LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.48

2.5 Rating 345 Reviews

36 %

of reviewers recommend LUSH Cosmetics

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Metrics

2.5

Based on 345 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5

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LUSH Cosmetics 1 star review on 17th May 2025

Erica Gray Tilly And Jasmine

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friday I visited the Lush store in Westfield Montgomery mall. Laura was amazong. She was very knowledgeable, kind, and her customer service was beyond great. Though, I always receive great customer service whenever I visit Lush Laura was exceptionally awesome and I love the products.”

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Posted 1 week ago

“When I visited your Bristol store today a really friendly lady helped me and my daughter look around the store. She wasn't at all pushy but incredibly knowledgeable about the products and I was really pleased with the bath bombs, make up and stocking fillers that I brought. The shop smells so good. Thank you Claire for having the time for us, excellent customer service.”

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Posted 2 weeks ago

“Went to lush dubai mall yesterday for the first and can i just comment on the sales person raya on that branch she is so nice and patient regarding my questions, she explained nicely how all the other products work and how their products everything works perfectly on my skin issues, her conversational skills is top notch, she is just kind overall, and that made me want to come back to lush and buy more. Thank you raya i hope i hot your name right - dubai mall branch.”

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Posted 2 weeks ago

“Kayla was super professional and caring. Greet customer service.”

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Posted 1 month ago

“I ordered a variety of Christmas soaps from Lush Meadowhall whilst on the phone to Jack. He gave excellent customer service and more. Dorothy Ann Wragg”

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Posted 1 month ago

“Went into Liverpool Lush shop today!. Met the fantastic Dillon who showed me all the latest sticky dates products!. No pressure selling, just a lovely little chat before deciding on my purchases!. Perfect shop, fabulous displays. All in all a fab shopping experience. Would definitely recommend the Liverpool shop and its staff, will definitely be going again soon XX.”

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Posted 1 month ago

“Lush Liverpool. Tyler absolutely made both my girls day! It was my youngest daughter's 6th birthday and they gave them a skincare masterclass, it was really fun and informative! We loved it! Thank you so much x”

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Posted 1 month ago

“Lynn in the Liverpool branch made My 5 yr old and her friend very happy, made a big deal of them and gave them a bath bomb demo in the sink letting them get involved thanks so much we will Be back”

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Posted 1 month ago

“Renee was fabulous and knowledgeable about all the products. She demoed the face mask and was very friendly.”

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Posted 2 months ago

“loved it.”

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Posted 2 months ago

“Great company”

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Posted 2 months ago

“Great stuff I can’t live with this shop I love all products from there .😘😘”

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Posted 2 months ago

“The staff at the Oshawa Ontario store wete so helpful! Offered me a tutorial of the Dream Cream for my eczema ridden hands! Helped me navigate my purchase and were very kind when i asked for a sample. I tend to feel bad asking, but they didnt make me feel uncomfortable at all. I always have a positive experience when i go there!”

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Posted 2 months ago

“I visited the Etobicoke Sherway Gardens location and the customer service was out of this world! I’m hoping I’m spelling her name correctly but Chloe, she has red hair and said she recently started working there, was absolutely amazing. She had such a positive attitude, amazing vibe, and made an effort to not only sell products but bond with customers as well! She has made my shopping experience 100x better. One of the nicest people I have ever met. I don’t know how else to say it other than she was absolutely amazing!”

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Posted 4 months ago

“I have been buying lush products since my oncologist referred me in 2011. I was being treated for breast cancer and my skin was breaking out! I tried lush but wasn’t feeling. I was miserable! Anyway I decided to give it another try in 2015 and let me tell you!!! I don’t know what I love the most.. the products or the employees! LUSH HAS MY WHOLE HEART!! North Park Mall in Dallas, Tx. location : Arlencia, Toni, Madz and Manager Ashley are the best to ever do it!! These guys are so down to earth, hospitable, caring and very knowledgeable about every freaking product in the store! I literally love them! I need to be a spokesperson for Lush! They actually care about their customers and wellbeing. Lush hires the bestest folks!”

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Posted 4 months ago

“I went to the Streets of Southpoint store to just browse. Chrissy assisted me and gave great ideas on products that I wouldn’t have thought about. For example, I’m not big on taking baths; I normally like showers so I don’t normally pay attention to the bath bombs section. Chrissy gave the idea of using them as an air freshener in the car and also stated that using the bombs in the muslin can hang from your mirror or other objects in the car. I left the store without a purchase but came back to purchase a couple of bath bombs on my way out because I liked the recommendation on using it in a way I hadn’t considered. Chrissy was pleasant and knowledgeable, as always when I come into the store. I appreciate her willingness to assist but allow a person to breathe and shop without being overbearing. Great job and customer service Chrissy.”

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Posted 4 months ago

“Enjoyed a fabulous experience in lush store Portsmouth today. The incredible staff were genuinely kind and helpful with my young granddaughter who has sensory issues and finds being in the shop difficult. The staff in the shop took time to show my grand daughter different products and listen to her when she was telling them about the different products that she uses and showed a real warmth and kindness . A True delight to shop in. Will definitely be returning and as always the products are amazing.”

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Posted 4 months ago

“The Meadowhall store Sheffield has lovely helpful staff who go above and beyond 'the job'. Shout out to Caroline Jean today for her extra help. Great products as always.”

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Posted 5 months ago

“I went to Lush in Topanga mall. Myiah was who helped me. It was my first time in the store and she showed me around and explained the different products. She was amazing and spent time with me and listened to what I liked and didn't like. I would highly recommend her. I went home with the peppermint foot lotion, magic crystals body scrub, a massage bar, and super milk conditioning for my hair. I have been very impressed with the products. Thank you so much Myiah!”

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Posted 6 months ago

“Jane from the Braehead Store came to our staff wellbeing day today, to deliver a skincare workshop. We are a team of nurses and admin, and it was such good fun, with lots of freebies to take away. The homemade face mask was gorgeous, looking forward to trying it out. I would definitely recommend Jane, to do any of the Lush workshops for any groups, parties etc, most enjoyable experience.”

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Posted 6 months ago

LUSH Cosmetics is rated 2.5 based on 345 reviews