I had an extremely disappointing experience with a recent door order from Lowe’s. After waiting five months for delivery, I was informed that the measurements were incorrect—despite the fact that a Lowe’s representative had come to my home to take them. I was then told I would need to wait an additional three months for a reorder. To make matters worse, obtaining a refund was unnecessarily difficult, and I had to escalate repeatedly before it was finally issued. This level of service is unacceptable. I trusted Lowe’s to handle the order professionally, and instead was left with months of frustration and no product. I hope Lowe’s takes this feedback seriously to prevent similar experiences for future customers.