Lowes Reviews

Name: Lowes
Rating: 1.53

1.5 Rating 465 Reviews

12 %

of reviewers recommend Lowes

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1.5

Based on 465 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Jeffrey L.

Anonymous

Anonymous // 01/01/2019

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“Delivered whirlpool fridge without air filter. Tried to speak with Lowes, in Houston, on hold three times for a total of 32 minutes without speaking with anyone. Finally just bought my own from Amazon. No more appliances from Lowes!!!”

Helpful Report

Posted 1 month ago

“Bad communication and customer service at Springfield, Tn Tom Austin Hwy. Location. Store Manger Jasmin flat out lied to me about a order of metal roofing and LVL beams that were scheduled to be delivered 3-25-24 and wasn’t and told me to drive back to the store and see Store Manager Bryan for tarps to protect the roof of our home from the rain storm tonight in Russellville, Ky. Me and my wife went back to the Springfield, Tn location on Tom Austin Hwy and was talked to very rudely and unprofessionally by store Manager Bryan.He did not attempt to find out what was going on or if it was any message relayed to anyone in regards to me and my wife’s call about getting the roofing we need to secure our home from the weather tonight.It’s raining now and the shingles This is unacceptable behavior from a store Bad communication and customer service at Springfield, Tn Location.Store Manger Jasmin flat out lied to me about a order of metal roofing and LVL beams that were scheduled to be delivered 3-24-24 and wasn’t and told me to drive back to the store and see Store Manager Bryan for tarps to protect the roof of my home from the rain storm tonight in Russellville, Ky. Me and my wife went back to the Springfield, Tn location on Tom Austin Hwy and was talked to very rudely and unprofessionally by store Manager Bryan.He did not attempt to find out what was going on or if it was any message relayed to anyone in regards to me and my wife’s call about getting the roofing we need to secure our home from the weather tonight.It’s raining now and we don’t know what kind of damage our house will endure with it being no shingles for protection against the weather.This is unacceptable behavior from a store manager at any place of business. Brian Herman B.M.H. Transportation, LLC Brian Herman B.M.H. Transportation, LLC”

Helpful Report

Posted 1 month ago

“I wish I could say that you have done well. But I cannot. I worked for Lowes for 12 years, I ran the appliance department as well as the Delivery and receiving Departments. I have tried to buy appliances from Lowes twice now and both experiences have been so phenomenally terrible I am debating whether I will even enter a store again. The first was a dryer, and two days of trying to get it delivered and installed. The third party delivery people not knowing the difference between a range cord and a dryer cord, refusal to stack the dryer as was specifically requested when the unit was purchased, and nearly causing a fire by not removing the plastic from inside the dryer, running it and leaving the house (in complete disarray). The stress of calling Lowes customer service, and the third party delivery was more than enough. I consigned myself to never again getting a delivery from the third party ever again. I thought that maybe, just maybe, an installation would be better. Again I was wrong. A simple dishwasher. BUT again Lowes goes through a third party that does not care. I took the day off of work to wait for the install. We had two inches of snow and the install was cancelled. As they will not do installs on weekends, and I am not able to take another day off of work, I chose to take the easy road this time. I cancelled and refunded my purchase. I know full well that nothing on this earth will get Lowes to fix this because its the "Third Party". Well, it isn't. Its Lowes, and their conscious choice to abandon customer service and pass the buck to a third party. Poor Policies. And what used to be an outstanding place to get an appliance is now the most infuriating place. For the sake of your future customer base I hope you change your policies back to those that actually demonstrate care for the customers who shop there. As for me, I will never buy another appliance from Lowes again.”

Helpful Report

Posted 1 month ago

“Lowe’s delivery never happened, even though I received 2 texts giving me 4 hrs window on Lowe’s chosen date. Waisted 4 hrs waiting, no delivery, no call, no text. Totally unprofessional! Called customer service, waisted another 45 minutes trying to get an explanation. After dead end conversation I cancelled the order. Customers be aware! Unless you can carry the purchase with you, stay away from their deliveries! This happens to be 2nd time for me, that Lowe’s failed scheduled delivery. My advice save your time and money and go with another box store!”

