LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.37

2.4 Rating 318 Reviews

33 %

of reviewers recommend LUSH Cosmetics

Company Reviews

Questions

Metrics

2.4

Based on 318 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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LUSH Cosmetics 1 star review on 17th May 2025

Erica Gray Tilly And Jasmine

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Marion in the Hobart Tasmania store was incredibly helpful and passionate about Lush products. She was knowledgeable and went the extra distance to help us find new hair care products. We were so impressed we will be back again to buy more. Thanks Marion.”

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Posted 8 months ago

“Liz was extremely helpful at the Stoneridge mall in Pleasanton location. We are definitely going back because she made our experience a great one.”

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Posted 9 months ago

“I went to the Scarborough location and was helped by a great customer service lady named Brianna. My daughter had a great experience and we'll be back again. Thank you for a great customer service experience.”

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Posted 10 months ago

“So I popped in to lush in bournemouth. Staff were very helpful. Grace offer my daughter a free facial. My daughter absolutely loved it and Grace was amazing with her. Thank you and amazing Products”

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Posted 11 months ago

“Me and my girls have a lovely visit we are joined our time in there with Sharvaree my girl's got Pampers and their loved every moment of it even another staff was pampering my arm and the smells are amazing in their hallways we have got free samples of face creams and for teeth I really enjoyed it because I see my girls smiling every second they were there and getting pampered also myself we are so many questions and they gave us the answers lovely staff and gave me so many ideas for my friends birthday and Christmas thank you so much for lovely hour and a half in there 😘😘😘 🧼🫧”

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Posted 11 months ago

“i don't remember his name but i was helped by a boy at the boston (back bay specifically) lush today who was so kind and gave me a free bath bomb that matched the items that i was buying!!! props to them, it really made me smile (also, really excellent bath bomb 😌)”

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Posted 11 months ago

“Lush northland: I was served by Caitlin she was exceptionably helpful and patient in giving me information and recommendations to me. I really appreciated this especially since I had no idea what I wanted. Thank you for the excellent service”

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Posted 11 months ago

“I went to Lush Bournemouth Square for some skin advice. Very competent, polite, very helpful & friendly staff rescued me & happily answered my slightly unusual queries and offered samples to try. My thanks to Mike, Grace & Scarlet for their time and helpful tips.”

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Posted 1 year ago

“Amazing customer service and fun bath products!”

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Posted 1 year ago

“Nick was so helpful and he is an amazing person inside and out. He helped me find the perfect face and lip mask. Kit is amazing as well! She was so friendly and was able to tell me about the bring it back program for the empty pods. Thank you both!! Both of them are located at Fashion Valley Mall.”

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Posted 1 year ago

“I am using Wasabi Shan shampoo now for two months. My hairdresser was asking what i was using. He said,that my hair has never been in such good condition. He colors my hair every month and even the color stayes much longer nice. Highly recommended!!! Lush 5 star!! ⭐️⭐️⭐️⭐️⭐️”

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Posted 1 year ago

“I'm 56 and just tried the Seanik shampoo bar for my curly thin hair..I LOVE IT...I air dry my hair and I've tried several poo's lately that dried it into a fuzzy mess...the bar smells awesome...beachy...make my hair sqeek and when it drys it feels lightweight and not coated with garbage....and the shine...my new favorite”

LUSH Cosmetics 5 star review on 15th April 2024

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Posted 1 year ago

“My hair is thinner b/c I had cancer. While shopping at the Menlo Park Mall, I stopped in an attempt to get some products that may help thicken my hair and/or promote growth. I spoke with Michelle on 3/12 who recommended the Wasabi Kui Shampoo, Big Shampoo and Roots hair treatment. It's too soon to see any noticeable results - we'll see how it goes . . .”

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Posted 1 year ago

“I had such an amazing experience with a lovely lady named Nat at pacfair lush she was so well educated on all the product ingredients and incredibly welcoming highly recommend her!”

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Posted 1 year ago

“Had a lovely time at the Trafford store today with my friend, I had a hair consultation with Andrew, they helped me pick out a routine for my, honestly limp, hair and sensitive scalp, felt really listened to and looked after, and I plan on coming back to purchase full size products when I know if I like the samples they gave me, very pleased!”

LUSH Cosmetics 5 star review on 15th March 2024

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Posted 1 year ago

“Lovely experience today Liverpool.store Tyler was so friendly and helpful and nothing was to much trouble he helped me pick the right products for my friend all with a big smile Sarah was lovely on till and also manager Sophie such a lovely shop and can't wait to come back thanks Debbie Farley”

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Posted 1 year ago

“We bought a gift box for my daughter, who uses Lush products, Nicole in the Canterbury branch was extremely helpful, asked what our daughter was like, explaining what the various products were for etc, she showed us a few boxes, and we chose one which is beautifully packaged and perfect for her.”

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Posted 1 year ago

“Another awesome experience at LUSH in south hills village in Pittsburgh. Jules, EM and Elliot are wonderful. I said I could walk into their store in a bad mood and I would walk out in a good mood. They are just so helpful! I can’t say enough wonderful things about all of them! Will see you soon!”

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Posted 1 year ago

“In the lush store Manchester Trafford Centre The service was very warm welcoming, helpful and informative throughout I felt that the service throughout I was listed to and I could get everything I wanted and get amazing results”

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Posted 1 year ago

“My niece and I went to Lush in south hills village In Pittsburgh. We had the BEST experience. Elliot and Jules were the best. Elliot helped my niece out with answering her questions about the products. Helped her pick out products she was interested in. Jules was just as kind and informative about all the products. They definitely bring customers service back to were the customer feels special. We will be back for sure!!”

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Posted 1 year ago

LUSH Cosmetics is rated 2.4 based on 318 reviews