Lowes Reviews

Name: Lowes
Rating: 1.60

1.6 Rating 893 Reviews

13 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 893 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Lowes 1 star review on 4th November 2025

Kathleen Wilson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lowe’s Protection Plan customer service says they have 30 days to decide if they will replace your refrigerator or refund you partially on your purchase price. This in NOT in their terms of service they tell you they are going by. I have thoroughly read them. And the customer service can’t transfer you to the authorization department because they don’t have phone or email. You can only use the website to request a service call not speak to anyone or request a 300 refund on lost food.”

Helpful Report

Posted 5 months ago

“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”

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Posted 5 months ago

“Delivery window went from 4 hours to 10. Called for days with no return call. Lowe's clearly not interested in making things right with a customer.”

Helpful Report

Posted 5 months ago

“There's a guy in the Plumbing dept. of Lowes, Morris Plains named Tony. He's the nicest, friendliest most knowledgeable Plumbing person I have ever met. Tony has helped me several times in the past 12 months and saved me lots of money. He doesn't make you feel stupid if you happen to ask a dumb question. Tony, happily answers all questions, dumb ones as well. He's always in a good mood. He deserves a raise, and Lowe's better not let him ever go. Also, yesterday my wife and I took delivery on an LG refrigerator. The 2 delivery guys were in and out in 30 minutes. They were very neat, friendly and quick. Fantastic experience. And no, I'm not a Lowes employee.”

Helpful Report

Posted 5 months ago

“Carpet install was terrible leaving a 1 foot wide patchy strip in the middle of the room. All atttempts to get installed to repair have been futile as the installers agree it’s bad, (getting them to come inspect took weeks then weeks more to get a schedules re-install) but then lost the carpet they reordered so they couldn’t make the re-installation. They have failed to be responsive to calls, ghosted us on calls, and were late for appointments without calls. Now we’re working on a full refund of our flooring because they just can’t get the installer to do their job. Horrible service from the installer . Never buy carpet from Lowe’s.”

Helpful Report

Posted 5 months ago

“I came in to purchase a 48" x 80" bronze screen door. Chris at your Carlsbad location had no idea how to do that,since you did not have it in stock. I went to home depot and got what I needed right off the shelf. I'm very disappointed in your quality of workers and your available of products. It's no wonder you are behind home depot.”

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Posted 5 months ago

“I shop at the Lowe's in Ventura frequently and I have had nothing but amazing service. Your team at the pickup and registers are amazing Zach always greets me asks if I was being helped hes an amazing person. And then the trio of Rosemarie, Suki and Michele go above and beyond everytime I go pickup my order. I was in retail for 31yrs and know how to treat customers. And these young ladies arr a huge asset to the Lowe's team. continued success Ventura location you all rock.”

Helpful Report

Posted 5 months ago

“Very very worse service was on hold 41 minutes then talked to lowes customer service then she transferred me to different phone number and this time I was on hold for 43 minutes got prove on phone still no answer for warranty service on whirlpool double door refrigerator they are the worst”

Helpful Report

Posted 5 months ago

“Worst customer service ever...However, plenty of cashiers to take your money...”

Helpful Report

Posted 5 months ago

“Heads up for all customers that buy a Blackstone grill. Purchased 36" on 05/16/25 and Lowes put it together. Picked up grill on 05/17/25 employees helped load it and I had straps to secure it in the back of a pick up truck. Unknown to us these grills hoods are not bolted on, unlike any other grill we have had. On the journey home the lid came off and was damaged, went back to the store and of course they are not responsible. So remember if you don't put it together yourself you would not know this. I do hope the supervisor instructs her employees the importance of securing the lid. I hope this helps other customers from the same experience and the extra expense of replacing the hood. Lowes at New Bern N.C.”

Helpful Report

Posted 5 months ago

“Ordered some items from Lowe’s and it was here overnight. They are so fast and soap prompt, and the service is always great there.”

Helpful Report

Posted 5 months ago

“I went to Lowe’s Bend, OR last Sunday 5/11/25 to purchase a large flatbed of goods. We ran into Jim in the electrical department, and he was extremely pleasant, knowledgeable and helpful. He then introduced us to Gene, who helped secure me a very nice and appreciated discount. Gene was also stellar, right up there with Jim. The “Jim and Gene Show” as we referred to them, were absolutely top notch. My bf suggested we do all our shopping on Sundays so we can have this awesome duo wait on us! Thank you for adding to a happy Mother’s Day, Jim and Gene!”

