First, the order delivery was delayed 2 times. Then, went past the last delivery update. Tried calling, was placed on hold a really long time. Decided to just cancel the order online. This was a mistake as I found out too late! Lowe's online system didn't provide a button to cancel the entire order, multiple items for a remodel I am doing. So, big mistake, I cancelled each item line by line. The BIG problem is that Lowe's sytem then proceded to rack up multiple pending charges on my credit card. After each cancellation, it reauthorized another pending charge for the remaining balance. This resulted in my credit card being tied up for 10 times the amount of the original purchase, over $10,000 at one point. I tried calling my bank and was told, understandably, that they can not remove pending charges but the merchant could do that if they chose. So, I called Lowe's customer service again, during my discussion with the person she quickly told me that pending charges would drop off automatically after 5 days. At this point, it had already be 6 days since my order and now my card was useless due to their not so customer friendly online system. I tried to tell her that my bank had told me it was possible for Lowe's to remove these charges right away but the line went dead, just like she simply hung up on me. The fact that there was no effort to reconnect makes me believe this was the case. I wrote an email, not so kind, but no bad language, to the Lowe's customer service but didn't receive a response concerning this issue at all. Sure enough, the charges finally dropped off after 5 more days but I had to contact another supplier and give them a different card to use before that because my credit on my most used card was completely tied up by a cancelled Lowe's order that ended up tying my credit up for about 12 days! I just hope someone will at least look into the way this works because this seems like it should be illegal, at least not ethical, to do this for a cancelled order! I can see the original amount but even that should have dropped off sooner than it did, but to make all the numerous pending charges that occurred on my account just seems very wrong to me. I am just a single customer but if this is happening on a regular basis it seems to me it wouldn't be the best image Lowe's can project.