Over $42,000 worth of cabinets 11/4/23 Refund. We would like to receive the proper color trim, shoe molding crown molding, and crown starter strip. The hardware for the pull-out drawer, and hinges for the cabinet doors. We purchased cabinets from Lowes in Akron on 11/4/2023 and 11/25/23 Prier to purchase we asked to receive the final 3D rendering to verify that it was correct and did not receive it.dreing the design process we inquired if we could take the cabinets top to near the 92” ceiling instead of the original 84” of the current layout. Adam stseted we could extend the cabinets to 90”. It was desuced that we would order crown molding for the additional 2” to give it a finished look. We asked if the pantry would stand up with 92” ceilings. We were told by Adam the pantry would fit with 92” ceiling becous it was two cabinets stacked on top of each other. Our sales rep Adam assured us that the order could be delivered on a Saturday, as we are not available during the week. After purchasing the cabinets, we were contacted by the delivery team and were told a Saturday delivery was not possible. We reached out to Adam and after some back and forth it was agreed the cabinets would be delivered to Lowe’s and we would pick them up there. We received the cabinets 12/16/23, when we were picking up the cabinets, we noticed the height of the pantry and asked the question if the cabinet would fit with the height of the ceiling. Adam the Lowes employee assured us that it would fit. He stated that there was Styrofoam and packaging in the box and the pantry cabinets was in 2 pieces. On 12/17/23 the pantries were carried into the house unboxed and it was 1 cabinet not 2. We tried to stand it up and due to the height of the cabinet vs. the height of the ceiling it was not possible. The cabinet was boxed back up and Adam was called. When we spoke to Adam. Adam stated the toe kick was removable, so we checked and discovered that was not the case. Adam then started to cut the toe kick off place the toe kick in place first then nail glue the base to the cabinet once placed where it will go. Adam would then order skins to cover the damage that was done to solve the problem of getting the cabinets in place. We agreed to the ordering of the skin based on Adams suggestion and cut the bottom of the cabinet to be able to stand it up in the kitchen and put it in place. We began to open the other cabinets and install the top cabinets wen it was discovered that the filler needed to place the top cabinets was the wrong color. We also found that a bottom cabinet was ordered in the wrong color. These issues were reported to Adam who said he was placing the order with KraftMaid. Adam stated the filler should come in quickly as KraftMaid keeps them in quantity in the factory. Unfortunately, the cabinet would take some time because the factory would be closing for the holiday but the order was placed prior to the close of the factory so it would be a couple weeks once the factory opened. The miss order of the color of the cabinet caused a delay in us being able to complete the kitchen project in the two week time frame we allotted for this phase of the project. We could not install the top cabinets without the filler. We could not install the bottom cabinets without the top first being installed. We were told the filler for the top cabinets would be in on 01/11/24. We would be in the store to pick it up the following Saturday. 01/13/24 we arrived at Lowe’s and was told the shipment had ben delayed. We were told the store would contact us when they were in. we spoak to one of the store managers in regard to the the Lowe’s employee (Adam), and all the problems he had caused by his improper ordering of the cabinet color and pantry high. The manager said he would look in to it. Adam called and stated the cabinets were in and we could pick them up on 2/3/24 and the manager Aaron would be there for us to talk to. When we arrived at Lowes Aaron was not in and had left for the day. We were not told that Aaron would only be in on Saturday for a few hours in the morning. We did take the cabinets, skins and filler home with us. On 2/4/24 we took the skins out of the box to see how they would look to discover that Adam was incorrect and because the cabinets were finished on both sides the skins stuck out and looked terrible. We still did not receive the hardware for the sliding drawer, or the hinges for the cabinets. At this point we decided to check the trim, crown molding, and toe kicks to make sure we had the correct colors. Half of the crown molding was the wrong color, and trim were the wrong color. We took back the skins along with the 2 cabinet doors that did not have hinges, the Crown molding, and trim to show the wrong color was ordered. Aaron was at the store and stated they had crown molding we could take and use that was the correct color, however, it was the wrong style of crown molding. We explained to Aaron how terrible this whole ordeal has been with all the mistakes and he listened and took notes on what needed to be corrected. We then asked about the ordering of the Crown starter pieced that were on the display at the store noting that we did not have that and trying to figure out where we were supposed to tack the crown to. Aaron went and got JR the other cabinet employee to see if he could answer our question. JR when he first came over he had a very condescending attitude towards my husband. As we were asking questions about the cabinets that were ordered and how the crown that was ordered by Adam for the cabinets. JR refused to lisen to the problem. Is sted JR continued to talk over and infirm us that he had installed cabinets for 30 years and he know what he was talking about (implying we did not and that was the problem). Seeing we were getting nowhere my husband asked him to show us an example of the cabinets we ordered with similar crown installed on it. When we found an example in the store my husband tried to explain what was missing in what we received. JR again cut my husband off mid-sentence. Wen JR finaly allowed him to speek JR agreed that the crown we were sold would not work without a starter strip the same color as the crown. Then JR proceeded to tell us that the skins would fit on the side of the cabinet, when in fact they did not fit in the way they were supposed to. We hed to show JR pichers of the pantry cabinets with the skins before he finally agreed, and finally finally changed his condescending attitude. Unfortunately mortar and Hardie bord has been installed on floor boxing in pantry cabinet. This initially exiting project of my dream kitchen has turned in to a nightmare that seems to hav no end in sight. Now all our new appliances for the kitchen could not be delivered. The store had to take delivery of them as we have on where to snore them. The cabinets can’t be installed until we have a resolution to the pantry problem.