I ordered windows ($22,000 order) in October, 2021. To date (6/7/2023), the installation is incomplete. All I get from Lowes is phone calls telling me they are giving me a call. The Lowes Executive Customer Service support person (Cynthia) who says she is in direct communications with the president is of absolutely no help. I now have a casement window that is supposed to be installed on 6/19 by a new contractor. The contractor (By Tor) refuses to communicate with me on the needed items to be completed. I also have a warped casement that is to be replaced. I have casement windows with inoperative or incorrect crank handles that they say will be installed on 6/19 with the correct handles. I also have 2 locking mechanisms that are incorrect that are to be replaced, but that Lowes is telling me they are out of warranty and I have to pay for replacement for THEIR mistakes. To top it off, ALL of the double hung windows (10 of them) have incorrect and mis-sized grids inside the windows. By Tor and Lowes also cannot confirm where the correct screens are or if they even have the correct hardware to mount screens on 6/19. I have NEVER had such poor customer service from any company at any time. And the incompetence all around from Lowes and By Tor is beyond ridiculous. I want By Tor and Lowes out of my life after 6/19 at which time I'll demand a full refund of my purchase price for the windows, with the help of my attorney.