LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.40

2.4 Rating 325 Reviews

34 %

of reviewers recommend LUSH Cosmetics

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2.4

Based on 325 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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LUSH Cosmetics 1 star review on 17th May 2025

Erica Gray Tilly And Jasmine

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed, their products literally made my skin turn red and the product was barely even full when I got it! Do not recommend”

Helpful Report

Posted 1 week ago

“I visited the Etobicoke Sherway Gardens location and the customer service was out of this world! I’m hoping I’m spelling her name correctly but Chloe, she has red hair and said she recently started working there, was absolutely amazing. She had such a positive attitude, amazing vibe, and made an effort to not only sell products but bond with customers as well! She has made my shopping experience 100x better. One of the nicest people I have ever met. I don’t know how else to say it other than she was absolutely amazing!”

Helpful Report

Posted 1 week ago

“I have been buying lush products since my oncologist referred me in 2011. I was being treated for breast cancer and my skin was breaking out! I tried lush but wasn’t feeling. I was miserable! Anyway I decided to give it another try in 2015 and let me tell you!!! I don’t know what I love the most.. the products or the employees! LUSH HAS MY WHOLE HEART!! North Park Mall in Dallas, Tx. location : Arlencia, Toni, Madz and Manager Ashley are the best to ever do it!! These guys are so down to earth, hospitable, caring and very knowledgeable about every freaking product in the store! I literally love them! I need to be a spokesperson for Lush! They actually care about their customers and wellbeing. Lush hires the bestest folks!”

Helpful Report

Posted 3 weeks ago

“I went to the Streets of Southpoint store to just browse. Chrissy assisted me and gave great ideas on products that I wouldn’t have thought about. For example, I’m not big on taking baths; I normally like showers so I don’t normally pay attention to the bath bombs section. Chrissy gave the idea of using them as an air freshener in the car and also stated that using the bombs in the muslin can hang from your mirror or other objects in the car. I left the store without a purchase but came back to purchase a couple of bath bombs on my way out because I liked the recommendation on using it in a way I hadn’t considered. Chrissy was pleasant and knowledgeable, as always when I come into the store. I appreciate her willingness to assist but allow a person to breathe and shop without being overbearing. Great job and customer service Chrissy.”

Helpful Report

Posted 4 weeks ago

“Enjoyed a fabulous experience in lush store Portsmouth today. The incredible staff were genuinely kind and helpful with my young granddaughter who has sensory issues and finds being in the shop difficult. The staff in the shop took time to show my grand daughter different products and listen to her when she was telling them about the different products that she uses and showed a real warmth and kindness . A True delight to shop in. Will definitely be returning and as always the products are amazing.”

Helpful Report

Posted 4 weeks ago

“Awful company, low quality products, smug staff”

Helpful Report

Posted 1 month ago

“The Meadowhall store Sheffield has lovely helpful staff who go above and beyond 'the job'. Shout out to Caroline Jean today for her extra help. Great products as always.”

Helpful Report

Posted 1 month ago

“Extremely Disappointing Experience — Misleading and Underweight Product I have been a loyal customer of Lush for 17 years, but after my recent visit to the Henry Street, Dublin store, I’m thoroughly disappointed and appalled by the way I was treated. I purchased a 100g bar of soap for €11.16, only to discover when I got home that the soap weighed only 87g — a 13% shortfall. Not only was the product underweight, but it also didn’t have the required weight label that’s typically affixed to products sold by weight. This is a clear violation of EU trading standards, and when I reached out to customer service, I was met with nothing but dismissive and unhelpful responses. After explaining the issue, the representative brushed it off, claiming consumer scales can’t be relied upon, and then proceeded to stop responding altogether. This is outrageous — it’s not just a minor error; it’s a breach of consumer rights. Lush is clearly no longer taking accountability for its products, and as a longtime customer, it’s extremely disappointing to see how much the brand has changed for the worse. I’ve reported this to the CCPC, and I will be taking further action. I will not let this slip. Be cautious when shopping here — if you value fairness and honesty, this store no longer upholds those principles.”

