LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.47

2.5 Rating 342 Reviews

36 %

of reviewers recommend LUSH Cosmetics

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Metrics

2.5

Based on 342 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5

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LUSH Cosmetics 1 star review on 17th May 2025

Erica Gray Tilly And Jasmine

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to lush dubai mall yesterday for the first and can i just comment on the sales person raya on that branch she is so nice and patient regarding my questions, she explained nicely how all the other products work and how their products everything works perfectly on my skin issues, her conversational skills is top notch, she is just kind overall, and that made me want to come back to lush and buy more. Thank you raya i hope i hot your name right - dubai mall branch.”

Helpful Report

Posted 2 days ago

“I normally purchase in store where soap is wrapped in paper & other items put on bags. Di to bad health & not being able to get out placed an online order. I was horrified when this arrived as all items being tossed around in a box fill with some sort of white eco flo chips, not one thing was wrapped or put in a bag! How disgusting & unhygienic! You are using these things on your skin, in the bath etc God knows how clean these boxes and the white eco chips are!!! I’m all for reducing packaging but not where it compromises hygiene & safety. Will never purchase online again! Also this box has sat on my doorstep for over 24hrs as it was left as no one was home. It’s been out in the rain. Just disgusting was to deliver any cosmetics.”

Helpful Report

Posted 1 week ago

“Kayla was super professional and caring. Greet customer service.”

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Posted 2 weeks ago

“I ordered a variety of Christmas soaps from Lush Meadowhall whilst on the phone to Jack. He gave excellent customer service and more. Dorothy Ann Wragg”

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Posted 1 month ago

“Went into Liverpool Lush shop today!. Met the fantastic Dillon who showed me all the latest sticky dates products!. No pressure selling, just a lovely little chat before deciding on my purchases!. Perfect shop, fabulous displays. All in all a fab shopping experience. Would definitely recommend the Liverpool shop and its staff, will definitely be going again soon XX.”

Helpful Report

Posted 1 month ago

“It’s a very good shop, with lots of variety of scents. I love how you could see samples of how your product would work. And that you could wash your hands with a sample to test it out. Staff was extremely friendly and helpful. Only feedback would be that there needs to be more shops, especially in the Western Sydney Area.”

Helpful Report

Posted 1 month ago

“Lush Liverpool. Tyler absolutely made both my girls day! It was my youngest daughter's 6th birthday and they gave them a skincare masterclass, it was really fun and informative! We loved it! Thank you so much x”

Helpful Report

Posted 1 month ago

“Lynn in the Liverpool branch made My 5 yr old and her friend very happy, made a big deal of them and gave them a bath bomb demo in the sink letting them get involved thanks so much we will Be back”

Helpful Report

Posted 1 month ago

“Renee was fabulous and knowledgeable about all the products. She demoed the face mask and was very friendly.”

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Posted 1 month ago

“Spent $465 on my online order (only 5 items), and they can't even send a tiny free sample. Insanely overpriced products, and the reason I ordered online was because their in-store service is beyond arrogant.”

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Posted 1 month ago

“Horrible customer service. Website does not allow contact with customer service. Still waiting for my $50 body wash. Live and learn, NEVER again!”

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Posted 1 month ago

“loved it.”

Helpful Report

Posted 1 month ago

“Immediately after use I got a bad rash, is there something in this you aren't telling???”

Helpful Report

Posted 1 month ago

“I realize now that Lush products smell like 1939 antisemitism.”

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Posted 1 month ago

“Great company”

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Posted 1 month ago

“Great stuff I can’t live with this shop I love all products from there .😘😘”

Helpful Report

Posted 1 month ago

“The staff at the Oshawa Ontario store wete so helpful! Offered me a tutorial of the Dream Cream for my eczema ridden hands! Helped me navigate my purchase and were very kind when i asked for a sample. I tend to feel bad asking, but they didnt make me feel uncomfortable at all. I always have a positive experience when i go there!”

Helpful Report

Posted 2 months ago

“Disappointed, their products literally made my skin turn red and the product was barely even full when I got it! Do not recommend”

Helpful Report

Posted 3 months ago

“I visited the Etobicoke Sherway Gardens location and the customer service was out of this world! I’m hoping I’m spelling her name correctly but Chloe, she has red hair and said she recently started working there, was absolutely amazing. She had such a positive attitude, amazing vibe, and made an effort to not only sell products but bond with customers as well! She has made my shopping experience 100x better. One of the nicest people I have ever met. I don’t know how else to say it other than she was absolutely amazing!”

Helpful Report

Posted 3 months ago

“I have been buying lush products since my oncologist referred me in 2011. I was being treated for breast cancer and my skin was breaking out! I tried lush but wasn’t feeling. I was miserable! Anyway I decided to give it another try in 2015 and let me tell you!!! I don’t know what I love the most.. the products or the employees! LUSH HAS MY WHOLE HEART!! North Park Mall in Dallas, Tx. location : Arlencia, Toni, Madz and Manager Ashley are the best to ever do it!! These guys are so down to earth, hospitable, caring and very knowledgeable about every freaking product in the store! I literally love them! I need to be a spokesperson for Lush! They actually care about their customers and wellbeing. Lush hires the bestest folks!”

Helpful Report

Posted 4 months ago

LUSH Cosmetics is rated 2.5 based on 342 reviews