LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.42

2.4 Rating 332 Reviews

34 %

of reviewers recommend LUSH Cosmetics

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Metrics

2.4

Based on 332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5

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LUSH Cosmetics 1 star review on 17th May 2025

Erica Gray Tilly And Jasmine

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Similar to many on here - placed a large order on 27/12/24 but not heard anything since, other than confirmation that they received the order. No phones working and the only way to contact is by email. When you do email, you get a response generated by an AI bot. No “real” person. No information provided as to when the order might be received, never mind dispatched. Very disappointing. I’m just glad that I paid using PayPal so at least I should get my money back.”

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Posted 7 months ago

“Absolute joke of a company , made a large order on Boxing Day and nothing received . They don’t respond to emails , the bot is useless and can’t get through on the phone”

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Posted 7 months ago

“Honestly, Lush has just become awful for customer service. I have emailed so many times and phoned to get help with an issue and it's been shocking to have no response.”

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Posted 8 months ago

“Terrible customer service”

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Posted 8 months ago

“When placing an order through the Lush app for the boxing day sales, multiple orders went through, they took my money.. 3 days go by with me chasing for my order confirmation, for them to refund my money and to be told it is 'beyond their control' for any errors with online orders.”

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Posted 8 months ago

“Very expensive. Never go on sale.”

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Posted 8 months ago

“The management and employees promote antisemitism. If someone supports Jews or Israel they might be kicked out of the store. Don’t suggest anyone to buy from them!”

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Posted 8 months ago

“The Lush employees saw this group walking by holding Israeli flags and immediately ran out of the store to yell and scream at them. They were disgusting.”

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Posted 8 months ago

“The Employees Stand With People And other bodies that are Racist and are full of Hate I will never buy your product again and I will tell everyone I know. This company is not what us Americans stand for.”

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Posted 8 months ago

“They suck and are quite possibly the worst company ever.”

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Posted 9 months ago

“I am so disappointed with your customer service. I was a loyal customer of Lush in Raleigh NC. I moved to Margaritaville in Daytona Beach and a few of my friends and I would order online from Lush. I received my order of 3 Peach Massage bars today. They arrived completely melted and made a huge mess on my Lanai where they were delivered. Why would you even offer online ordering without making necessary measures so that your product does not arrive melted! Trust me I will never purchase anything online or in a store ever again! The closest store to me is over an hour away. I am going back to NC in September and was going to purchase some items for me and my friends but would never spend a cent with Lush ever again! I was told I would be refunded but now have a huge mess on my Lanai as the box was leaking! Great Job!!!”

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Posted 1 year ago

“Really disappointed in how expensive Lush has gotten. Love the American Cream hair conditioner but the 16oz bottle is up to $44. I guess it’s one luxury I can do without!”

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Posted 1 year ago

“Honestly i was so excited when i went to try lush for the first time, and it was a huge disappointment!!! Extremly overhyped and overpriced in my opinion.”

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Posted 1 year ago

“Made an order for my daughters birthday present on 30th june, said 2-4 working days, ofcourse it wasn't when I enquired about the tracking on the 3rd day I got a reply on the 4th working day, they said sorry delivery is 5-7 working days. I made a complaint saying I would like my delivery refunded at least as my daughter wouldn't get part of her birthday present and the delivery time says different, I sent a screen shot. I got a reply saying "sorry its taken afew days to reply we are really busy, in the small print it does say in sale time delivery will be longer" they refused to refund my delivery and said hope your daughter has a good birthday! The arrogance of the customer services advisor to say can't refund your delivery you won't get her present in time but happy birthday from us!!!! I'm disgusted and will never shop with them again!!! I can't believe they make all this fuss about we care about the environment and the products and entice you in the shops but they don't care at all about the customers experience when your not face to face. I spent hundreds of pounds in their stores and the 1 small delivery I get the worst experience ever! By the way customer services on the phone cuts off automatically after a 10 minute hold time!”

Helpful Report

Posted 1 year ago

“I was never a lush shopper in the past but with inflation I thought I'd get some of their shampoos & conditioners which I thought were cheaper than some high end ones found at Sephora. I was shocked at how small the bottles were! Not only that but the smell was gross and I noticed how much hair fall out I had every time I washed my hair with Lush hair stuff. At first I thought maybe I was stressed but it was chunks of hair. I went to Walmart and got some herbal essence Moroccan shampoo & conditioner and almost ZERO fall out! Not only did the cheap drugstore stuff not give me hair fall out it smelled way better, my hair was shinier, softer and I could detangle better! I also notice the lush conditioner have ZERO slip and took me forever to detangle. I can't believe how horrible their hair products are but that a cheap drugstore product was 100 times better. I will never buy a product again and if they are supporting palestine then they are even worse than their crappy products.”

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Posted 1 year ago

“Smells if racism, violence, abusive style climate fascism.....”

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Posted 1 year ago

“Be careful the offert is just a trick to subscription and they still send you cream that is dangerous for your skin, and also if they said that you subscription is cancelled you still pay for it avoid it all cost”

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Posted 1 year ago

“It is deeply disappointing to see Lush openly disregard the immigration laws of the United States and display such disrespect towards our Law Enforcement (ICE) on their storefront. If Lush truly believes in their stance, they should demonstrate it by leaving their doors unlocked and permitting individuals to take products without payment. Their support for individuals who violate our laws and exploit taxpayer-funded services is a blatant display of disrespect.”

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Posted 1 year ago

“Online Order #S4145577 Ordered 3 products Conditioner missing in box Shampoo open Customer service does not respond Do NOT BUY from this company”

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Posted 1 year ago

“Overpriced and also support extreme political organisations. Don't shop here!”

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Posted 1 year ago

LUSH Cosmetics is rated 2.4 based on 332 reviews