LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.37

2.4 Rating 317 Reviews

33 %

of reviewers recommend LUSH Cosmetics

Company Reviews

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Metrics

2.4

Based on 317 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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LUSH Cosmetics 5 star review on 21st March 2025

Noor Lailah

LUSH Cosmetics 1 star review on 11th March 2025

Anonymous

LUSH Cosmetics 1 star review on 11th December 2024

Galina

LUSH Cosmetics 5 star review on 29th May 2024

Erica Gray Tilly And Jasmine

LUSH Cosmetics 5 star review on 15th April 2024

Ms.Moxy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to Lush Bournemouth Square for some skin advice. Very competent, polite, very helpful & friendly staff rescued me & happily answered my slightly unusual queries and offered samples to try. My thanks to Mike, Grace & Scarlet for their time and helpful tips.”

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Posted 1 year ago

“Amazing customer service and fun bath products!”

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Posted 1 year ago

“Nick was so helpful and he is an amazing person inside and out. He helped me find the perfect face and lip mask. Kit is amazing as well! She was so friendly and was able to tell me about the bring it back program for the empty pods. Thank you both!! Both of them are located at Fashion Valley Mall.”

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Posted 1 year ago

“I recently received the Lush Deep Sleep Magnesium Massage Bar as a gift. I loved it so much that I wanted to share with others as a gift. Purchased 3…. Unfortunately these will not be given as gifts. The oval tin my gift came in was not included with the 3 gifts I had purchased. What an incomplete package… $14.00 and just a plastic wrapping but yet needs to be stored in a tin between uses. I suppose I shouldn’t have assumed it would be included. I’m very disappointed and now rushing around to find 3 complete gifts to give to my loved ones.”

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Posted 1 year ago

“I am using Wasabi Shan shampoo now for two months. My hairdresser was asking what i was using. He said,that my hair has never been in such good condition. He colors my hair every month and even the color stayes much longer nice. Highly recommended!!! Lush 5 star!! ⭐️⭐️⭐️⭐️⭐️”

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Posted 1 year ago

“I'm 56 and just tried the Seanik shampoo bar for my curly thin hair..I LOVE IT...I air dry my hair and I've tried several poo's lately that dried it into a fuzzy mess...the bar smells awesome...beachy...make my hair sqeek and when it drys it feels lightweight and not coated with garbage....and the shine...my new favorite”

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Posted 1 year ago

“Nat at Pacific Fair was fantastic. Not too pushy, knowledgeable about the products, super friendly, and had a laugh with us. People like her keep you going back.”

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Posted 1 year ago

“My hair is thinner b/c I had cancer. While shopping at the Menlo Park Mall, I stopped in an attempt to get some products that may help thicken my hair and/or promote growth. I spoke with Michelle on 3/12 who recommended the Wasabi Kui Shampoo, Big Shampoo and Roots hair treatment. It's too soon to see any noticeable results - we'll see how it goes . . .”

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Posted 1 year ago

“I had such an amazing experience with a lovely lady named Nat at pacfair lush she was so well educated on all the product ingredients and incredibly welcoming highly recommend her!”

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Posted 1 year ago

“Had a lovely time at the Trafford store today with my friend, I had a hair consultation with Andrew, they helped me pick out a routine for my, honestly limp, hair and sensitive scalp, felt really listened to and looked after, and I plan on coming back to purchase full size products when I know if I like the samples they gave me, very pleased!”

LUSH Cosmetics 5 star review on 15th March 2024

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Posted 1 year ago

“Lovely experience today Liverpool.store Tyler was so friendly and helpful and nothing was to much trouble he helped me pick the right products for my friend all with a big smile Sarah was lovely on till and also manager Sophie such a lovely shop and can't wait to come back thanks Debbie Farley”

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Posted 1 year ago

“It was all about the 3 young women at the 59th street Columbus circle underground mall. I could smell the bath bombs from the open door, I was not going to walk in because it wasn't in my budget but it seemed welcoming enough to window shop/ aromatic experience without actually buying on this visit. Like I told the young and energetic and enthusiastic woman I only splurge on lush about twice a year, but she was friendly but not pushy so I decided to go with cheep cheep the bath bomb, and had her throw in a treat of a small piece of karma soap which im enjoying. The other young woman laughed at my how cheap cheap I am which made me smile. I plan on going to this location on my birthday in June. So the bath bomb chick was a bright pretty yellow which I loved but I expected way too much from the mentioned pop rocks in it, I would have really enjoyed more popping and crackling it was more of a consistent fizz, didn't feel like poprocks at all.”

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Posted 1 year ago

“It is deeply disappointing to see Lush openly disregard the immigration laws of the United States and display such disrespect towards our Law Enforcement (ICE) on their storefront. If Lush truly believes in their stance, they should demonstrate it by leaving their doors unlocked and permitting individuals to take products without payment. Their support for individuals who violate our laws and exploit taxpayer-funded services is a blatant display of disrespect.”

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Posted 1 year ago

“We bought a gift box for my daughter, who uses Lush products, Nicole in the Canterbury branch was extremely helpful, asked what our daughter was like, explaining what the various products were for etc, she showed us a few boxes, and we chose one which is beautifully packaged and perfect for her.”

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Posted 1 year ago

“Another awesome experience at LUSH in south hills village in Pittsburgh. Jules, EM and Elliot are wonderful. I said I could walk into their store in a bad mood and I would walk out in a good mood. They are just so helpful! I can’t say enough wonderful things about all of them! Will see you soon!”

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Posted 1 year ago

“Online Order #S4145577 Ordered 3 products Conditioner missing in box Shampoo open Customer service does not respond Do NOT BUY from this company”

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Posted 1 year ago

“In the lush store Manchester Trafford Centre The service was very warm welcoming, helpful and informative throughout I felt that the service throughout I was listed to and I could get everything I wanted and get amazing results”

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Posted 1 year ago

“My niece and I went to Lush in south hills village In Pittsburgh. We had the BEST experience. Elliot and Jules were the best. Elliot helped my niece out with answering her questions about the products. Helped her pick out products she was interested in. Jules was just as kind and informative about all the products. They definitely bring customers service back to were the customer feels special. We will be back for sure!!”

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Posted 1 year ago

“Overpriced and also support extreme political organisations. Don't shop here!”

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Posted 1 year ago

“Horrible Customer Service Received my super milk completely frozen and bottle had exploded from freezing. Customer service told me there was nothing they could do. Said I could ship it back at my cost after I already paid for shipping. Also kept saying it was still safe to use. Must have been part of their robotic script. Do not order if you have to get shipping as customer service will do nothing if your product is damaged, Worst customer service I’ve experienced and will never order again!”

Helpful Report

Posted 1 year ago

LUSH Cosmetics is rated 2.4 based on 317 reviews