LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.38

2.4 Rating 319 Reviews

33 %

of reviewers recommend LUSH Cosmetics

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2.4

Based on 319 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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LUSH Cosmetics 1 star review on 17th May 2025

Erica Gray Tilly And Jasmine

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Meadowhall store Sheffield has lovely helpful staff who go above and beyond 'the job'. Shout out to Caroline Jean today for her extra help. Great products as always.”

Helpful Report

Posted 1 week ago

“Extremely Disappointing Experience — Misleading and Underweight Product I have been a loyal customer of Lush for 17 years, but after my recent visit to the Henry Street, Dublin store, I’m thoroughly disappointed and appalled by the way I was treated. I purchased a 100g bar of soap for €11.16, only to discover when I got home that the soap weighed only 87g — a 13% shortfall. Not only was the product underweight, but it also didn’t have the required weight label that’s typically affixed to products sold by weight. This is a clear violation of EU trading standards, and when I reached out to customer service, I was met with nothing but dismissive and unhelpful responses. After explaining the issue, the representative brushed it off, claiming consumer scales can’t be relied upon, and then proceeded to stop responding altogether. This is outrageous — it’s not just a minor error; it’s a breach of consumer rights. Lush is clearly no longer taking accountability for its products, and as a longtime customer, it’s extremely disappointing to see how much the brand has changed for the worse. I’ve reported this to the CCPC, and I will be taking further action. I will not let this slip. Be cautious when shopping here — if you value fairness and honesty, this store no longer upholds those principles.”

Helpful Report

Posted 1 week ago

“I went to Lush in Topanga mall. Myiah was who helped me. It was my first time in the store and she showed me around and explained the different products. She was amazing and spent time with me and listened to what I liked and didn't like. I would highly recommend her. I went home with the peppermint foot lotion, magic crystals body scrub, a massage bar, and super milk conditioning for my hair. I have been very impressed with the products. Thank you so much Myiah!”

Helpful Report

Posted 1 month ago

“Jane from the Braehead Store came to our staff wellbeing day today, to deliver a skincare workshop. We are a team of nurses and admin, and it was such good fun, with lots of freebies to take away. The homemade face mask was gorgeous, looking forward to trying it out. I would definitely recommend Jane, to do any of the Lush workshops for any groups, parties etc, most enjoyable experience.”

Helpful Report

Posted 1 month ago

“I visited Lush Birmingham city centre, and a lovely assistant called Caitlin, showed us around, explained the products well and glance us samples to try. She was kind helpful well spoken and had excellent Lush knowledge. Thank you so much for your help and support, you deserve a special mention and hope your management appreciates all your hard work with customers.”

Helpful Report

Posted 1 month ago

“Sherry from lush at medowhall was brilliant, I went in with my 2 boys and husband, we only went to have a look around but she was friendly, had time to chat with us about different products, she was funny and just compleatly made us feel welcome she even managed to entertain my boys silly questions about random things all I can say is she is an asset to lush!”

Helpful Report

Posted 1 month ago

“After 2 long weeks of waiting to hear news today that could have changed so many life’s, Not just my own! That I’m going to be okay! Ultrasound day! When I spontaneously decided to go with my gf to the mall. And I decided for the first time to go into lush. And soon as we walked in the atmosphere was great ! It was so nice Angie showed both me and my gf a different skin care routine! And so easy to talk too! Extremely helpful! Then at the cash we meet Jayden and there I asked about a hair care product well then we had a whole conversation and she was so helpful and kind as well! My overall experience was 10/10 it definitely made my night after these few weeks !! Can’t wait to try some more great things!”

Helpful Report

Posted 2 months ago

“I love my LUSH Cosmetics, they are very pleasant. I got the whole EID collection as a gift from my mom, and I am enjoying it already. The Salam soap bottle is very simplistic yet beautiful and timeless, and it smells like berries. The Noor chapstick is very soothing and nice. The Basma body scrub I am sure will be a favorite of mine, and the Lailah soap is absolutely stunning. I am very grateful. I also love the packaging everything came in, from the bottles, to the wrapping paper. P.S. the biodegradable packaging peanuts are very cool. Thank you, LUSH.”

