LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.49

2.5 Rating 355 Reviews

36 %

of reviewers recommend LUSH Cosmetics

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Metrics

2.5

Based on 355 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5

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LUSH Cosmetics 5 star review on 13th January 2026

Erica Gray Tilly And Jasmine

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I genuinely love Lush and will always support them. Their values matter, and I appreciate that they stand with people and causes instead of staying silent. The deodorant I use from them The Greeench is hands down one of the best products I have ever used. I literally cannot use anything else anymore. It gently exfoliates, removes dead skin, and keeps my underarms feeling clean, smooth, and fresh for days. Actual days. My skin feels healthy, never irritated, and consistently clean in a way no other deodorant has managed. You can tell Lush products are made with intention and care. The quality speaks for itself, and so does the integrity behind the brand. Highly recommend Lush for both their products and their principles.”

Helpful Report

Posted 2 days ago

“Season greetings, We visited the Trafford Centre store today, crazy yes, I know the Saturday before Christmas but last-minute bits and all. On entering the store, a lovely assistant called Whitney was at the sink making bubbles entertaining all the small children that unwittingly had been dragged out in the Christmas crush! My little four year old daughter Ada was completely mesmerised by Whitney's incredible bubble abilities (to be fair they were awesome 🙌🏼) personally I saved tons of money as she was more interested in the lovely Whitney than all her favourite bath bombs, just wanting to go watch 'bubble lady' with the magic hands. What an absolute legend and a creative credit Whitney is to TC Lush, her passion, talent and patience with young children in the incredible busy store was beautiful to watch, even for those not buying just passing by, just watching happy children laugh and catch bubbles in their pure innocence was incredible to see and for someone who simply just had time is a rarity in today's world (as we know, once you start something with kiddos you can't just stop) Thank you Lush TC who were all amazing as always but most importantly thanks to the beautiful soul Whitney for making a four year little girl's day memorable (more so than her visit to Santa) much love & Merry Christmas ♥️ Sam Rothwell x Sent from Outlook for iOS”

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Posted 3 weeks ago

“Yumna in Norwich Lush was wonderful, so helpful chatty and friendly. Thank you for the massage demonstration for using my new pregnancy bump bar and ensuring everything else I purchased was pregnancy safe! You went above and beyond! X”

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Posted 1 month ago

“Lush has been my favorite shop since i moved here back in october, and i fell in love with all pf their products and the staff is very helpful and lovely. I recently went to buy Christmas gifts for my parents and came across this lovely girl named (Sarvantika/Shreya) and she was such a sweetheart helping me make a few gift sets. Will definitely come back again and ask for her again whenever i visit.”

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Posted 1 month ago

“Friday I visited the Lush store in Westfield Montgomery mall. Laura was amazong. She was very knowledgeable, kind, and her customer service was beyond great. Though, I always receive great customer service whenever I visit Lush Laura was exceptionally awesome and I love the products.”

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Posted 2 months ago

“When I visited your Bristol store today a really friendly lady helped me and my daughter look around the store. She wasn't at all pushy but incredibly knowledgeable about the products and I was really pleased with the bath bombs, make up and stocking fillers that I brought. The shop smells so good. Thank you Claire for having the time for us, excellent customer service.”

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Posted 2 months ago

“Went to lush dubai mall yesterday for the first and can i just comment on the sales person raya on that branch she is so nice and patient regarding my questions, she explained nicely how all the other products work and how their products everything works perfectly on my skin issues, her conversational skills is top notch, she is just kind overall, and that made me want to come back to lush and buy more. Thank you raya i hope i hot your name right - dubai mall branch.”

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Posted 2 months ago

“Kayla was super professional and caring. Greet customer service.”

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Posted 3 months ago

“I ordered a variety of Christmas soaps from Lush Meadowhall whilst on the phone to Jack. He gave excellent customer service and more. Dorothy Ann Wragg”

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Posted 3 months ago

“Went into Liverpool Lush shop today!. Met the fantastic Dillon who showed me all the latest sticky dates products!. No pressure selling, just a lovely little chat before deciding on my purchases!. Perfect shop, fabulous displays. All in all a fab shopping experience. Would definitely recommend the Liverpool shop and its staff, will definitely be going again soon XX.”

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Posted 3 months ago

“Lush Liverpool. Tyler absolutely made both my girls day! It was my youngest daughter's 6th birthday and they gave them a skincare masterclass, it was really fun and informative! We loved it! Thank you so much x”

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Posted 3 months ago

“Lynn in the Liverpool branch made My 5 yr old and her friend very happy, made a big deal of them and gave them a bath bomb demo in the sink letting them get involved thanks so much we will Be back”

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Posted 3 months ago

“Renee was fabulous and knowledgeable about all the products. She demoed the face mask and was very friendly.”

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Posted 4 months ago

“loved it.”

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Posted 4 months ago

“Great company”

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Posted 4 months ago

“Great stuff I can’t live with this shop I love all products from there .😘😘”

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Posted 4 months ago

“The staff at the Oshawa Ontario store wete so helpful! Offered me a tutorial of the Dream Cream for my eczema ridden hands! Helped me navigate my purchase and were very kind when i asked for a sample. I tend to feel bad asking, but they didnt make me feel uncomfortable at all. I always have a positive experience when i go there!”

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Posted 4 months ago

“I visited the Etobicoke Sherway Gardens location and the customer service was out of this world! I’m hoping I’m spelling her name correctly but Chloe, she has red hair and said she recently started working there, was absolutely amazing. She had such a positive attitude, amazing vibe, and made an effort to not only sell products but bond with customers as well! She has made my shopping experience 100x better. One of the nicest people I have ever met. I don’t know how else to say it other than she was absolutely amazing!”

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Posted 6 months ago

“I have been buying lush products since my oncologist referred me in 2011. I was being treated for breast cancer and my skin was breaking out! I tried lush but wasn’t feeling. I was miserable! Anyway I decided to give it another try in 2015 and let me tell you!!! I don’t know what I love the most.. the products or the employees! LUSH HAS MY WHOLE HEART!! North Park Mall in Dallas, Tx. location : Arlencia, Toni, Madz and Manager Ashley are the best to ever do it!! These guys are so down to earth, hospitable, caring and very knowledgeable about every freaking product in the store! I literally love them! I need to be a spokesperson for Lush! They actually care about their customers and wellbeing. Lush hires the bestest folks!”

Helpful Report

Posted 6 months ago

“I went to the Streets of Southpoint store to just browse. Chrissy assisted me and gave great ideas on products that I wouldn’t have thought about. For example, I’m not big on taking baths; I normally like showers so I don’t normally pay attention to the bath bombs section. Chrissy gave the idea of using them as an air freshener in the car and also stated that using the bombs in the muslin can hang from your mirror or other objects in the car. I left the store without a purchase but came back to purchase a couple of bath bombs on my way out because I liked the recommendation on using it in a way I hadn’t considered. Chrissy was pleasant and knowledgeable, as always when I come into the store. I appreciate her willingness to assist but allow a person to breathe and shop without being overbearing. Great job and customer service Chrissy.”

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Posted 6 months ago

LUSH Cosmetics is rated 2.5 based on 355 reviews