Helpful Report

Posted 1 month ago

“The website says they have the saw I want. I went to 2 stores and neither had it. What a waste of time. I ordered it from Amazon, I'll have it tomorrow!”

Helpful Report

Posted 1 month ago

“Avoid using Lowes when purchasing windows, especially if you plan on having them do the installation. I just got done with a 2 year (you read that correctly) process dealing with Lowes on the installation of 11 Pella windows and a sliding glass door. It was the worst experience I have had with any vendor or contractor ever (and I have worked with lots, as a property manager). Here's a list of things I had to deal with: -Zero communication with regard to delays cause by supply chain issues: I had to continuously call for updates in spite of promises to let me know and was continuously misled by them with regards to when windows would arrive; -When 90% of my order finally arrived, Lowes insisted on delivering it to my house (taking up a space in my garage during winter) but refused to install anything until the final piece came in (which would have been 3 months later). It took literally dozens of phone calls and arguments to get the installation done after a month a half. And when the final window came in (a large picture window), they refused to install it for another 3 months while awaiting some minor parts for windows they already put in (which took them minutes to repair). -There were 4 levels of people to deal with on installation, the store where I purchased, Lowes Installation Services Department, the independent contractor they use to hire independent installers, the team of installers hired. It is a literal maze where nobody seems to know who's in charge of what. And when there is a problem, they try to get the same team of installers to fix it, but that team also works for other contractors and may be booked out for a month or more. -The independent installers were not familiar with Pella products and lost parts, failed to install some flashing required by building code and didn't seal around one window adequately, causing a water leak and bulging new paint that I am now responsible for having to redo. -After writing the CEO and complaining after 14 months into the process, I was assigned to an Executive Customer Relations Case Manager who basically had no real authority and was just a hand holder who did some internal nagging for me but really couldn't move things along. (Remember, this was a 2 YEAR PROCESS.) -As a final insult, after promising me for 6 months that I would receive at least a 15% refund as compensation for all of their incompetence, delays, failures, and hassles, at the end, Lowes suddenly lowered that compensation offer to 4.5% and said I could take it or leave it (maybe the company is in real financial straits). Even had Lowes given me 20% back, I wish I would have purchased directly from Pella or used another contractor for installation. Lowes required me to pay up front for everything. They lured me in with good prices during a Pella sale, but any money that I saved was lost to literally hundreds of hours dealing with them. Please do yourself a favor and don't use Lowes for any kind of installation.”

Helpful Report

Posted 1 month ago

“I got good customer services March 20. 2 of your professional Stomacquell and Sheila in McDonough Lowe's. Thank You.”

Helpful Report

Posted 1 month ago

“Went to lowes to purchase garden hose and nozzle. I got in line at the check out and the cashier cut the light off and informed me I would have to use self checkout. I ask for a manager and she just walked away. At that point I placed the items I had in my buggy on the floor and left the store. Lowes in Rock hill, SC is absolutely pitiful. Absolutely no customer service. I think if people would start boycotting these sorry a** places they may improve.”

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Posted 1 month ago

“Spent about an hour with associate John Whalen tonight ordering 6 panel doors. I cannot say enough about how patient and kind he was to my husband and me. You have a real asset in John and I hope he is treated well. Many thanks”

Helpful Report

Posted 1 month ago

“Contractor made A mess of door install. Been 3 weeks and still no resolution. Not even the door we Ordered. Lowe’s keeps making excuses and won’t give a time to come fix door. Contractor chipped wood floor, exposed brick, no trim. Just a disaster. Ready to call lawyer.”

Helpful Report

Posted 1 month ago

“The Lowe's in Pace Florida is by far the worst Lowe's ever!! Terrible customer service and communication. I will never go back.”

