My Lupe is not what I expected and I would like to return it because I am not satisfied. In using only for a few minutes on a wool carpet, 7-1/2 ft x 10 ft, it would not pick up anything into the vacumn. It just pushed the fuzz or whatever it was picking up around the blades and deposited that on the floor. It was also not good in picking up a crumb or whatever was on my hardwood floor no matter how high or low the power was. On my wool rug it didn't pick up anything, with the brush bar on or off. My wool rug is not a high pile, the pile is quite level. It is only a throw rug under my cocktail table and around it on the hardwood floor but not under any furniture. I would appreciate hearing from you as to how I return it and the address I must send it to. It is a waste of money, I don't like the way it handles, when you push it. I rate it as Very Poor.