LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.40

2.4 Rating 325 Reviews

34 %

of reviewers recommend LUSH Cosmetics

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Metrics

2.4

Based on 325 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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LUSH Cosmetics 1 star review on 17th May 2025

Erica Gray Tilly And Jasmine

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aryah was very friendly and helpful at the Meridian, Idaho store”

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Posted 2 years ago

“I went into the Guildford store today to replace my perfume and was helped by Maddie and Grace. They asked if I would like to try a different perfume which I had not even considered, but I decided to go for it. On the strength of the perfumes I already love they recommended three new ones and I tried them all. They said to put some on and go on ahead with my day to see how it smelt on my skin. There was no pressure, no hard sell, I ended up going back half an hour later and buying two perfumes: my old one AND one of the new ones! They were both very calm and very kind, they had as much time as I needed to help me.”

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Posted 2 years ago

“I just visited the following store: Forum Shops at Caesars - Las Vegas, NV 89109 Rose was a Rock Star - I have never had such great customer service. You have made a consistent customer as a result!!”

LUSH Cosmetics 5 star review on 10th April 2023

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Posted 2 years ago

“Have been using their products for years. Today's demonstration of customer service from Victoria at UTC La Jolla was exceptional and stood out amongst the rest. She went beyond recommending a product, she built personal connection and while I stood in a long line as only 1 register was open she asked me if there were any products I would interested in sampling. I've never felt so patient to stand in line. Thank you Victoria!”

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Posted 2 years ago

“I would like to say a huge thank you to Jessie and Toni from the Southampton store . They were both kind and helpful and went above and beyond what you could expect . Exceptional customer service and they are both a credit to Lush”

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Posted 2 years ago

“Today I visited the Ipswich Lush shop to seek out some suitable hair conditioner for grey hair. I am growing out the hair colour to my natural colour. This is quite a feat at 67 after colouring for over 30 years. I was served by Sally who gave me wonderful care and assistance. She made me feel great straight away saying how 'stunning' my newly growing silver hair was. She's the first person other than my husband who has made a positive comment. Thank you Sally. She spent a good amount of time explaining the various hair conditioners and wrote down the names and types and how they should be used. I left with a variety of samples and will return to discuss my fabourite and buy next time. Lush you have a wonderful assistant with Sally and she was very knowledgeable and helpful.”

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Posted 2 years ago

“I recently got lip injections from Lush Cosmetics and I couldn’t be happier! They were professional and totally strive for perfection! I am so absolutely thrilled I don’t have the words to describe this amazing business! I recommend them to anyone who is thinking about cosmetic surgery on their face :-) kudos to you Lush Cosmetics for making me feel like a whole new woman!”

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Posted 2 years ago

“Taylor the employee at Fairview mall was a very welcoming, kind, amazing, generous and kind hearted person who offered us lots of help! She made lush experience extremely fantastic and we thank her a lot. We’ll be coming back soon because of her!”

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Posted 2 years ago

“My partner and I went to the Lush in Southampton yesterday (12/11/2022) and received wonderful service from Rosie. She was super enthusiastic, kind, caring, and most importantly she listened to us and answered all of our questions. Was a lovely experience:)”

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Posted 2 years ago

“Rosie from the Southampton store was amazing - super kind, fun and caring. Was such a lovely interaction and experience :)”

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Posted 2 years ago

“Charlotte in Bournemouth lush was absolutely amazing very helpful and patient with me and spent time helping me”

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Posted 2 years ago

“Emma, working in the Grafton Street Branch of Lush, was so helpful and knowledgeable. I got exactly what I needed for Halloween 🎃👻”

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Posted 2 years ago

“When I received the e-mail that Snow Fairy was back in stock I immediately called my go to Lush Store at 86th Street and 3rd Avenue. The Manager, Elhadje answered the phone. I asked if Snow Fairy was in the store and he said yes. I said I'm on my way and we laughed as he asked me for my name and said can't wait to meet you. When I came in the store he was busy with a customer. Sales associate, Lee greeted me and assisted me with my purchase. She not only showed me all the Snow Fairy products new and old she also introduced me to a new product, Elf Shake, which I also purchased. Lee was very attentive and very knowledgeable about the products being a new employee, as I found out later. Once Elhadje saw all the Snow Fairy products on the counter he immediately addressed me by name from our phone conversation. Jay, who was at the register was also attentive and answered my questions about future products and the holiday season coming up. This Lush store is great with the best employees!!”

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Posted 2 years ago

“I teach a supported learning group in Colchester and we visited Lush to make bath bombs as a group. We had an amazing day and was served by Beth W. and Charlie organised the day. The staff were lovely and my students learnt so much about ingredients, mixing and left with the finished article. I would definitely visit again with a group.”

LUSH Cosmetics 5 star review on 10th October 2022

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Posted 2 years ago

“I have purchased many shampoo bars off lush. Primarily to try any use less plastic… but after first buying a bar I have always gone back as they’re such a great product. They definitely foam up and clean my hair better than any other bars I’ve tried, or bottled shampoos in the past for that matter. Recently I had my first issue with a bar and contacted customer services about it. Feed back really without expecting anything to be done or necessarily wanting anything to be done about it. A lady firstly called Jan and then a second lady called Emma were so lovely about it and went well and beyond anything I had expected or hoped for. They were amazing. I’m writing this review as I hope they get to see it and realise just what a difference they make. Thank you you were both honestly amazing. I really couldn’t recommend lush highly enough. Bars are expensive but I really believe they’re still good value as they’re such good quality. Thank you”

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Posted 2 years ago

“my 2 other cousins and I were offered help by Shakira at lush on oxford street and she happily did shimmery eyeliner on us. she was a great help”

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Posted 2 years ago

“Visited the Guildford Store today to purchase Curl Power. I received excellent customer service from Matilda and Maddie. Always a pleasure to shop in Lush Guildford, very welcoming and helpful staff.”

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Posted 3 years ago

“I love lush! It smells great and is lovely and cooling”

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Posted 3 years ago

“got a great sample of 2 face masks in southampton! a very nice worker called danny let me know all the information about each product he was letting me try! he was very friendly and products were great”

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Posted 3 years ago

“I have been using two Lush products for years. The Fairly Traded Honey shampoo and The Olive Branch body wash. They are the only two products I've found to help my super sensitive psoriatic skin. The formula for The Olive Branch was recently changed and it is not as good. I have had to go back to using medicated ointment again. I haven't had to do this in years. Please please please change it back! The customer service provided me with a new bottle but to my dismay when it arrived today it was the same altered and separated product I complained about. I'll say it again....please please please bring the original formula back! Please!”

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Posted 3 years ago

LUSH Cosmetics is rated 2.4 based on 325 reviews