Helpful Report

Posted 2 months ago

“everything smells so good and has worked so well for me so far :)”

Helpful Report

Posted 2 months ago

“Horrible On line customer service. I really feel they don’t have the customers best interest”

Helpful Report

Posted 2 months ago

“This was my daughters legs after getting in the bath with a bathbomb! It immediately started itching and she has been like this for 3 days! Even on Benadryl… now I have spent $300 on urgent care visits and will NEVER use lush products again! Not that natural after all.”

Helpful Report

Posted 2 months ago

“I was assisted by Louis in the Meadowhall branch of Lush. He was knowledgeable and helpful. After the first sales person was rude then walked away to chat to their colleague without offering any type of service I was very disappointed but Louis came to their rescue and has prevented a complaint. Thank you Louis!”

Helpful Report

Posted 3 months ago

“Ordered 6 items and only received 4. Very annoying especially after waiting a while for them to arrive. Don't waste your time and money on things they'll never give you.”

Helpful Report

Posted 3 months ago

“I spent nearly $300 on over 20 bath bombs that I was going to gift to patients, friends and family. Over 95% of the shipment arrived damaged. They’re refusing to pay in full for the return and make things right by offering a full refund.”

Helpful Report

Posted 3 months ago

“Purchases products before 1pm for same day delivery and paid for that to be done. Next day still nothing. I contacted today and they tell me tonight 7:20pm it will be delivered. I let them know that will be too late. I ordered before 1pm to get same day service. Yesterday they confirmed it would arrive then and it did not now they tell me today. They are trying to say I am lying an purchased at 2:30 2 days ago but I have email confirmation and website said it was before 1pm. In any case it did not arrive next day either. They really have crappy attitude for service.”

Helpful Report

Posted 3 months ago

“I bought let the good times roll a few months back and the scent payoff was amazing it lasted- received so many compliments and I never went nose blind. This was before it blew up on tik tok Repurchased a few weeks ago and I think the formula has changed the scent is no longer as lasting as it was and I no longer smell it on myself. I love it still but I just think it has weakened or changed somehow which has made me very sad. To the point that I may not repurchase, please fix it! I’m such a big fan and it just sucks that it’s not as how it was”

Helpful Report

Posted 3 months ago

“Iam a Big Big Biggggg Fan of Lush...Infact Iam obsessed with Lush..I have almost tried all there best sellers in skin care,hair care,bath & body and perfumes too. Iam amazed by there fragrance,texture and quality of product. Ever since I have got introduced to lush i have stopped using other brands and got switched to organic and vegan Lush care only. Every new product edition is superb and mind blowing.. I have plenty as my favorites, the top favs are rose jam,ro argan,sleepy,lady rose jasmine, Salty,Sultana,Avacodo co wash etc etc. My most favorite place is zahiya mall in UAE and I love to keep visiting and exploring there store bcuz of the warm welcome by the staff and there recommendations helps you to choose the best products basis your skin care. A Big thank you to Judy,Farida and Wardah am so happy with wow CM experience. Best Regards, Hajira”

Helpful Report

Posted 4 months ago

“There were items missing from my last online orders. 3 weeks after raising this with customer service, still no response. Never buying from them again.”

Helpful Report

Posted 4 months ago

“Took payment twice for an order - despite acknowledging my email they haven’t refunded me. Extremely poor customer service - totally has put me off being a customer”

Helpful Report

Posted 4 months ago

“Terrible service!! When you go in store you get pounced on by annoying high pitched people trying to sell stuff. When you email to complain about damaged packaging ruining your delivery you get no reply… it’s been three weeks, three emails (one of which said to try in store but when we did they say try online!) I will never buy from them again! So shoddy!!”

Helpful Report

Posted 4 months ago

LUSH Cosmetics is rated 2.4 based on 319 reviews