Akira Kurosawa
Went to Mt. Pleasant TX's Lowes to buy electrical wire. I needed over 200 feet THHN six gauge. A couple of very nice young kids took care of me. However, there was not enough 6 gauge wire on the revolving spools gadget. I told them there were brand new spools behind some wired shelves in that aisle. They checked them and told me they were 500 foot spools and they could not get wire from them. I asked "why ?", they said they were only sold by the whole 500 ft. spool and not in portions. So I brought to their attention what a weird policy that was. If they could not open a spool to sell wire in portions, that would represent a loss of sales to the store since a lot of customers only buy what they need and not a whole spool. They said only a manager would be the one to order more wire to replenish the empty spools on the revolving wire gadget. Disappointed, I ended up going to Home Depot where they too were out of 6 gauge THHN wire on the revolving gadget. However, in this business, the employees got new spools from the shelves and reloaded the gadget in order to sell me what I needed. If the young guys at Lowes were telling the truth about their wire policies, I wonder how the whole Lowes chain manages to stay afloat with the loosing of sales to Home Depot. Oh, and many of Mt. Pleasant and Longview TX Lowe's employees try to avoid dealing with or help the customer. I thought this cancer would only happen in Laredo, TX, but it seems to be a common issue in the Lowe's franchise.
1 month ago
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