Helpful Report

Posted 5 months ago

“Lowest Lowe’s Protection Plan would not replace a defect door on my freezer. It is still functional is their reason. The door is defective and going to fail. Likely after the warranty has expired. Very unreasonable.”

Helpful Report

Posted 5 months ago

“Recently (2/19/25) purchased Duel Fuel Range, mini beverage fridge and a top end microwave from Lowe's (Purchased Online). They were all delivered and now installed in our new house. (good news) I had done a lot of research on the items with several retailers, but decided to purchase from Lowe's because of the protection plans available on the appliances and being a member of their Rewards Program to earn points for other items we will be needing. All was going well until I (3 different times) requested where my rewards points were for the OVER $7,000.00 purchase as they were not showing up. Got the "run around" from the local store location and was told to contact the 1-800 customer (no) service center. I was frustrated, but polite even though was on hold multiple times, then disconnected, called back (45 minutes of my life I'll never get back)... UGH! Final result... NO POINTS! Somewhere in fine print that I've never seen, apparently you do not get points for "Special Order" items?????? Free standing stove, Small beverage fridge and a top of the line Microwave!!! All advertised online, nothing mentioning Rewards Ineligible, no mention of these details even after dropping $7 Grand with Lowe's in one purchase, not even Half points offered... no customer service relief...Nothing-Nada-Zero! Well, that's what Lowe's will get from me from now on...Nothing-Nada-Zero, I'll take my and everyone who will listen business, purchases elsewhere. THE LOWE'S REWARD PROGRAM IS A JOKE!!!”

Helpful Report

Posted 5 months ago

“On May 09, 2025 I placed an Online order , #300901130250579277 lowes website shows tracking information " Preparing Your Order" only problem is, this is same information throughout the week, their online tracking is worst, when I call their 7327 NORTH CLIFF AVENUE, Brooklyn, OH, 44144 (216) 351-4723 location, I feel like I'm bothering them, they put on hold, they say call back later they have no computer available, then when I call back they are reading same Information I see in the computer, they don't offer any help, Lowes has no concept of customer service. I will canceling this online order, will never purchase anything on their online website and will think twice about going to their store.”

Helpful Report

Posted 5 months ago

“I purchased a refrigerator from Lowes at Tudor Road in Anchorage, AK. We wanted something immediately and spent over an hour researching with the sales agent different brands that were in stock. We choose one and he said it would be delivered 5/5/2025 before 12:30 pm. I took off work and at 1:00 pm I called because no one showed up. Only to be told that what I purchased and was showing as in stock is out of stock until July 2025. No one called or texted me. I wasted an entire day of my life that I cannot ever get back. The incompetence of Lowes and its employees cost me a day’s wages. I cancelled the order and will buy from Costco.”

Helpful Report

Posted 5 months ago

“Lowes is the worse experience I have ever had. The delivery guys treated us with no respect at all. After four days of trying to get a refrigerator, I will NEVER deal with this company again. From sales to management nothing but misinformation. And they made it clear they don't care anything about their customers.”

Helpful Report

Posted 5 months ago

“I want to give a huge shoutout to Tony at store #1053 in Pasadena, TX. I made an online purchase that required assembly. Tony went above and beyond to assist me in making that happen. He even helped me with unloading and loading my new item. He works in appliances so whenever I need a new appliance I will for sure ask for Tony. He deserves a raise and is a definite asset to your company. I hope this gets into the right hands so he can be recognized for his outstanding work ethic.”

Helpful Report

Posted 5 months ago

“I placed an order May 4, every day for 5days Lowe's confirmed delivery will be Saturday May 10 The night before changed delivery to 4 days later. No apology no way to contact them”

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Posted 5 months ago

“I was recently waited on several times by Yolanda at the FRONT check out (self service). Yolanda was AWESOME and did a great job helping me and assisting me with my purchase(s). I think the store on Hinkleville Road, Paducah, KY should let Yolanda know that she goes "above and beyond" to help customers out! Larry Edwards Paducah, KY”

Helpful Report

Posted 6 months ago

Lowes is rated 1.6 based on 893 reviews