LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.49

2.5 Rating 348 Reviews

36 %

of reviewers recommend LUSH Cosmetics

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Metrics

2.5

Based on 348 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5

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LUSH Cosmetics 1 star review on 17th May 2025

Erica Gray Tilly And Jasmine

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yumna in Norwich Lush was wonderful, so helpful chatty and friendly. Thank you for the massage demonstration for using my new pregnancy bump bar and ensuring everything else I purchased was pregnancy safe! You went above and beyond! X”

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Posted 7 hours ago

“Lush has been my favorite shop since i moved here back in october, and i fell in love with all pf their products and the staff is very helpful and lovely. I recently went to buy Christmas gifts for my parents and came across this lovely girl named (Sarvantika/Shreya) and she was such a sweetheart helping me make a few gift sets. Will definitely come back again and ask for her again whenever i visit.”

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Posted 4 days ago

“I have been a loyal lush customer for years. I was really happy to have found cruelty free, homemade products brand. I recently discovered lush does not support Israel. As a Jewish person, reading about lush’s policies made me feel very unsafe and rejected. I will No longer be buying from lush anymore. I suggest they don’t attempt to alienate what could be a huge portion of their customers and profits.”

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Posted 2 weeks ago

“I received a LUSH bath bomb advent calendar as a gift. This thing is huge. It came in terrible condition. The box itself if flimsy cardboard. All the bath bombs and bubble bars are not wrapped and they bounce around each box they come in, chipping and breaking. Several of the doors were broken open with the product falling out when the calendar is opened. It was a mess. I contacted LUSH customer service and their solution is for me to mail the calendar back at my expense, from the US to Canada! This thing weighs over 25 lbs and their solution is for me to spend a fortune in international shipping to mail it back to them. This was 8 emails after I sent many pictures and proof of the problem. Nope, LUSH is on my naughty list from now on. And I won't be recommending it to anyone. Buyer beware!”

Helpful Report

Posted 1 month ago

“Friday I visited the Lush store in Westfield Montgomery mall. Laura was amazong. She was very knowledgeable, kind, and her customer service was beyond great. Though, I always receive great customer service whenever I visit Lush Laura was exceptionally awesome and I love the products.”

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Posted 1 month ago

“When I visited your Bristol store today a really friendly lady helped me and my daughter look around the store. She wasn't at all pushy but incredibly knowledgeable about the products and I was really pleased with the bath bombs, make up and stocking fillers that I brought. The shop smells so good. Thank you Claire for having the time for us, excellent customer service.”

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Posted 1 month ago

“Went to lush dubai mall yesterday for the first and can i just comment on the sales person raya on that branch she is so nice and patient regarding my questions, she explained nicely how all the other products work and how their products everything works perfectly on my skin issues, her conversational skills is top notch, she is just kind overall, and that made me want to come back to lush and buy more. Thank you raya i hope i hot your name right - dubai mall branch.”

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Posted 1 month ago

“I normally purchase in store where soap is wrapped in paper & other items put on bags. Di to bad health & not being able to get out placed an online order. I was horrified when this arrived as all items being tossed around in a box fill with some sort of white eco flo chips, not one thing was wrapped or put in a bag! How disgusting & unhygienic! You are using these things on your skin, in the bath etc God knows how clean these boxes and the white eco chips are!!! I’m all for reducing packaging but not where it compromises hygiene & safety. Will never purchase online again! Also this box has sat on my doorstep for over 24hrs as it was left as no one was home. It’s been out in the rain. Just disgusting was to deliver any cosmetics.”

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Posted 1 month ago

“Kayla was super professional and caring. Greet customer service.”

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Posted 2 months ago

“I ordered a variety of Christmas soaps from Lush Meadowhall whilst on the phone to Jack. He gave excellent customer service and more. Dorothy Ann Wragg”

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Posted 2 months ago

“Went into Liverpool Lush shop today!. Met the fantastic Dillon who showed me all the latest sticky dates products!. No pressure selling, just a lovely little chat before deciding on my purchases!. Perfect shop, fabulous displays. All in all a fab shopping experience. Would definitely recommend the Liverpool shop and its staff, will definitely be going again soon XX.”

Helpful Report

Posted 2 months ago

“It’s a very good shop, with lots of variety of scents. I love how you could see samples of how your product would work. And that you could wash your hands with a sample to test it out. Staff was extremely friendly and helpful. Only feedback would be that there needs to be more shops, especially in the Western Sydney Area.”

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Posted 2 months ago

“Lush Liverpool. Tyler absolutely made both my girls day! It was my youngest daughter's 6th birthday and they gave them a skincare masterclass, it was really fun and informative! We loved it! Thank you so much x”

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Posted 2 months ago

“Lynn in the Liverpool branch made My 5 yr old and her friend very happy, made a big deal of them and gave them a bath bomb demo in the sink letting them get involved thanks so much we will Be back”

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Posted 2 months ago

“Renee was fabulous and knowledgeable about all the products. She demoed the face mask and was very friendly.”

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Posted 3 months ago

“Spent $465 on my online order (only 5 items), and they can't even send a tiny free sample. Insanely overpriced products, and the reason I ordered online was because their in-store service is beyond arrogant.”

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Posted 3 months ago

“Horrible customer service. Website does not allow contact with customer service. Still waiting for my $50 body wash. Live and learn, NEVER again!”

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Posted 3 months ago

“loved it.”

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Posted 3 months ago

“Immediately after use I got a bad rash, is there something in this you aren't telling???”

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Posted 3 months ago

“I realize now that Lush products smell like 1939 antisemitism.”

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Posted 3 months ago

LUSH Cosmetics is rated 2.5 based on 348 reviews