It looks like I am not the only one with a terrible experience with Lowe’s. Long story short we ordered a patio door in July. After several delays got a door delivered in November. Wrong size. Reordered. Several delays again. January rolls around still no door. We canceled the order because if I hand a business $5000+ I expect quality and timeliness. When we went to cancel, we were given the round around. The manager Kat lied to me about getting a refund. We had to call the credit card company directly to get our money back. Absolutely unacceptable. It is now the end of February and we are just now receiving a check to refund the cost from Lowe’s (which Kat told me they could not do). We will never use Lowe’s contractor services ever again for anything and will make sure to pass on the information wherever I can. Worst experience ever!