Ordered a Laboutin purse and initially a Jimmy Choo wallet. First issue was that my order was canceled because it flagged due to cost. No one notified me and I thought my gift was enroute to recipient. As it turns out, also could not ship gift direct to recipient. Had to have same name as purchaser. Then wallet was not available. Twice. Finally settled on Burberry. Took over two months to straighten out. The items are real but the hoops to jump through made this experience not very pleasant so probably would not order from here again. Staff was very kind. Hopefully they will work these glitches out for the future.