Lowes Reviews

Name: Lowes
Rating: 1.66

1.7 Rating 969 Reviews

15 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.7

Based on 969 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Write Your review

Tell us how Lowes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cassandra Bridges

Ray

Anonymous

Kathleen Wilson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We went into Lowes in durant oklahoma and found a drill set that was marked for 44.98 it was not the actual price when my husband tried to get the store manager to show him what was priced for the amount that he had posted he could not find anything for that price. If you are going to have a price posted in big large letters then honor that price or at least have something on the shelf for that price. The manager was not very friendly or helpful and this pricing issue needs to be addressed before someone else has the same issues. The store number is 2214 the store manager is Skyler Harris.”

Helpful Report

Posted 4 months ago

“To begin with, the refrigerator should have been scheduled to have been delivered a week ago. When the delivery guys left today, we were taking the tape off of refrigerator and noticed the big dent and scratch near the bottom on the side. BAD DELIVERY GUYS!!! This whole process has been a **** show and you can never get in touch with anyone to help.”

Helpful Report

Posted 5 months ago

“I buy there lumber not much else .I was in there store on 2/20/26 loading lumber on cart and this young lowes employee is staring at me I guess to try to intimadate me did not work ,once I stared back at him and he scurried away . so much for ending there dei policys,home depot or the lumber yards nextime”

Helpful Report

Posted 5 months ago

“Do NOT buy appliances from Lowe's!! Purchased a brand new fridge as well as paying for delivery that Lowe's had set up delivery for, day of delivery 2 random men in an unmarked van tried to deliver a damaged dented fridge. After hours of aggravation we were able to locate another fridge with zero help and lots of attitude from Lowe's. Once again Lowe's set up delivery and again another unmarked truck showed up with 2 random men to deliver who damaged my kitchen floor !!! Lowe's will take zero accountability and said that I need to take this up with the so called "professional " delivery company that Lowe's hired! It has been months with no resolution or help.Do yourself a favor and shop elsewhere!”

Helpful Report

Posted 5 months ago

“I needed one bathroom door replaced. I went to the store at grant and the boulevard with my measurements. They suggested I send someone out to measure at no charge. The man who came out was abrupt and rude. The process was he would measure and sit down with us and go over estimate. He said he forgot to charge his computer and did not have charger. He said would send us estimated. I wanted an inexpensive door approximately $150. Later that day i got the estimate and it was $750. There was no breakdown of costs. I was very upset but decided to take a ride to the store. I eventually worked my way up to a supervisor of Millwork department. The information was not loaded yet so she gave me her phone number and/or a promise to call. I called in 48 hours. Was told she was busy and would call back. I never heard from her. Called next day she was not in but would be in next day but not sure what time. The gentleman from millwork said call me back to let me know. I am still waiting for that call. When in the store staff seemed helpful. I wanted an explanation on cost. But as it turns out they couldn’t bother to get back. It all worked out I found someone to do work including the door for $300. Will not be using Lowe’s again.”

Helpful Report

Posted 5 months ago

“Charlene in the Castlerock, Colorado Lowes paint department went above and beyond with her service and help in selecting the proper paint and even added advice about the best ways to complete our project efficiently. She was incredible and I/we will look for her again when we shop there.”

Helpful Report

Posted 5 months ago

“Never order on line with lowes. Recieved only part of my order. Was not reimbursed for the short age despite several attempts. The lose was several hundred dollars.”

Helpful Report

Posted 5 months ago

“Lowes Conroe Texas. Painting dept. Dean is a master paint specialist. Hes helped me during the last 11 months. Hes accurate, patient, courteous, and has that Wow in and out satisfaction every time. It feels so good to go to that paint dept. EVERYTIME. *****”

Helpful Report

Posted 5 months ago

“Website delivery promise date for items instock are inaccurate. If you need it asap best to pick it up yourself. Delayed promised deliveries are not only an inconvenience but are costly. Customer service can't help. All customer service can do is apologize. There is no accountability for delays.”

Helpful Report

Posted 5 months ago

“The delivery drivers were awesome and let them know have medical conditions and have a hard time moving things so they took care of everything unboxing bringing it in the house and hooking it up taking the old stove. These guys are awesome thank you so much.”

Helpful Report

Posted 5 months ago

“Mr. Steve (who is in his 70s I think!) helped me tremendously 2/16/26 when I needed a particular power strip cord that was not restocked & he brought down for me. It ended up not having the end I needed, so I left store. He yelled for me in the parking lot that he had found what I needed! I returned to purchase it & the pipe I needed for it, again with his expert help. He had also made 2 keys for me earlier... Without his persistance I would had left without what I came for, but instead made several purchases with his assistance. Thank you Mr. Steve. You are THE BEST!!!”

Helpful Report

Posted 5 months ago

“Thank you Adria at the Smoky point customer service desk for being so nice and going beyond expectations, also thank you Bill the manager. I will remain a loyal customer”

Helpful Report

Posted 5 months ago

“A lady by the name of Nat, was of outstanding service. Extremely helpful and friendly and professional. Excellent hospitality skills. She is based at the Armadale branch in Western Australia. Many thanks to you”

Helpful Report

Posted 5 months ago

Helpful Report

Posted 5 months ago

“Feel ripped off. Ordered a new washer, delivered friday. Called saturday as it was making loud bang noises. Techs came monday told me they'd be sending a new one. Checked on this tuesday only to be told that no such thing will happen and luckily I paid for a warranty that might work to have it fixed. Lowes said return period was 48 hours. A little suspect when the techs can't come out for three days. I can't recommend purchasing through them. the online chat people were very helpful comparatively, but as a company this is poor behavior.”

Helpful Report

Posted 5 months ago

“I ordered a stackable washer/dryer on the web. I called the store & spoke with the Appliance guy. I asked if there was anything else I needed to buy & get said no. It was delivered today. Not only did i need to buy a cord & venting but the measurements on the ad were wrong. The delivery guys were fantastic! They worked very hard to get it in the house. I called Lowes & they said to have them put it in the truck. No response when I told her that specs were wrong on the ad. I will not buy anything else at Lowe's! Shameless!”

Helpful Report

Posted 5 months ago

“Caleb at statesboro lowe’s approached me when i first got in to the lowe’s at statesboro and not only answered my question immediately he took me to the exact isle where i needed to be and sent me to the cashier with everything i needed for a very quick trip on and out. great experience!! Thank you Caleb!!!”

Helpful Report

Posted 5 months ago

“Could not return item after buying 3 days prior did not have receipt but did have my credit card proof plus I am sure they have me on camera”

Helpful Report

Posted 5 months ago

“Larry, (#10) in the appliances department, is a champion people person and obviously has a pedigree in home appliances. His knowledge base of all the brands makes him comfortable to speak with and gives one confidence in decision making. A very pleasurable person with zero sales pressure. Do yourself a favor before purchasing a home appliance and spend time with Larry at the Bowling Green, KY Lowe's!”

Helpful Report

Posted 5 months ago

“Lowes Wadsworth Ohio is the very best store I have ever shopped in. I shop at Lowes stores from Florida to Ohio and the service, cleanliness and customer service at the Wadsworth store is the very best.”

Helpful Report

Posted 5 months ago

Lowes is rated 1.7 based on 969 reviews