Congratulations Lowes! I never write reviews, but this level of corporate stupidity and lack customer care requires a review. I came in to return 3 tubes of OSI, a common caulk product, because I accidentally bought the wrong color. I told the customer service girl (I say girl because she couldn't have been over 18) that I could just take a credit because I was going to literally exchange these tubes for white. First she told me that "we don't do that anymore". Why? "I don't know, just a policy change, I guess." Okay, what are my other options? I don't have the receipt and my card that I use for home reno purposes was recently stolen and subsequently replaced, so when we tried to bring up my purchases with the card number, it didn't come up. So she tells me that they can't take it back. Add to that, the fact that the require me to scan my husband's military ID if I want to buy anything using his military discount. So, all the way around, Lowes has figured out how to 1) alienate good customers with poor customer policymaking, and 2) hand business to thier bigger competitor, Home Depot. I never thought I'd be singing Hone Depots praises, but by contrast, they are much more sensible with thier customer policies and service. Bye bye, Lowes. Thanks for nothing.