Helpful Report

Posted 1 month ago

“One of the most gut wrenching, frustrating experiences I have ever had with a company. Lowe’s uses a separate delivery service to deliver your items; & they hide behind each other. I purchased a refrigerator. The delivery team moved my entertainment center (on wood floors) without my knowledge. They took out the old one & brought in the new one. Made connections for water for the fridge; told me I just had to remove the plastic & tape; & he said “put a “W” here for water & “I” for ice & left. After the fact I learned that the delivery people were supposed to remove the plates & the tape, but did not. It was after I removed tape, etc. & put items back in the fridge that I discovered the gouges in the floor. I called to complain. When the mover came, I provided “cushions” to put under the entertainment center to avoid further damage. Five days later I discovered water coming from under the fridge & pooling in front of the fridge. I called Lowe’s & they sent someone out who showed up at my door with a wrench in hand. He said he didn’t see any damage to the floor. For 7 months I have been doing everything they asked to resolve this issue. After finally reaching the point where I satisfied all their requirements, they decided to switch plans & turn it over to their adjusters. Just as an aside, I was about a week out from having a total knee replacement. In my experience, they don’t use moral or ethical business practices. BUYER BEWARE IN DOING BUSINESS WITH THEM.”

Helpful Report

Posted 1 month ago

“For two months they kept me hanging with promises of new countertops. But as Lowe's works with Inland Countertops and Cosentino, Anaheim, they can hardly keep tabs of their own staff let alone of others. They simply dropped me, waiting for Inland Countertops to deign contact me and start the project. I have never encountered such a situation when a business completely ignores your requests and does not even inform you to go contact someone else for your needs. I simply have no words for such flakiness.”

Helpful Report

Posted 1 month ago

“I made a $4000 appliance purchase in 2022. The system on my account shows no record of the purchase even though I have the receipt showing the complete transaction. Fortunately, the protection plan was able to bring up my purchase (go figure) so I could file a claim on a broken ice maker. When I tried to add the transaction to the "system" with the help of an associate, I was unable to do so, since it only allowed transactions that occurred 3 months earlier. Buyer beware!”

Helpful Report

Posted 1 month ago

“NEVER EVER BUY ONLIN OR ANYWHERE. I BOUGHT A GAS DRYER ONLINE. WHEN IT WAS DELIVERED THEY HAD A GAS LINE BUT AN ELECTRIC DRYER. OH GETS BETTER THEY TELL ME WE CAN LEAVE IT HERE UNTIL YOU GET ANOTHER ARE YOU INSANE. THEY ALSO UNBOXED THE DRYER IN THE MISSLE OF MY STREET MY DRIVEWAY AND GARAGE WAS CLEAR FOR THEM TO DO THIS THERE. TALK ABOUT DAMAGE TO PRODUCT. AND THE DRIVER CALLED TO TELL ME WE WILL BE THERE IN ONE HOUR THEY SHOWED UP 3 HOURS LATER. IT GETS BETTER.. I DENIED THE PRODUCT CALLED THE CLOSEST LOWES TO ME WHEN I TOLD THEM IT WAS AN ONLINE ORDER IT WAS LIKE THE PLAGUE. OH THE PRODUCT CAME FROM APPLE VALLEY YOU NEED TO CALL THAT STORE. WHAT DOES IT MATTER I WAS CALLING TO JUST GET CREDIT BACK. I SPEAK TO THAT STORE AND IM INFORMED I THE CUSTOMER CANNOT GET A FULL REFUND UNTIL THE EMPLOYEE WHO SCREWED UP RETURNS THE PRODUCT BACT TO THE STORE. HOW INSANE IS THAT. I HAVE CAMERAS TO PROVE IT NEVER MADE IT ON MY PROPERTY THEY DIDNT CARE. WHEN I ASKED TO SPEAK TO A MANAGER THEY HUNG UP ON ME. THE MANAGER WAS WORLESS TO ITS JUST A TITLE. I CALLED BACK TBE NEXT DAY AND I GOT THE SAME SONG AND DANCE THE DRYWR STILL HAD NOT MADE IT BACK. THATS NOT MY PROBLEM. I HAD TO CALL MY CREDIT CARD COMPANY TO FILE A DISPUTE. DONT ECER WASTE YOUR TIME WITH LOWES THEY ARE A JOKE.”

Helpful Report

Posted 1 month ago

“Late Delivery, twice, after damaged fridge first time that no one ever checked. It was clear from the beginning that my expensive food would go bad, after a promise of 1 day delivery, and other subsequent problems. The never-ending nightmare lasted for 4 days. Way too little too late. Much damage was already done.”

