I wish I would have checked this website before contracting with lowes for flooring install. Please do not use them, go to home depot. I waited a month to complete my flooring install. After multiple emails pleading for help and numerous hours on the phone I was told lowes would reimburse me 100 for the hours I had invested and service pro would match that. Guys we are talkingm29 hours of pursuing time. I was told I should read the fine print on the contract, they had 2 months to complete. BEWARE