LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.25

2.3 Rating 256 Reviews

30 %

of reviewers recommend LUSH Cosmetics

Company Reviews

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Metrics

2.3

Based on 256 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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LUSH Cosmetics 5 star review on 15th April 2024

Ms.Moxy

LUSH Cosmetics 5 star review on 15th March 2024

Laura Wigglesworth

LUSH Cosmetics 1 star review on 29th October 2023

Anonymous

LUSH Cosmetics 1 star review on 11th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you lotta at the reading store!❤️ You are amazing! You have not only helped me understand my skin but you’ve shown me the products I need to accommodate it! Loves of love to you lotta❤️ From Amelia x”

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Posted 2 years ago

“Great customer service! I ordered several things online during the COVID-19 shut down and one product had melted in the box when it arrived. I reached out via facebook messenger and they replied very quickly, were incredibly polite, and rushed me a new product.”

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Posted 3 years ago

“It's fizzzzzzzzzy”

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Posted 4 years ago

“I absolutely adore lush, as an eczema and psoriasis sufferer as well as asthma it’s vital that I know what’s in the products I’m using. The whole company is just my favourite.”

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Posted 4 years ago

“Bought myself & my friend the conditioner hair bar. Smells amazing and leaves my hair soft but not greasy. Super quick delivery too.”

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Posted 4 years ago

“Such a customer friendly experience.Good quality ,environmentally sound items.Love it!”

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Posted 4 years ago

“Very friendly”

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Posted 4 years ago

“Always great customer service- whether you would like help or not :)”

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Posted 5 years ago

“Fantastic Customer Service and I agree with their ethics and values”

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Posted 5 years ago

“All of the staff are very friendly and can't do enough to help you find the product you are looking for. They know a lot about every product which gives you confidence that you are buying the right product.”

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Posted 5 years ago

“Friendly staff, very helpful finding different choices of product I needed help with”

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Posted 5 years ago

“LUSH ARE AMAZING AND SO ARE THE STAFF !! extremely helpful and a good experience in the store... i will be back! Thanks again.”

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Posted 7 years ago

“Was having a day shopping with my granddaughter as went into lush Westfield the staff were outstanding Sarah aka felicia and Callum aka queenie what lovely staff if only all shopping experience were the same thanks again Regards Diane”

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Posted 8 years ago

“I got the product in the mail promptly, and when I got a product with a defective pump. They sent me another bottle as an apology. Which was very nice of them.”

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Posted 11 years ago

LUSH Cosmetics is rated 2.3 based on 256 reviews