Our water heater just stopped working that we bought in 2016. Went to Lowe's today to inquire about getting a new one. No staff in area, had them page for help. Person came over who looked 18, had no idea really to help, just to say they don't quote prices and that a person can come to our home & give an estimate 1st. We had questions but finally left frustrated as #1, this person could of found someone to answer questions etc. Told him we had a whirlpool which we came in, bought and next day installed. Paid in full at the store. His response was they don't sell that brand there. My response was, well seeing ours quit working after buying it 9 yrs ago from Lowe's. I clearly wouldn't buy that again! We left very frustrated and disgusted. Looking elsewhere, where staff are knowledgeable & upfront with baseline estimates.