I've got an item (my son's toy) confiscated at the departure. I've been trying to contact Luggage Point for over a month and, even though I've received an email with the delivery price, no one seems to be able to pick up from there. When I call during working hours, no one answers the phone. Emails are useless, too. There's absolutely no way to complain to anyone, it's like if the company didn't even exist. After trying literally dozens of times, the last person I've spoken said they would call me back in a few minutes. That obviously didn't happen and I am still waiting for a way to PAY for the confiscated toy, but as I said the company is horrible to give feedback or to even talk to. This happened at the Birmingham airport. Since I don't live nearby, I have to rely on either phone calls or emails. Abysmal customer service, and it's not like we have an option, since the airport uses this service and practically forces you to do the same. The delivery price is outrageous, too. Seems unfair that not only you are not given a choice to decide on the company to hold your things, you also need to pay an unfair amount to have them back.