I'm always shocked when I run into customer service people in a retail store who would clearly make the Olympics for rudest person ever and Lowes has so many of them. I've notice this trend over the last months or so and I have pretty much stopped shopping. My husband still liked to go until tonight when we were trying to get a piece of wood cut. We rang the button the saw a number of times - nobody shows up - no surprise to me. My husband finally goes over to another employee and asks them to call the right person. Finally after 20 minutes, someone shows up and I tell him his button seems to be out of order and he says (no kidding), "While I'm here, ain't I?" And then of course, he can't cut a piece of wood - policy - only plywood can be cut. Is there such a notice clearly displayed on the machine - oh heck no. We went to check out and the manager is too busy to see us - still not a surprise to me. My husband finally admits he can never come back to Lowes. Who wants to pay to be treated like this? We don't. Go to Home Depot.