LUSH Cosmetics Reviews

2.2 Rating 248 Reviews
28 %
of reviewers recommend LUSH Cosmetics
2.2
Based on 248 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 52%
Accurate And Undamaged Orders
Greater than 51%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
2.2 out of 5

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LUSH Cosmetics 5 star review on 15th March 2024
Laura Wigglesworth
LUSH Cosmetics 1 star review on 29th October 2023
Anonymous
LUSH Cosmetics 1 star review on 11th October 2023
Anonymous
LUSH Cosmetics 1 star review on 11th October 2023
Anonymous
LUSH Cosmetics 1 star review on 11th October 2023
Dorin Saban
LUSH Cosmetics 1 star review on 11th October 2023
Dorin Saban
LUSH Cosmetics 1 star review on 11th October 2023
Anonymous
24
Anonymous
Anonymous  // 01/01/2019
It is deeply disappointing to see Lush openly disregard the immigration laws of the United States and display such disrespect towards our Law Enforcement (ICE) on their storefront. If Lush truly believes in their stance, they should demonstrate it by leaving their doors unlocked and permitting individuals to take products without payment. Their support for individuals who violate our laws and exploit taxpayer-funded services is a blatant display of disrespect.
Helpful Report
Posted 1 month ago
Online Order #S4145577 Ordered 3 products Conditioner missing in box Shampoo open Customer service does not respond Do NOT BUY from this company
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Posted 1 month ago
Overpriced and also support extreme political organisations. Don't shop here!
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Posted 1 month ago
Horrible Customer Service Received my super milk completely frozen and bottle had exploded from freezing. Customer service told me there was nothing they could do. Said I could ship it back at my cost after I already paid for shipping. Also kept saying it was still safe to use. Must have been part of their robotic script. Do not order if you have to get shipping as customer service will do nothing if your product is damaged, Worst customer service I’ve experienced and will never order again!
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Posted 2 months ago
Lush has single-handedly ruined my Christmas! I bought my sister three bath bombs from lush for Christmas and was very excited to give them to her. They were supposed to arrive a week before Christmas but never arrived. I called Fedex and they said they arrived to them damaged days ago and they couldn’t be sent to me. Lush didn’t reach out to me and inform me of any damages or delays in shipping and now my sister will be without a Christmas gift. They are shipping them to her house and they will arrive a few DAYS after Christmas since for some weird reason they don’t have next next-day or a two-day shipping option. So my sister will now fly here to open a box with pictures of bath bombs. Lush offered no compensation for their poor product shipment methods. I would like some fort of compensation for the headache and the fact that I only bought these as a gift that I can no longer give and experience my sister opening
Helpful Report
Posted 3 months ago
Was ordering online with a gift card. Put in number which was accepted. Still had a small balance and put in debit info. The site was being incredibly slow and timed out. So went through the process again and when I put my gift card info back in then I had a zero balance even though my order was never processed. I contacted lush customer service by phone spoke to a Chris that obviously could care less about his job and basically told me I was lying and tough. I will never again give Lush my business. Beyond terrible customer service. After reading an online thread I found apparently this seems to be a common trend for Lush to steal people's gift card money so doubtful this was a coincidence. Regardless the unprofessional way I was spoken to speaks volumes anyway.
Helpful Report
Posted 3 months ago
Paid by PayPal, got the receipt never received confirmation from lush. And it wasn’t showing up in my lush orders. 7days later 17emails, ignored on live chat. Tried calling number to get we are busy try email or live chat, then line goes dead. Put in PayPal dispute get a response from lush. of sorry you have been charged twice. Never said I was. lol. Said they Weill communicate through email. Yeah I still haven’t had a response.
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Posted 3 months ago
Terrible! Evri, damaged my parcel and stated that I needed to contact Lush for a replacement. I called on their customer service line initially and was waiting over 20 mins before then being told they were too busy to take my call and cut me off. To cut a long story short I've called several times now, used their live chat numerous times and emailed 3 times through to their customer support and several days later I am still not being helped. How can they treat their customers like this, this is terrible!!
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Posted 3 months ago
Untrustworthy company poor quality products
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Posted 4 months ago
Ripped off!!! Ordered a £68 gift set and send £27 one instead. Customer service is non existent.Tried phone , web chat and email without any response. Contacted PayPal to get my money back
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Posted 4 months ago
Bad service
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Posted 4 months ago
Other than expensive bad products and bad shipping, This store is bringing back the holocaust. Nazis.
LUSH Cosmetics 1 star review on 29th October 2023
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Posted 4 months ago
I found a small stone insuide my lipbalm. abseloutly gross do not recommend
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Posted 5 months ago
Over priced junk.
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Posted 5 months ago
I ordered from their about a month and a half ago and the order only came today. Their bath bombs were completly crushed and broken. Also bought their "Lush Cosmetics Karma Kream" and the bottle was broken and everything spilled out.... When I went to the shop they refused to exchange it.
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Posted 5 months ago
Bad store. Do not go to this store
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Posted 5 months ago
Bought from the online store 3 times in the past, two times some shower gel bottles leaked. I sent them pictures and they told me to go to a store if I wanted an exchange. Why would I spend time driving when it's not my fault? I suggested I can mail it back for an exchange. It's a gift for a friend I will bring with me on a road trip so now I don't think it's going to be on time. I don't want to shop here again because it's just too much trouble and customer service is always unhelpful.
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Posted 5 months ago
I order a few their bath bombs and it came a month and a half later. also the bath bombs were broken. do not recomment ordering from there.
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Posted 5 months ago
I have been to their shops around the world and in every shop I got such terrible customer service.
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Posted 5 months ago
Worst quality out there. I provided newly bought samples of several items to researchers in our lab and the tests showed clearly they there all contaminated! It’s disgusting! That’s why their leaving such harsh cold sores with their lip products, and their bath bins leaving people with the worst rashes of their lives. Beware!!!
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Posted 5 months ago
LUSH Cosmetics is rated 2.2 based on 248 reviews