I have been a long-standing customer of Lowe's for over 21 years and up until this time, I really haven't had any serious issues. I purchased an electric dryer on 9/3/2023 (Sunday). I told the salesperson that I needed to have the old dryer hauled away and did indicate that I had a gas dryer. They said they didn't "fool" with gas dryers and that I had to have it disconnected. I could not have the gas dryer disconnected by a licensed gas plumber until September 5th (costing me $84.00 to have this done and which took all of 2 minutes to do) because of the 4th being Labor Day. Lowe's delivered the dryer anyway on the 4th. This was a third-party delivery service that Lowe's uses now instead of in-house, which is good for them, but sucks for the customer. Dropped the dryer off, but not before tearing my storm door off the hinges and damaging wood even after I told them specifically that the storm door could open so far, but they "stretched" it breaking the wood and pulling the closers out of the wood. Foolish me, which I will never ever do in the future, had signed a liability waiver thus letting them off the hook to pay for the damage. They also were never told about the possibility of having to pick up an old dryer. I then scheduled Lowe's third-party to come out and hook up the dryer, the scheduled time was between 4:30 and 8:30 in the evening. No one ever showed, nor did they call. When I called the next day, all they said was the truck broke down and didn't seem to care that I was upset because no call was made nor was a text sent to my phone. Waited all those hours for nothing!! Finally, one week later, they came to hook it up. Such a nightmare with just purchasing a dryer - I talked to all kinds of people about issues; never getting back to me; just passing on my complaints. BTW, my sister and I moved the old gas dryer outside my house by ourselves. I would hope that Lowe's would be more accommodating to customers who have been with them for years and who have a good credit standing with them. I never missed a payment and always paid off before the due date. I guess it just doesn't matter. I know that I will never, ever again purchase anything from Lowe's since they don't really seem to care about their customers. I truly learned my lesson!!