4/27 I ordered a microwave/convection at the local Lowes. I was told they would initiate the order after the installer came and measured to ensure it would fit, which was done on 4/29. On 5/15 the unit was installed but, upon testing, the door wouldn't close correctly and attempting to operate, caused a circuit breaker to blow. The installer reboxed the unit and said he would return it to store. The store would contact us about replacement. 5/20 Called Lowes Customer Service because I had not heard from anyone regarding status. The Associate did not have any information so gave me the number for Installation services. I called and they did not have any info. She said she would check and call me back. By 5/27 I had not heard from anyone so I call the Installers. The person I talked to could not tell me anything and said she would check and call me back shortly. 5/28 I did not receive a call back so called installers again. I was told it was returned to the store and transferred me to the store. The store said they had no record of receiving it. I texted the person who installed it. He apologized and said he would deliver it to the store the next morning. I told him I would check with the store in the afternoon to see what the next step was. On 5/30 I called Customer Service and was told it was received at 1:00 that day. On 5/31, after much thought, I decided to cancel the order and called Lowes. I was told it couldn't be canceled because it couldn't be verified that it was returned. Someone would call me Tuesday 6/3. On 6/3 there was no call, so, late afternoon, I called Customer Service and explained my situation to an Associate. He checked status and said the installation showed as cancelled but the order was still active. He said I would have to call the local store to cancel the order. When all this started, I called the Customer Service number indicated on the web site. During this whole process I was under the impression I was talking with local Customer Service. Installation and Customer Service had transferred me back and forth several times and no one ever mentioned I needed to “call the local store”. This Associate tried to connect me with the local store but we were disconnected. I found the local store number through a google search and called. The Associate checked on status and said labor was cancelled, but order wasn't. After reciting all the above events to her, she said she would get her boss. We got disconnected. I called back. Talked to another Associate. She said they were working on getting it cancelled and she would send me an email verification, which I received a week later. Meanwhile, I ordered one from Home Depot. It was delivered in less that a week and the delivery people were great.