Lowes Reviews

Name: Lowes
Rating: 1.59

1.6 Rating 861 Reviews

13 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kathleen Wilson

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Anonymous // 01/01/2019

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“No one answers the phone, spend hours waiting over multiple calls at different times and days, once I got someone, then they put me on hold, and after a half hour realized they weren’t coming bank. Crazy bad!!! Another time I got to talk to someone, and later found out after they put me hold they left for the day with me still on hold”

Helpful Report

Posted 4 months ago

“Last Fall we bought two light-colored custom Levolor 3% Solar Shades for our condo in Florida. We have a large west facing wall of windows with rather brutal, late afternoon sun exposure. We went to the south Sarasota Lowe’s to discuss our needs with a knowledgeable salesperson. The person we needed to talk with (Valentina) was not in and we returned 4-5 times with no success. For various reasons were never able to talk with Valentina and I am not entirely sure “Valentina” was not a code for inexperienced personnel to have the customer return at another time. Finally, after several unsuccessful attempts we discussed our needs with the assistant manager and he recommended the 3% solar shade. Unfortunately, the 3% solar shades are wholly inadequate at filtering light in the late afternoon to the point watching TV is impossible due to the brightness of the sun. Also, in the late afternoon the temperature in the room close to the shades is 3-5 degrees warmer than the rest of the room. It states on the Levolor website “Solar fabrics block light, but not the view”. I contacted Levolor to verify we, in fact, have a 3% solar shade as the amount of heat inside the unit does not change when the shade is drawn. They were no help in verifying we have the correct shade. In addition to the solar shade issues, the Levolor Inmotion hub and app is unusable. With more than one shade it was impossible to set up.”

Helpful Report

Posted 4 months ago

“Why is it Lowe's in Durant Oklahoma is so high on all their products compared to home Depot in Sherman Texas? 5 gallons of fuels paint at Lowe's in Durant is $209 the same exact paint at home Depot is$109 for one example toilet paper Charmin 24 rows $24.99 at Sherman why is everything so much higher in Durant? 2. So much easier to find what you need at home Depot and you can actually get a representative to help you unlike a Lowe's in Durant Oklahoma. Not saying I'll never shop there again but if I have my choice it will not be Lowe's. Just saying!!!!!”

Helpful Report

Posted 4 months ago

“Clearly advertised free shipping on Mulch orders over $45. Would not honor and customer service was a complete joke. Any materials needed flipping houses are going across the street to Home Depot”

Helpful Report

Posted 4 months ago

“I ordered 4 bar chairs, two of the chair came in perfect condition. The other two came in a box that looked like someone kicked it down the road. The box was ripped, dirty, and half of the top of the box was missing. I could reach in and touch the pieces! Not okay!”

Helpful Report

Posted 4 months ago

“Purchased a dishwasher 3.20.25 at check out purchased delivery/install and haul away. In checkout process it indicated rapid delivery/ the product has not even left Tampa - to be delivered to Fort Myers; with scheduled install still under a veil of mystery. Very disappointing process. To boot, they state it’s been documented (they being 3 representatives) each saying that the the process is confusing. Moreover, that I can’t have documentation of our conversations. Seriously? For reference order#300901079251565085”

Helpful Report

Posted 4 months ago

“I am writing a review for the delivery today, 3/24/25 of my new washer and dryer. David Figueroa and Michael Gonzalez did a great job, taking away old appliances and installing new ones. They were very personable and did a wonderful job, I would give them a 10 out of 10!”

Helpful Report

Posted 4 months ago

“Special ordered French patio door with lag time 3 months, it arrives at Rapid City, SD store. We called to confirm door arrived undamaged, was told yes it is and staff do not accept if damaged. Drive time yo pick up merchandise is over an hour, we arrive to pick up item. Staff pull door to prepare to load up door for us, we notice door is damaged and has been jarred over threshold. I ask how is this acceptable for a $1,000 door? Then asked why would accept this from R&L Carrier? We rejected it and had them re-order door again, so we wait another 3 months. Even asked if they could sent message to manufacturer to pack door properly before shipping, was told no. So we will see how many times this will cost manufacturer in loss for damages to door.”

