LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.26

2.3 Rating 258 Reviews

30 %

of reviewers recommend LUSH Cosmetics

Company Reviews

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Metrics

2.3

Based on 258 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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LUSH Cosmetics 5 star review on 15th April 2024

Ms.Moxy

LUSH Cosmetics 5 star review on 15th March 2024

Laura Wigglesworth

LUSH Cosmetics 1 star review on 29th October 2023

Anonymous

LUSH Cosmetics 1 star review on 11th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently received the Lush Deep Sleep Magnesium Massage Bar as a gift. I loved it so much that I wanted to share with others as a gift. Purchased 3…. Unfortunately these will not be given as gifts. The oval tin my gift came in was not included with the 3 gifts I had purchased. What an incomplete package… $14.00 and just a plastic wrapping but yet needs to be stored in a tin between uses. I suppose I shouldn’t have assumed it would be included. I’m very disappointed and now rushing around to find 3 complete gifts to give to my loved ones.”

Helpful Report

Posted 3 weeks ago

“I absolutely love lush cosmetics, they are becoming more and more affordable, the price inflation is around to this world in 2 year my absolute favourite hair conditioner, candy rain 250g has gone from £12 which is fairly expensive anyway to £18, what used to be my monthly treat has now become something I only do on special occasions, and I know everything is natural and hand made it takes time and money, but it’s just greediness now.”

Helpful Report

Posted 6 months ago

“Signed up for box in early August and now still waiting for shipment for October! This company has shipping issues as every time I order I experience the same delay shipping process. I probably need to stop ordering from this company”

Helpful Report

Posted 1 year ago

“After waiting 11 days for the shipment to arrive, the birthday girl reported that the lush bombs arrived in a cardboard box, with the bombs thrown in with a bunch of peanuts. Granted the bombs are wonderful however the presentation is so lacking, that I will never buy on line again. The bath bombs were not wrapped, so the recipient has to put them into individual baggies. Disappointment in their marketing as this is an area that needs to be rectified. Pitiful!”

Helpful Report

Posted 3 years ago

LUSH Cosmetics is rated 2.3 based on 258 reviews