LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.40

2.4 Rating 325 Reviews

34 %

of reviewers recommend LUSH Cosmetics

Company Reviews

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Metrics

2.4

Based on 325 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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LUSH Cosmetics 1 star review on 17th May 2025

Erica Gray Tilly And Jasmine

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely experience today Liverpool.store Tyler was so friendly and helpful and nothing was to much trouble he helped me pick the right products for my friend all with a big smile Sarah was lovely on till and also manager Sophie such a lovely shop and can't wait to come back thanks Debbie Farley”

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Posted 1 year ago

“We bought a gift box for my daughter, who uses Lush products, Nicole in the Canterbury branch was extremely helpful, asked what our daughter was like, explaining what the various products were for etc, she showed us a few boxes, and we chose one which is beautifully packaged and perfect for her.”

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Posted 1 year ago

“Another awesome experience at LUSH in south hills village in Pittsburgh. Jules, EM and Elliot are wonderful. I said I could walk into their store in a bad mood and I would walk out in a good mood. They are just so helpful! I can’t say enough wonderful things about all of them! Will see you soon!”

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Posted 1 year ago

“In the lush store Manchester Trafford Centre The service was very warm welcoming, helpful and informative throughout I felt that the service throughout I was listed to and I could get everything I wanted and get amazing results”

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Posted 1 year ago

“My niece and I went to Lush in south hills village In Pittsburgh. We had the BEST experience. Elliot and Jules were the best. Elliot helped my niece out with answering her questions about the products. Helped her pick out products she was interested in. Jules was just as kind and informative about all the products. They definitely bring customers service back to were the customer feels special. We will be back for sure!!”

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Posted 1 year ago

“As a dude with a niece who works for Lush, I've tried their soap and it's ok after you get used to the texture. But the shaving cream I just started using a few weeks ago is awesome! A close shave - every time, with no nicks. Love it!”

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Posted 1 year ago

“Penny @ Lush in Roosevelt field made this long time Lushies day! She’s so knowledgeable and super helpful. Gave great advice for gifting to others even though I want to keep everything for MYSELF!!! Thanks to you Penny for making my day! You can’t go wrong with anything from Lush”

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Posted 1 year ago

“Not only do I love this Canadian brand . Today I was at the Yorkdale location and even though it was busy three people assisted me including the manager himself. I really applaud the manager of this Yorkdale location cause he runs a great location where team work matters . I walked out with three more products than I intended but this is my fav location every time I go in there I feel welcomed and treated amazingly . Thank you to the store manager and the team at Yorkdale . The client service was 10 ⭐️”

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Posted 1 year ago

“I visited Lush in Chelmsford and was served by Kerri - extremely helpful and knowledgeable about Lush products, in this day and age it makes such a change to be helped and spoken to like a person rather than just a ‘customer’, every time I have visited Lush the staff have always been so polite and helpful, actually makes shopping a pleasure rather than a chore. Ten out of ten for both their customer service and products. Thank you so much.”

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Posted 1 year ago

“Thank you Maria van centraal station je heb inderdaad echt gelijk de producten zijn zo goed voor me haren dank je wel ben er heel blij mee en ga deze producten allemaal aanschaffen 🍀❤️😘”

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Posted 1 year ago

“Eddy at the Lush in Mall of Georgia was absolutely phenomenal. We took my 3 year old son into the Lush store to entertain him. Eddy greeted us, helped us with the bathbombs, and filled up the sink to show my son a demonstration with their bathbombs and bubble bars. As a mom who struggles to keep their chill during temper tantrums, I was so grateful for Eddy today.”

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Posted 1 year ago

“Assisted by Nicole in Canterbury store. Nicole was excellent. Very knowledgeable and gave really useful advice. She could not have done more to help us, and at no point was pushy. 5stars.”

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Posted 1 year ago

“A highly ethical and truly inspirational company. Stands against apartheid, racism, occupation and genocide. I will forever be a loyal customer”

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Posted 1 year ago

“This review is meant to be a big thank you to the lovely Matt and his kindness 😍”

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Posted 1 year ago

“Browsing Lush on Paddington Station, I was asked if I wanted help and a shampoo bar Angel, was suggested that I had never used before. It transformed my hair from dull and frizzy to soft silky and healthy looking in less than a week. So amazed, thank you.”

