On March 16, 2024 my 14 yr old John Deere riding mower broke. I went to Lowes Store # 2596 and purchased a $6000 John Deere Z530M 54” cut riding mower. The receipt stated delivery would be on 28-March. On 27- March I was emailed delivery will be between 10:30 am & 2:30 pm 28- March. I cancelled a doctors appointment to assure my presence during delivery. On 28-March at 7:47 am I received an email stating delivery will be on 4-April. On 28-March at 3:03 pm I received an email stating delivery would be on 1-April. On 30-March I received email stating delivery will be on 8-April. On 1-April received email stating delivery will be on 4-April. At 12:08 pm 1-April, I contacted manager at Lowes Store #2596 and was told there was a mix-up and a refund/rebill would take place internally within Lowes. The manager said he has no clue when I will receive this mower. At 1:51 pm 1-April Lowes store #2596 contacted me and asked if I wanted a refund and repurchase the mower. I said I would check my options before deciding. At 2:08 pm 1-April, I contacted Lowes Help center. They said I have no option but to cancel the purchase and refund to my credit card. After 24 hours, if I want the mower, I have to repurchase. I had no choice and agreed to this. I still have no idea if or when I will receive a mower. My grass has not been cut since 9-March. I was waiting until 28-March when promised delivery but 23 days is too much. I will pay $200 to get this grass cut because Lowes salesman assurance was false. Is this the best Lowes can do for customer service?