I bought a washing machine and arranged to have it installed. They contracted the delivery and installation with Penske and sent Ray Rodriguez and his assistant. They left without fully testing it and the machine vibrated loudly and moved a lot. When I called to have it fixed, Lowes sent two gentlemen from Kapital transportation who quickly discovered that several mistakes were made. These include improper leveling, failure to remove the drum locks, and improper installation of the drain hose. This poor installation could have caused damage to the machine and home.