I am writing to express my significant dissatisfaction with the extended warranty service I received for my two-year-old washer. My washer recently began running continuously, even after the control panel lights went out. The technician who assessed the issue indicated that the control board was likely faulty. However, instead of ordering a new board, he advised me to continue using the washer, stating that it would likely fail again. It did indeed fail after only one week. Now, I am being informed over the phone that the control board will need to be sent out for refurbishment, which will take two weeks. This extended wait time is unacceptable and directly contradicts the "peace of mind and protection" that extended warranty options are supposed to provide. This experience has left me with a very negative impression of the warranty's effectiveness.I should have purchased my washer from Best Buy I would not be spending my time on my weekends at a laundromat Sincerely, Mike Lowe --