Absolutely blown away by the POOR customer service. I have been purchasing lush products at for three years now. I customized a special order for my twin sister ($220 bath bomb gift set assortment ). I ordered these bath bombs on December 10th and messaged lush 3 times prior to Christmas to see if my package was going to arrive on time. Not once did they respond until January 3, 2021!! I finally got ahold of someone via email and they said they would refund me- no credit or discount was offered on the products I purchased. Unbelievable. Will not be ordering from lush again.