LugLess did not handle my package properly. Many of my kitchenware items, including steel and copper vessels, were delivered with scratches, and the package itself arrived broken, repacked in a different box, and with items missing. When I filed a claim, LugLess rejected it, stating that their insurance only applies to clothing and sports equipment. This was extremely disappointing, especially since I had paid extra for insurance that turned out to be useless. If insurance doesn’t cover common household items or even missing items, what real protection does it provide? I strongly recommend avoiding LugLess. And if you must use them, do not waste money on their insurance — they will not honor it.