Lozuri said the item was delivered on May 10, 2023, at 18:11 local time and was signed by me. However, I was on a trip and did not come back until the 15th of May. According to DHL, there was no signature on the delivery, which is true because I was really out of the country at that time. I contacted Lozuri on the 21st of May, which is within 7 business days of receipt of my package. The website states free exchanges, but they do not have the item I was looking for so I was requesting a refund but they didn't grant my request. What a terrible customer service experience and a ridiculously frustrating return policy! My advice would be don’t buy from this company. I would happily pay more for helpful customer service. Will never purchase from them again.