Lowes Reviews

Name: Lowes
Rating: 1.66

1.7 Rating 969 Reviews

15 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.7

Based on 969 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Cassandra Bridges

Ray

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Kathleen Wilson

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Anonymous // 01/01/2019

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“2 years ago, when we moved to Inverness, Florida, I was so impressed by the excellent service from all the Loews associates. Now it's gone downhill fast. At my latest event with Loews, I stopped in to buy lumber, but I needed it cut. The floor assistant told me 'I would have to pay for it. I said ok. After paying for it, I was then told that the cutting machine is not operating. So I had to stand in line to return my purchase. Because it didn't fit in my vehicle. This was a week ago. I called today the machine is still not operating, they have no idea when it going to be fixed. Lowes is surely on its way out.”

Helpful Report

Posted 11 months ago

“Rip off I don’t know why people shop at Lowe’s”

Helpful Report

Posted 11 months ago

“Lowe's can be a great place to shop. They have knowledgeable and helpful staff that often goes above and beyond. They have staff that provide expert advice whenever I have a question with specific items. This is important when I need to make minor fixes on my home. However, there are many frustrating issues and some items with quality issues and return windows.”

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Posted 11 months ago

“The installers Crume Installations (subcontractors) are very, very, very, slow to respond and then they hung up on me. Tried to get Lowes to assist me since they were paid upfront but they were absolutely no help. A simple install schedule should not be this difficult. Will never use them again.”

Helpful Report

Posted 11 months ago

“We came to Lowe’s in Cypress Texas and Yasmeen Jacobs was an excellent sales person helping us with our kitchen needs. She helped us make sure to answer any questions on the stove and refrigerator we had before purchasing and when she checked us out made sure things were the way we wanted. We are very happy with our purchase and only like shopping at Lowe’s.”

Helpful Report

Posted 11 months ago

“delivery mgr could not level my GE side by side refrigerator. He was unwilling to troubleshoot. I called the Lowes store at kolb/speedway where we purchased refrigerator. No response for 3 days. When I followed up with Lowes the asst. mgr. said the delivery company would not come back and offered no further assistance. I called GE warranty service and have a service call scheduled for Monday 08/11/25 to level my brand new refrigerator.”

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Posted 11 months ago

“Worst company and worst customer service. It's scam company”

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Posted 11 months ago

“I bought a wireless charger for the convenience, but it led to giving me more headaches than anything. The charging was incredibly inconsistent, and it gave me a lot of problems. I was able to exchange it but having to do all the paperwork and time spent for communication was a hassle.”

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Posted 11 months ago

“Called in today, placed on hold for 16 minutes, transferred to hardware when I was calling for lawn and garden. Got snapped at by the lil girl in lawn and garden for being transferred to her department. Rude and disrespectful customer service”

Helpful Report

Posted 11 months ago

“Outstanding Customer Service from Mike Vinson – Plumbing Department I had an exceptional experience at the Lowe’s store located at 1335 S 300 W, Salt Lake City, UT, thanks to Mike Vinson in the Plumbing Department. Mike went above and beyond to help me find exactly what I needed, offering expert advice with patience, professionalism, and a genuinely helpful attitude. He not only knew the products inside and out but also took the time to ensure I understood how to use the parts correctly for my project. His dedication and care made my visit smooth and successful. It’s rare to find someone so knowledgeable and kind — Mike truly embodies what excellent customer service should be. Thank you, Mike, for your top-notch service! Lowe’s is lucky to have you!”

Helpful Report

Posted 11 months ago

“I needed a product early Tuesday morning , As usual i overlooked my item and was navigating between two aisles trying to locate it. The staff was having a meeting in the rear of the store, but one attentive associate looked my way twice and didn't hesitate leaving the meeting to assist me. Maria from tools took me to my item immediately was very helpful. She was instrumental in me having a good day finishing my project ! Thank You Maria !”

Helpful Report

Posted 1 year ago

“My new unopened water heater that I cannot use due to discontinued propane service cannot be exchanged for an electric tankless unit because we are past the 30 day limit. I now have a new water heater that is useless to me, I was told nothing can be done, so what do I do with this new unit, just throw it away? I wasn’t told about a 30 day limit, just the 90 day return window, so basically I was lied to. Where do you think I should get the new tankless unit from?”

