I wish I could say that you have done well. But I cannot. I worked for Lowes for 12 years, I ran the appliance department as well as the Delivery and receiving Departments. I have tried to buy appliances from Lowes twice now and both experiences have been so phenomenally terrible I am debating whether I will even enter a store again. The first was a dryer, and two days of trying to get it delivered and installed. The third party delivery people not knowing the difference between a range cord and a dryer cord, refusal to stack the dryer as was specifically requested when the unit was purchased, and nearly causing a fire by not removing the plastic from inside the dryer, running it and leaving the house (in complete disarray). The stress of calling Lowes customer service, and the third party delivery was more than enough. I consigned myself to never again getting a delivery from the third party ever again. I thought that maybe, just maybe, an installation would be better. Again I was wrong. A simple dishwasher. BUT again Lowes goes through a third party that does not care. I took the day off of work to wait for the install. We had two inches of snow and the install was cancelled. As they will not do installs on weekends, and I am not able to take another day off of work, I chose to take the easy road this time. I cancelled and refunded my purchase. I know full well that nothing on this earth will get Lowes to fix this because its the "Third Party". Well, it isn't. Its Lowes, and their conscious choice to abandon customer service and pass the buck to a third party. Poor Policies. And what used to be an outstanding place to get an appliance is now the most infuriating place. For the sake of your future customer base I hope you change your policies back to those that actually demonstrate care for the customers who shop there. As for me, I will never buy another appliance from Lowes again.