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Posted 1 year ago

“Love the products found great gifts Meet an awesome store associate Naszin who was very helpful in assisting me with finding the right massage bar. he was very pleasant and very knowledgeable about products and store. Also his accent was a plus ❤️”

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Posted 1 year ago

“Sophia at Queen St . W was a absolute pleasure. Very helpful with great customer service!!!”

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Posted 1 year ago

“'BEAUTY IS SKIN DEEP', so are we, lovdeep.. #lovenaturebeauty 'Diversity is Beauty. Diversity in Unity'... Lush Cosmetics North America A hub of innovative cosmetics products... with customized tailor-made options for all #opportunityindustry #inclusiveglobalsociety Content Writing and Freelancing Group may work out the details of the Beauty Science. One may like to help create rich knowledge-based content on the Ontology of Beauty and promote self-engagements for self-employment / self-care. Endless scope is there to go on scale online. At this point in time, what we need is the knowledge content on this diverse opportunity industry with unlimited capacityand endless possibility in a circular economy. This field of area diserves studied attention and the beauty products need to be available to the end-users at budget costs. We may focus more on regenerative natural beauty products and services as against harmful chemical products... I paid a visit to their shop at LobKaw, Pickering, Toronto with an amazing user-friendly ambience and good vives of saying wow fragrances. You may like to visit the stall once, can suggest others ti pay a visit to their chain shops for a first-hand idea, write more and more on how to uplift the manufacture and use of homemade beauty products and services?... Regards @everyone, Devi Prasad Toronto, Canada”

LUSH Cosmetics 5 star review on 14th July 2023

Helpful Report

Posted 2 years ago

“I recently had the pleasure of visiting Lush Queen Street West in Toronto, and I must say that the experience was nothing short of extraordinary. This outstanding experience was largely due to the remarkable assistance provided by Sophia, one of the store's incredible staff members. Her exceptional customer service skills, genuine care, and unparalleled dedication truly set her apart. As a long-time customer of Lush, I have visited various locations, but Sophia's level of service was truly unmatched. From the moment I entered the store, she greeted me with a warm smile and a genuine desire to help. Her passion for the products and her knowledge of their ingredients and benefits were evident as she patiently guided me through the store, answering all my questions and providing valuable recommendations tailored to my needs. What truly stood out about Sophia was her attentiveness and ability to listen. She took the time to understand my preferences, concerns, and skincare goals, ensuring that I left the store with products perfectly suited for me. Her expertise extended beyond simply recommending products; she went above and beyond to explain their usage, share application techniques, and even provided samples for me to try at home. Sophia's caring nature and genuine enthusiasm were infectious. She made me feel valued as a customer and went the extra mile to ensure my satisfaction. Her dedication was evident as she seamlessly balanced attending to other customers while still providing me with her undivided attention. Not only did Sophia possess an incredible knowledge of the products, but she also had a deep understanding of Lush's values and initiatives. She effortlessly educated me about their commitment to sustainability and ethically sourced ingredients, allowing me to make conscious choices that aligned with my values. The outstanding experience I had with Sophia has left an indelible impression on me. Her exceptional service, caring demeanor, and unwavering dedication epitomize what customer service should be. I am genuinely grateful for her assistance and cannot thank her enough for going above and beyond to make my visit to Lush Queen Street West an unforgettable one. To anyone visiting Lush Queen Street West in Toronto, I wholeheartedly recommend seeking out Sophia. Her expertise, genuine care, and personalized attention will undoubtedly enhance your shopping experience. Lush is truly fortunate to have such an exceptional individual as part of their team. Thank you, Sophia, for being an extraordinary ambassador of Lush's values and for making my visit truly memorable. Your dedication and passion are a testament to the outstanding service you provide. I will certainly be returning to Lush Queen Street West, eagerly looking forward to receiving your exceptional assistance once again.”

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Posted 2 years ago

“My daughter had a birthday party at Lush 1105 wellington Rd at White oaks mall. The party was amazing all the girls loved the games and activity's that were done. The ladies that hosted the party decorated and were very interactive with the kids. I would recommend having a birthday party at lush to anyone no matter the age :) Thanks ladies for making my daughters birthday party one no one will forget :)”

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Posted 2 years ago

LUSH Cosmetics is rated 2.4 based on 325 reviews