I purchased a dishwasher online in later part of November for a Christmas present we went to install and realized we needed a built in model not portable. We never removed it from its box and straps are still on it but since it was past 30 days they would not switch them out for return. So I have a dishwasher we can't use and I would have to buy another one. While ordering online there was never anything said about the 30 day return policy and I called customer service and the store for help but they wouldn't help me at all. Thanks Lowe's you really go above and beyond for your customers especially loyal ones.