Helpful Report

Posted 1 month ago

“Very hard to get help at Lowes, I have waited 20 minutes for some one to help me with tiles. Also the website is horrible ,totally confusing, impossible to find anything. I much prefer HD where help is easy to find. Their website is pretty bad also but much better than Lowes.”

Helpful Report

Posted 1 month ago

“Beware: Horrible, Horrible, place to shop. I brought a gas stove from the Williamsburg Va store at Lowes, and asked the representative that sold it to, how much is it going to cost for installation, and she specifically said THE installation price IS INCLUDED WITH THE PRICE and all you have to pay for is the price for them to take your old stove away. Well, for one, the stove was a week late. Then when the stove got delivered the delivery person said they Do Not do the installation and it will be a separate price. He also told me that Lowes do this to customers all the time and he have to deal with angry customers because of it. So, I call the store and talked to the assistant manager (Michelle) and she told me that the installation price of the stove will be over $500 dollars. I asked her can they help cover the cost because they should honor what the representative told me which was the price of the installation would be included in the price. So, the assistant manager told me that they could not help me. So, I told them to please come to pick the stove up. So, beware because the delivery person did tell me that this happens all the time....it may be a way to get customers to buy their stove, What a waste of time. I could have just gone to Home Depot. I will be telling everyone I know to Beware of Lowes doing this to people.”

Helpful Report

Posted 1 month ago

“Never buy anything from Lowe's. They are SCAMMERS disguised as a reputable company. I received a Primo water cooler advertised as “new”. The box was torn apart, the the top and bottom gone and only styrofoam to support. I had no option but to dispose of the remnants. It's very possible that we received a REFURBISHED item. The previous PRIMO we owned lasted us almost 10 years with the pump sort of failing at the end. Instead of trying to figure out to fix it, we ordered from Lowe's thinking their price was decent for the item because Sam's Club and Costco were out of Primo's under $200. A little over 2 months, it's defective (does no cool water and everything comes out warm). We contacted Lowe's who, gave them the whole spill about the “no box” and the circumstances. They assured us that this was not a problem, and that Fedex will take care of boxing it at their expense. So we scheduled for a pickup with Fedex noting that there is “no box” and faced no objection. A Fedex rep showed up today and said he won't take it without a box. This resulted in additional hours spent over the phone and they prompted me to re-scheduled another pickup with them, saying “this time we should have no issues”, adding an apology that “it wasn't noted correctly”. I thought that was that. Then some Fedex supervisor called me changing his tune and saying they WON'T take it as it and that even if it was dropped off at a location, it won't get accepted. I do not have a vehicle that fits the cooler and I shouldn't be liable for driving 12 miles to drop it off at a location, but I wanted to find out if there is a distinction between a pickup and a dropoff. I have now started a credit card dispute and I'm in the process of submitting a complaint with BBB. Do yourselves a favor and spend the extra money, if you have to, to buy your appliances from a trustworthy source to get a “brand new” item with a reliable return policy. I purchased another unit through Costco knowing their guarantee is trustworthy. They have their own staff to pick up large appliances if a customer is not satisfied. Lowe's simply scammed us, exploiting our limitations.”

Helpful Report

Posted 1 month ago

“Dirty laundry in Taunton- Sometimes we have to put our dirty laundry out there to get help! We bought a brand new washer on 2/14 and no information given of a 48 hour policy for return. There is a 30 day return if you use a Lowes credit card. This was defective and it would turn on and off by itself without a delayed start feature. 1)Discrimination of other cardholders who buy their appliances. 2) Deceitful as they do not tell you this when selling or say did you see our return policy. 3) Decide to tell you to call Manufacturer ( multiple calls). I had water coming out like Niagara Falls on to my laundry room, Mudroom, and hall. This is a brand new house and a brand new washer. They said that they had filed a property claim and they will call me. No call and it had been a week. Lowes said it was the timer when they came out. Whirlpool states it is the Inlet water valve.”

Helpful Report

Posted 1 month ago

Lowes is rated 1.5 based on 465 reviews