Helpful Report

Posted 1 year ago

“Terrible place to shop or have business with”

Helpful Report

Posted 1 year ago

“Ordered a cooktop and was given a pickup date 7/22/05. Hired a plumber to install on this date. Store pickup was not delivered. Called store repeat and was just put on hold called customer service and after an hour was just told sorry . Tried to cancel order with customer service they transferred me back to original store in egg harbor where they don’t answer phone. My advice , stay away from loews”

Helpful Report

Posted 1 year ago

“Ordered a sink and faucet on lowes.com. the money, $550, showed in my banks pending column but also 2 other charges one for the faucet and one for the sink so a total of $1100 sitting in my pending column. I only ordered one sink and one faucet. So I called my bank because I thought there was a hack, canceled my card and called lowes to cancel the order. Lowe's said they only see the one charge, the store only sees the other 2 charges, and neither one of them, the store or customer service for Lowe's can cancel the order. They said it was because it was coming from a 3rd party distributor. I called them, they said it can only be canceled by Lowe's. So now I'm hoping 2 of the charges will "drop off" when it leaves the bank account and I will be taking the sink and faucet back to Lowe's for a refund. This has been the biggest headache of all time along with the issue of having to get a new card. $1100 sitting in a pending column, so unavailable for use, when only the actual cost of $550 was budgeted doesn't matter to anyone else but for us it was a big deal. I will never recommend or shop at a Lowe's of any kind not even for a screw.”

Helpful Report

Posted 1 year ago

“Our water heater just stopped working that we bought in 2016. Went to Lowe's today to inquire about getting a new one. No staff in area, had them page for help. Person came over who looked 18, had no idea really to help, just to say they don't quote prices and that a person can come to our home & give an estimate 1st. We had questions but finally left frustrated as #1, this person could of found someone to answer questions etc. Told him we had a whirlpool which we came in, bought and next day installed. Paid in full at the store. His response was they don't sell that brand there. My response was, well seeing ours quit working after buying it 9 yrs ago from Lowe's. I clearly wouldn't buy that again! We left very frustrated and disgusted. Looking elsewhere, where staff are knowledgeable & upfront with baseline estimates.”

Helpful Report

Posted 1 year ago

“Horrible now. I heard ceo is from home depot. I waited a half hour and even went to front desk and used their help button. No one came. I had 400.00 in parts in cart. I went to ace and found most what i neede. I also had 3 people immediately helping me. Lowes is now my last choice”

Helpful Report

Posted 1 year ago

“I ordered a HDMI cable from Lowe’s and they emailed that the order was ready in a locker at about 8 pm. The next morning about 8:30 I went to pick up and when I entered the QR code, the screen said it was picked up. After waiting about 20 minutes for someone to help me, the two store associates didn’t have a clue. I was told I picked up the order 10 minutes after being placed in locker, I live 15 minutes away from the store. I was told there was nothing they could do. When I called Lowe’s customer care I was told that I had to have the store handle the issue. Worst customer service anywhere. If you live in Cicero, NY I would suggest you shop elsewhere. If you live anywhere else I would also suggest you shop elsewhere.”

Helpful Report

Posted 1 year ago

“Had bad refrigerator under warranty. The customer service is as bad as you can get. Trying to get a person on the phone is next to impossible. Thephone system sends you into loops and then hangs up on you. I don't want to buy anything at Lowes anymore. Lowes gets a 1 star but doesn't even deserve a star.”

Helpful Report

Posted 1 year ago

“Using the app on my phone. I placed an order and forgot to choose "curbside pickup". Tried to go into the app and correct it and found no way to do this. Googled how to do this and it said call the store to change it. I called the store and was told they were unable to change it. I went back into the app and tried to fix it thru the AI they have available. Could not get the correct results through there either. I've found the app to be very inflexible at various times and am beyond frustrated. I've written bad reviews numerous times with i consider to be constructive criticism and I truly believe they don't even read the reviews. I use Lowes as my main source for home improvement projects but am looking into switching to Menards or Home Depot.”

Helpful Report

Posted 1 year ago

Lowes is rated 1.7 based on 969 reviews