LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.40

2.4 Rating 325 Reviews

34 %

of reviewers recommend LUSH Cosmetics

Company Reviews

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Metrics

2.4

Based on 325 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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LUSH Cosmetics 1 star review on 17th May 2025

Erica Gray Tilly And Jasmine

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid by PayPal, got the receipt never received confirmation from lush. And it wasn’t showing up in my lush orders. 7days later 17emails, ignored on live chat. Tried calling number to get we are busy try email or live chat, then line goes dead. Put in PayPal dispute get a response from lush. of sorry you have been charged twice. Never said I was. lol. Said they Weill communicate through email. Yeah I still haven’t had a response.”

Helpful Report

Posted 1 year ago

“Terrible! Evri, damaged my parcel and stated that I needed to contact Lush for a replacement. I called on their customer service line initially and was waiting over 20 mins before then being told they were too busy to take my call and cut me off. To cut a long story short I've called several times now, used their live chat numerous times and emailed 3 times through to their customer support and several days later I am still not being helped. How can they treat their customers like this, this is terrible!!”

Helpful Report

Posted 1 year ago

“Untrustworthy company poor quality products”

Helpful Report

Posted 1 year ago

“Ripped off!!! Ordered a £68 gift set and send £27 one instead. Customer service is non existent.Tried phone , web chat and email without any response. Contacted PayPal to get my money back”

Helpful Report

Posted 1 year ago

“Bad service”

Helpful Report

Posted 1 year ago

“Other than expensive bad products and bad shipping, This store is bringing back the holocaust. Nazis.”

LUSH Cosmetics 1 star review on 29th October 2023

Helpful Report

Posted 1 year ago

“I found a small stone insuide my lipbalm. abseloutly gross do not recommend”

Helpful Report

Posted 1 year ago

“Over priced junk.”

Helpful Report

Posted 1 year ago

“I ordered from their about a month and a half ago and the order only came today. Their bath bombs were completly crushed and broken. Also bought their "Lush Cosmetics Karma Kream" and the bottle was broken and everything spilled out.... When I went to the shop they refused to exchange it.”

Helpful Report

Posted 1 year ago

“Bad store. Do not go to this store”

Helpful Report

Posted 1 year ago

“Bought from the online store 3 times in the past, two times some shower gel bottles leaked. I sent them pictures and they told me to go to a store if I wanted an exchange. Why would I spend time driving when it's not my fault? I suggested I can mail it back for an exchange. It's a gift for a friend I will bring with me on a road trip so now I don't think it's going to be on time. I don't want to shop here again because it's just too much trouble and customer service is always unhelpful.”

Helpful Report

Posted 1 year ago

“I order a few their bath bombs and it came a month and a half later. also the bath bombs were broken. do not recomment ordering from there.”

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Posted 1 year ago

“I have been to their shops around the world and in every shop I got such terrible customer service.”

Helpful Report

Posted 1 year ago

“Worst quality out there. I provided newly bought samples of several items to researchers in our lab and the tests showed clearly they there all contaminated! It’s disgusting! That’s why their leaving such harsh cold sores with their lip products, and their bath bins leaving people with the worst rashes of their lives. Beware!!!”

Helpful Report

Posted 1 year ago

“Chip prodacts”

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Posted 1 year ago

“Bad products for extreemly high price”

Helpful Report

Posted 1 year ago

“many Lush products are chock-full of chemicals that are so bad for ur skin. makes ur skin worse and not better I bought one of their lip bakms and it made my lips soooo dry and numb”

Helpful Report

Posted 1 year ago

“The worst products I ever used .”

Helpful Report

Posted 1 year ago

“Their lotion gave me a horrible rash! I had to go see a doctor!”

Helpful Report

Posted 1 year ago

“They support Arab terror against Israel!”

Helpful Report

Posted 1 year ago

LUSH Cosmetics is rated 2.4 based on 325 reviews