I went into the store to order a room air conditioner. I bought the Hisense model #4350808 which weighs around 50 pounds. I arranged for it to be delivered-I assumed by Lowe's employees. The sales clerk said it could be carried upstairs. Well, it was dropped off today at my front porch by a Door Dash driver. It "isn't his job" to carry it upstairs. I have had knee surgery, and my husband is in a wheelchair. I now own a room air conditioner that is of no use to me because it isn't where it is needed. Thanks, Lowe's, for your "great" customer service.
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