Helpful Report

Posted 4 months ago

“Purchased a new washer and dryer. They wouldn’t install, or even just lay on the floor underneath, the drip pan we purchased. They are stackable yet they don’t carry cords with them that are different lengths and the cord wasn’t long enough. Completely useless. Delivery meant nothing more then them just dropping stuff off. Still can’t use until cord comes in that we got on Amazon. They don’t even stock the longer cord at Lowe’s. Will never buy from Lowe’s again. $2k spent and horrible, not knowledgeable delivery and service. Also had to call multiple phone numbers just to get to the right person, since they have a 3rd party deliver for them. It’s an experience we won’t forget and will pass on as aweful! Hermitage, PA store!”

Helpful Report

Posted 4 months ago

“I ordered 3 bags of fertilizer and 2 bales of wheat straw. I received 5 bags of fertilizer. BUYER BEWARE, do not order home delivery - there seems to be a high level of incompetence in home delivery.”

Helpful Report

Posted 4 months ago

“I understand why Lowes only has 1. Star. The on line ordering was horrid. 2 month wait for NOTHING. They failed miserably on our $3000 order and we are NOT happy. We will never shop at Lowes again.”

Helpful Report

Posted 4 months ago

“Store #0686. 3/15/25-Plumbing, Leon & check-out, Karolyn(1st day). Excellent service by both employees. Leon very knowledgeable about products to clear bath tub drain. Carolyn helped me with checking out. Cheryl”

Helpful Report

Posted 4 months ago

“Ordered a washer and dryer.... Been waiting2 weeks.. still no washer still no dryer. Store has no idea where it is.. maybe next truck .... Definitely not counting on lowes when I'm in a pinch.”

Helpful Report

Posted 4 months ago

“I usually skip closer stores and drive an extra mile or two to go to LOWE's, in Katy, Cinco Ranch, Texas. Today, I went twice for simple things. One, I was looking for ways to fix a broken drawer in the kitchen. Ralph and Brett went our of their way to find a solution. They didn't have the right clips at the store. Brett, took the step beyond the call of duty and found it online for me. Two, I went to the garden center for "growing bags." In the whole 100 acre place, there was one cashier, and nobody else to ask for help. It was a Friday at 5 and many shoppers...From the Garden Center to the opposite end of the store, I found Sylvia at Self Check area.....She called for help to meet me at the garden center. I walked back and waited...then left.”

Helpful Report

Posted 4 months ago

“Ordered a washer that was supposed to be delivered to the store in one week..... It's been over two.... Still waiting... Nobody knows... It's just floating out there somewhere.... Idk... Had no problems transferring my credit card.... That went through no problem....”

Helpful Report

Posted 4 months ago

“Had a privacy fence installed in Spring Hill Florida 12 months ago and went out there to power wash it and found it coming apart. The top beams were cut too short an not fixed to the posts allowing the panels to shift. Called Lowe’s and they said it was out of warranty. SOS Lowes”

Helpful Report

Posted 4 months ago

“Worst credit card ever. Even though you pay your balance on time, they still charge a $2.00 'minimum interest fee,' even if the purchase was under a 0% interest promotion. It’s not worth the hassle for a 5% discount. I’m closing my credit card today and will never visit this store again!”

Helpful Report

Posted 4 months ago

“My husband, who was 79 at the time, fell in the garden center of Lowes in Titusville, Fl. He fell flat on his face, splitting his nose and requiring 5 stitches. He broke his dentures and bruised his knees and ankle. Nothing life threatening. He was taken to the hospital be ambulance. We were given a claim # to get compensation. We were only looking to get compensation for his teeth, the hospital co-pay and the ambulance charges. After a year of trying to deal with the company that handles Lowes claims, we were notified the case had been closed. My husband did not receive one penny of compensation. We contacted a personal injury attorney but too much time had passed. So basically we were screwed. My advice to anyone who has an injury at Lowes, contact a personal injury attorney IMMEDIATELY!!! Do NOT expect Lowes to take care of it. They will not! Just an FYI!”

Helpful Report

Posted 4 months ago

“Luis in the paint department was very helpful, very professional and very knowledgeable. Truly a 5 star employee. Lowe’s Ocala FL 34476 7575 SW 90th Street March 11, 2025”

Helpful Report

Posted 4 months ago

“After submitting a complaint through Sup*reme*asset*7**@**gm*ail.**com I successfully recovered my stolen funds”

Helpful Report

Posted 4 months ago

Lowes is rated 1.6 based on 861 reviews