I should be thrilled about my new purchase, but instead, I'm feeling frustrated. I ordered an all-in-one LG washer/dryer for $2500 to replace my old stackable unit that's been with me for over ten years. I had to wait nearly two weeks just for the pedestal to arrive, which was inconvenient but manageable, so I accepted that. When I inquired about any additional items I might need, the representative said hoses, so I added those along with an extended warranty, which offers a nice 40% refund if there are no issues within three years. I took the day off work today to accommodate their delivery schedule, which was supposed to be between 8 am and 8 pm with a four-hour window given the night before. I received a notification that my items were on their way—great! However, when the delivery team arrived, they brought only the pedestal. They were completely unaware that the washer/dryer was supposed to be delivered with it. After calling Lowe’s, I learned that the appliance would come in a separate delivery. What a surprise! I waited again, but thankfully, the second truck arrived within 90 minutes. This time, the driver informed me that he couldn’t set it up because I didn’t have a water pan. A water pan? Seriously? Why wasn’t I informed about this requirement when I placed my order? I would have bought one! After several calls and long holds, I discovered that installation couldn’t proceed without the water pan. When I voiced my disappointment and frustration, the “helpful” woman on the line suggested I could cancel my order if I was unhappy. Believe me, I'm not happy. But canceling my order doesn’t solve anything since I need a washer/dryer. Despite my concerns, her solution was to schedule a service call for the water pan and to arrange for installation at a later date. That means I'll have to take another day off work. I truly regret choosing Lowe’s for this purchase. I highly do not recommend them.