LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.49

2.5 Rating 358 Reviews

36 %

of reviewers recommend LUSH Cosmetics

Company Reviews

Questions

Metrics

2.5

Based on 358 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5

Visit Website

Write Your review

Tell us how LUSH Cosmetics made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

LUSH Cosmetics 1 star review on 17th May 2025

Erica Gray Tilly And Jasmine

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took payment twice for an order - despite acknowledging my email they haven’t refunded me. Extremely poor customer service - totally has put me off being a customer”

Helpful Report

Posted 1 year ago

“Terrible service!! When you go in store you get pounced on by annoying high pitched people trying to sell stuff. When you email to complain about damaged packaging ruining your delivery you get no reply… it’s been three weeks, three emails (one of which said to try in store but when we did they say try online!) I will never buy from them again! So shoddy!!”

Helpful Report

Posted 1 year ago

“Complete disappointment. I waited all year for the Snow Fairy range. In December, I managed to order 500ml and 275ml, which was already very difficult to do. There were no proper links or clear information about the order. Two weeks later, I had to contact them myself, only to receive a reply saying, “Don’t worry, we are overloaded, your order will arrive soon!” Finally, after all the waiting, the order arrived – but only the 275ml! Why? Tell me, why? No notifications, no explanations. The refund for the missing item hasn’t been processed yet, but the most important thing is that you completely ruined my expectations. I wouldn’t have paid for delivery just for one mini product. The lack of service is disgraceful – a real shame for the company. I will definitely never order from you again.”

Helpful Report

Posted 1 year ago

“One lush face slimming LED massager. This device does not charge, I have complained and received no response from the company. I would never order anything from this company in the future. The device itself is poorly constructed. Save your money do not purchase this device.”

Helpful Report

Posted 1 year ago

“Placed an order on 27/12 during the sale and after chasing have been told on 15/01 that I’m being refunded as the courier ‘returned the package to them’. I received no tracking details and there was no courier card in my door saying anything about a failed delivery - just sounds like they’re lying as they couldn’t fulfil the order.”

Helpful Report

Posted 1 year ago

“I put order on 12/26 but still now don't get the package”

Helpful Report

Posted 1 year ago

“There is no customer service. They put a product on their online boxing day sale at 50% off, but claimed in the fine print it was only discounted in stores not online-- makes no sense why it was online under the sale. Took 3 days to finally get customer service on the phone and spoke to a supervisor named Daniel that only made excuses for all the problems. Was absolutely no help. He also was supposed to call me back at a certain time and called an hour later. On the phone prompt it states to text for a faster response, well 4 days later and 3 texts I still have no response. This company used to be wonderful, but it has gone down to the point where the customer doesn't matter. I will not purchase anything from them again, there are too many other wonderful companies that take care of their customers.”

Helpful Report

Posted 1 year ago

“Similar to many on here - placed a large order on 27/12/24 but not heard anything since, other than confirmation that they received the order. No phones working and the only way to contact is by email. When you do email, you get a response generated by an AI bot. No “real” person. No information provided as to when the order might be received, never mind dispatched. Very disappointing. I’m just glad that I paid using PayPal so at least I should get my money back.”

Helpful Report

Posted 1 year ago

“Absolute joke of a company , made a large order on Boxing Day and nothing received . They don’t respond to emails , the bot is useless and can’t get through on the phone”

Helpful Report

Posted 1 year ago

“Honestly, Lush has just become awful for customer service. I have emailed so many times and phoned to get help with an issue and it's been shocking to have no response.”

Helpful Report

Posted 1 year ago

“Terrible customer service”

Helpful Report

Posted 1 year ago

“When placing an order through the Lush app for the boxing day sales, multiple orders went through, they took my money.. 3 days go by with me chasing for my order confirmation, for them to refund my money and to be told it is 'beyond their control' for any errors with online orders.”

Helpful Report

Posted 1 year ago

“Very expensive. Never go on sale.”

Helpful Report

Posted 1 year ago

“The management and employees promote antisemitism. If someone supports Jews or Israel they might be kicked out of the store. Don’t suggest anyone to buy from them!”

Helpful Report

Posted 1 year ago

“The Lush employees saw this group walking by holding Israeli flags and immediately ran out of the store to yell and scream at them. They were disgusting.”

Helpful Report

Posted 1 year ago

“The Employees Stand With People And other bodies that are Racist and are full of Hate I will never buy your product again and I will tell everyone I know. This company is not what us Americans stand for.”

Helpful Report

Posted 1 year ago

“They suck and are quite possibly the worst company ever.”

Helpful Report

Posted 1 year ago

“I am so disappointed with your customer service. I was a loyal customer of Lush in Raleigh NC. I moved to Margaritaville in Daytona Beach and a few of my friends and I would order online from Lush. I received my order of 3 Peach Massage bars today. They arrived completely melted and made a huge mess on my Lanai where they were delivered. Why would you even offer online ordering without making necessary measures so that your product does not arrive melted! Trust me I will never purchase anything online or in a store ever again! The closest store to me is over an hour away. I am going back to NC in September and was going to purchase some items for me and my friends but would never spend a cent with Lush ever again! I was told I would be refunded but now have a huge mess on my Lanai as the box was leaking! Great Job!!!”

Helpful Report

Posted 1 year ago

“Really disappointed in how expensive Lush has gotten. Love the American Cream hair conditioner but the 16oz bottle is up to $44. I guess it’s one luxury I can do without!”

Helpful Report

Posted 1 year ago

“Honestly i was so excited when i went to try lush for the first time, and it was a huge disappointment!!! Extremly overhyped and overpriced in my opinion.”

Helpful Report

Posted 1 year ago

LUSH Cosmetics is rated 2.5 based on 358 reviews