LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.37

2.4 Rating 318 Reviews

33 %

of reviewers recommend LUSH Cosmetics

Company Reviews

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Metrics

2.4

Based on 318 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used the Guildford Lush yesterday. Had amazing service from Maddie. I was looking for things as little table gifts, Maddie was helpful, friendly and did not try to be too pushy to get a sale!”

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Posted 3 years ago

“Visited Nottingham store and was very pleased with the customer service i received. Was served by Veera who was very friendly and helpful. She helped me choose a gift for my girlfriend as i had no clue where to start. Brilliant advice 😌”

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Posted 3 years ago

“I love your product POWER Hair Conditioner. I love everything about it. This conditioner smells soo good!!! and it leaves my hear feeling thick and smooth. Any luck we will get a Lush in Colorado Spring. ♥♥♥♥♥”

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Posted 3 years ago

“i went into a lush near me (merry hill) where do i start. the service i received was a amazing, i met this gorgeous women called carla! and a couple of other beauties. i was having a bad day till carla gave me the best customer experience iv received in years. i was complement on the way in and out. i felt at home and that i fit in. she also gave me a gift out of the kindness of her heart thank you so much.”

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Posted 3 years ago

“I went into Lush Spa on Princes Street for the first in Scotland with my husband and daughter to buy a helping hands hand cream. Just as we walked in, Jess approached us, immediately eager to help. We felt very welcome straightaway. She took her time to explain and sample some of the products I enquired about. While I was talking to Jess, she realised we were tourists. Jess recommended several family friendly tourist attractions and wrote them on a piece of paper for me. Jess showed my daughter a few bath bombs that looked and smelt amazing. Jess, thank you for your kind and 'Lush' service. Much appreciated!”

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Posted 3 years ago

“Went in medowhall Sheffield lush was served by an amazing college called chris, he was so helpfull and polite couldnt have asked for better customer service then we got he was fantastic he really deserve a pay rise thank you so much Chris 💗”

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Posted 3 years ago

“Me encantan sus cosméticos, usan ingredientes naturales, consigo el efecto que busco en cada producto y los aromas son increíbles.”

LUSH Cosmetics 5 star review on 13th June 2021

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Posted 3 years ago

“Super helpful consistently good service , lovely ladies and gents at the Wakefield shop, very helpful nothing seems too much trouble ,,,😁😁😁”

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Posted 4 years ago

“Thank you lotta at the reading store!❤️ You are amazing! You have not only helped me understand my skin but you’ve shown me the products I need to accommodate it! Loves of love to you lotta❤️ From Amelia x”

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Posted 4 years ago

“Great customer service! I ordered several things online during the COVID-19 shut down and one product had melted in the box when it arrived. I reached out via facebook messenger and they replied very quickly, were incredibly polite, and rushed me a new product.”

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Posted 4 years ago

“It's fizzzzzzzzzy”

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Posted 5 years ago

“I absolutely adore lush, as an eczema and psoriasis sufferer as well as asthma it’s vital that I know what’s in the products I’m using. The whole company is just my favourite.”

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Posted 5 years ago

“Bought myself & my friend the conditioner hair bar. Smells amazing and leaves my hair soft but not greasy. Super quick delivery too.”

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Posted 5 years ago

“Such a customer friendly experience.Good quality ,environmentally sound items.Love it!”

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Posted 5 years ago

“Very friendly”

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Posted 5 years ago

“Always great customer service- whether you would like help or not :)”

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Posted 6 years ago

“Fantastic Customer Service and I agree with their ethics and values”

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Posted 6 years ago

“All of the staff are very friendly and can't do enough to help you find the product you are looking for. They know a lot about every product which gives you confidence that you are buying the right product.”

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Posted 6 years ago

“Friendly staff, very helpful finding different choices of product I needed help with”

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Posted 6 years ago

“LUSH ARE AMAZING AND SO ARE THE STAFF !! extremely helpful and a good experience in the store... i will be back! Thanks again.”

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Posted 8 years ago

LUSH Cosmetics is rated 2.4 based on 318 reviews