LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.48

2.5 Rating 345 Reviews

36 %

of reviewers recommend LUSH Cosmetics

Company Reviews

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Metrics

2.5

Based on 345 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5

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LUSH Cosmetics 1 star review on 17th May 2025

Erica Gray Tilly And Jasmine

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Taylor the employee at Fairview mall was a very welcoming, kind, amazing, generous and kind hearted person who offered us lots of help! She made lush experience extremely fantastic and we thank her a lot. We’ll be coming back soon because of her!”

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Posted 2 years ago

“My partner and I went to the Lush in Southampton yesterday (12/11/2022) and received wonderful service from Rosie. She was super enthusiastic, kind, caring, and most importantly she listened to us and answered all of our questions. Was a lovely experience:)”

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Posted 3 years ago

“Rosie from the Southampton store was amazing - super kind, fun and caring. Was such a lovely interaction and experience :)”

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Posted 3 years ago

“Charlotte in Bournemouth lush was absolutely amazing very helpful and patient with me and spent time helping me”

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Posted 3 years ago

“Emma, working in the Grafton Street Branch of Lush, was so helpful and knowledgeable. I got exactly what I needed for Halloween 🎃👻”

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Posted 3 years ago

“When I received the e-mail that Snow Fairy was back in stock I immediately called my go to Lush Store at 86th Street and 3rd Avenue. The Manager, Elhadje answered the phone. I asked if Snow Fairy was in the store and he said yes. I said I'm on my way and we laughed as he asked me for my name and said can't wait to meet you. When I came in the store he was busy with a customer. Sales associate, Lee greeted me and assisted me with my purchase. She not only showed me all the Snow Fairy products new and old she also introduced me to a new product, Elf Shake, which I also purchased. Lee was very attentive and very knowledgeable about the products being a new employee, as I found out later. Once Elhadje saw all the Snow Fairy products on the counter he immediately addressed me by name from our phone conversation. Jay, who was at the register was also attentive and answered my questions about future products and the holiday season coming up. This Lush store is great with the best employees!!”

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Posted 3 years ago

“I teach a supported learning group in Colchester and we visited Lush to make bath bombs as a group. We had an amazing day and was served by Beth W. and Charlie organised the day. The staff were lovely and my students learnt so much about ingredients, mixing and left with the finished article. I would definitely visit again with a group.”

LUSH Cosmetics 5 star review on 10th October 2022

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Posted 3 years ago

“I have purchased many shampoo bars off lush. Primarily to try any use less plastic… but after first buying a bar I have always gone back as they’re such a great product. They definitely foam up and clean my hair better than any other bars I’ve tried, or bottled shampoos in the past for that matter. Recently I had my first issue with a bar and contacted customer services about it. Feed back really without expecting anything to be done or necessarily wanting anything to be done about it. A lady firstly called Jan and then a second lady called Emma were so lovely about it and went well and beyond anything I had expected or hoped for. They were amazing. I’m writing this review as I hope they get to see it and realise just what a difference they make. Thank you you were both honestly amazing. I really couldn’t recommend lush highly enough. Bars are expensive but I really believe they’re still good value as they’re such good quality. Thank you”

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Posted 3 years ago

“my 2 other cousins and I were offered help by Shakira at lush on oxford street and she happily did shimmery eyeliner on us. she was a great help”

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Posted 3 years ago

“Visited the Guildford Store today to purchase Curl Power. I received excellent customer service from Matilda and Maddie. Always a pleasure to shop in Lush Guildford, very welcoming and helpful staff.”

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Posted 3 years ago

“I love lush! It smells great and is lovely and cooling”

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Posted 3 years ago

“got a great sample of 2 face masks in southampton! a very nice worker called danny let me know all the information about each product he was letting me try! he was very friendly and products were great”

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Posted 3 years ago

“I have been using two Lush products for years. The Fairly Traded Honey shampoo and The Olive Branch body wash. They are the only two products I've found to help my super sensitive psoriatic skin. The formula for The Olive Branch was recently changed and it is not as good. I have had to go back to using medicated ointment again. I haven't had to do this in years. Please please please change it back! The customer service provided me with a new bottle but to my dismay when it arrived today it was the same altered and separated product I complained about. I'll say it again....please please please bring the original formula back! Please!”

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Posted 3 years ago

“I visited Manchester store, and was greeted by a lovely, well mannered young lady name of Michelle. She was very helpful, chatty, nothing was too much trouble. It was lovely to experience this customer service these days, well done Michelle. The products I bought for my friends birthday were packaged beautifully, and I thought the price was really good value.”

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Posted 3 years ago

“I had a amazing experience at lush in Annapolis check out my post on ig for full review. https://www.instagram.com/p/CYnC9__MIuu/?utm_medium=copy_link”

LUSH Cosmetics 5 star review on 1st February 2022

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Posted 3 years ago

“Chrishna from the Southampton branch was very helpful and friendly.”

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Posted 3 years ago

“Callum at Westfield London, White City is the guy you need to speak to at Lush. He is the MOST friendliest and helpful advisor. His knowledge, passion and sincerity is so refreshing. I’ve spoken to him on two separate occasions (he didn’t recognise me due to the mask) and he was equally as professional. Despite the prices being steep in some things, I would definitely spend money just on the fact he has such good product knowledge, the uses, the benefits and the ingredients themselves. He is such a pleasure to speak to and is a credit to his store and company. Definitely ask for Callum and you’ll not be disappointed! Five stars to you 🌟🌟🌟🌟🌟 Kind regards, Asma & A’isha”

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Posted 3 years ago

“I must say, I was soooh impressed with the young lady Elle who was friendly, helpful and very informative about the LUSH products in the York city centre store today. I didn’t feel rushed, she was a delight to talk to. Thank you”

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Posted 3 years ago

“Used the Guildford Lush yesterday. Had amazing service from Maddie. I was looking for things as little table gifts, Maddie was helpful, friendly and did not try to be too pushy to get a sale!”

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Posted 3 years ago

“Visited Nottingham store and was very pleased with the customer service i received. Was served by Veera who was very friendly and helpful. She helped me choose a gift for my girlfriend as i had no clue where to start. Brilliant advice 😌”

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Posted 3 years ago

LUSH Cosmetics is rated 2.5 based on 345 reviews