Helpful Report

Posted 2 months ago

“I went to Lush in Topanga mall. Myiah was who helped me. It was my first time in the store and she showed me around and explained the different products. She was amazing and spent time with me and listened to what I liked and didn't like. I would highly recommend her. I went home with the peppermint foot lotion, magic crystals body scrub, a massage bar, and super milk conditioning for my hair. I have been very impressed with the products. Thank you so much Myiah!”

Helpful Report

Posted 2 months ago

“Jane from the Braehead Store came to our staff wellbeing day today, to deliver a skincare workshop. We are a team of nurses and admin, and it was such good fun, with lots of freebies to take away. The homemade face mask was gorgeous, looking forward to trying it out. I would definitely recommend Jane, to do any of the Lush workshops for any groups, parties etc, most enjoyable experience.”

Helpful Report

Posted 2 months ago

“I visited Lush Birmingham city centre, and a lovely assistant called Caitlin, showed us around, explained the products well and glance us samples to try. She was kind helpful well spoken and had excellent Lush knowledge. Thank you so much for your help and support, you deserve a special mention and hope your management appreciates all your hard work with customers.”

Helpful Report

Posted 2 months ago

“Sherry from lush at medowhall was brilliant, I went in with my 2 boys and husband, we only went to have a look around but she was friendly, had time to chat with us about different products, she was funny and just compleatly made us feel welcome she even managed to entertain my boys silly questions about random things all I can say is she is an asset to lush!”

Helpful Report

Posted 3 months ago

“After 2 long weeks of waiting to hear news today that could have changed so many life’s, Not just my own! That I’m going to be okay! Ultrasound day! When I spontaneously decided to go with my gf to the mall. And I decided for the first time to go into lush. And soon as we walked in the atmosphere was great ! It was so nice Angie showed both me and my gf a different skin care routine! And so easy to talk too! Extremely helpful! Then at the cash we meet Jayden and there I asked about a hair care product well then we had a whole conversation and she was so helpful and kind as well! My overall experience was 10/10 it definitely made my night after these few weeks !! Can’t wait to try some more great things!”

Helpful Report

Posted 3 months ago

“I love my LUSH Cosmetics, they are very pleasant. I got the whole EID collection as a gift from my mom, and I am enjoying it already. The Salam soap bottle is very simplistic yet beautiful and timeless, and it smells like berries. The Noor chapstick is very soothing and nice. The Basma body scrub I am sure will be a favorite of mine, and the Lailah soap is absolutely stunning. I am very grateful. I also love the packaging everything came in, from the bottles, to the wrapping paper. P.S. the biodegradable packaging peanuts are very cool. Thank you, LUSH.”

Helpful Report

Posted 3 months ago

“everything smells so good and has worked so well for me so far :)”

Helpful Report

Posted 4 months ago

“Horrible On line customer service. I really feel they don’t have the customers best interest”

Helpful Report

Posted 4 months ago

“This was my daughters legs after getting in the bath with a bathbomb! It immediately started itching and she has been like this for 3 days! Even on Benadryl… now I have spent $300 on urgent care visits and will NEVER use lush products again! Not that natural after all.”

Helpful Report

Posted 4 months ago

“I was assisted by Louis in the Meadowhall branch of Lush. He was knowledgeable and helpful. After the first sales person was rude then walked away to chat to their colleague without offering any type of service I was very disappointed but Louis came to their rescue and has prevented a complaint. Thank you Louis!”

Helpful Report

Posted 4 months ago

“Ordered 6 items and only received 4. Very annoying especially after waiting a while for them to arrive. Don't waste your time and money on things they'll never give you.”

Helpful Report

Posted 5 months ago

“I spent nearly $300 on over 20 bath bombs that I was going to gift to patients, friends and family. Over 95% of the shipment arrived damaged. They’re refusing to pay in full for the return and make things right by offering a full refund.”

Helpful Report

Posted 5 months ago

LUSH Cosmetics is rated 2.4 based on 325 reviews