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LUSH Cosmetics Reviews

2.1 Rating 232 Reviews

26 %

of reviewers recommend LUSH Cosmetics

Company Reviews

2.1

Based on 232 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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LUSH Cosmetics 1 star review on 29th October 2023

LUSH Cosmetics 1 star review on 11th October 2023

LUSH Cosmetics 1 star review on 11th October 2023

LUSH Cosmetics 1 star review on 11th October 2023

LUSH Cosmetics 1 star review on 11th October 2023

LUSH Cosmetics 1 star review on 11th October 2023

LUSH Cosmetics 1 star review on 11th October 2023

23

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited Lush in Chelmsford and was served by Kerri - extremely helpful and knowledgeable about Lush products, in this day and age it makes such a change to be helped and spoken to like a person rather than just a ‘customer’, every time I have visited Lush the staff have always been so polite and helpful, actually makes shopping a pleasure rather than a chore. Ten out of ten for both their customer service and products. Thank you so much.”

Posted 19 hours ago

“Thank you Maria van centraal station je heb inderdaad echt gelijk de producten zijn zo goed voor me haren dank je wel ben er heel blij mee en ga deze producten allemaal aanschaffen 🍀❤️😘”

Posted 1 week ago

“Eddy at the Lush in Mall of Georgia was absolutely phenomenal. We took my 3 year old son into the Lush store to entertain him. Eddy greeted us, helped us with the bathbombs, and filled up the sink to show my son a demonstration with their bathbombs and bubble bars. As a mom who struggles to keep their chill during temper tantrums, I was so grateful for Eddy today.”

Posted 4 weeks ago

“Assisted by Nicole in Canterbury store. Nicole was excellent. Very knowledgeable and gave really useful advice. She could not have done more to help us, and at no point was pushy. 5stars.”

Posted 1 month ago

“A highly ethical and truly inspirational company. Stands against apartheid, racism, occupation and genocide. I will forever be a loyal customer”

Posted 1 month ago

“This review is meant to be a big thank you to the lovely Matt and his kindness 😍”

Posted 3 months ago

“Browsing Lush on Paddington Station, I was asked if I wanted help and a shampoo bar Angel, was suggested that I had never used before. It transformed my hair from dull and frizzy to soft silky and healthy looking in less than a week. So amazed, thank you.”

Posted 3 months ago

“Love the products found great gifts Meet an awesome store associate Naszin who was very helpful in assisting me with finding the right massage bar. he was very pleasant and very knowledgeable about products and store. Also his accent was a plus ❤️”

Posted 4 months ago

“Sophia at Queen St . W was a absolute pleasure. Very helpful with great customer service!!!”

Posted 4 months ago

“'BEAUTY IS SKIN DEEP', so are we, lovdeep.. #lovenaturebeauty 'Diversity is Beauty. Diversity in Unity'... Lush Cosmetics North America A hub of innovative cosmetics products... with customized tailor-made options for all #opportunityindustry #inclusiveglobalsociety Content Writing and Freelancing Group may work out the details of the Beauty Science. One may like to help create rich knowledge-based content on the Ontology of Beauty and promote self-engagements for self-employment / self-care. Endless scope is there to go on scale online. At this point in time, what we need is the knowledge content on this diverse opportunity industry with unlimited capacityand endless possibility in a circular economy. This field of area diserves studied attention and the beauty products need to be available to the end-users at budget costs. We may focus more on regenerative natural beauty products and services as against harmful chemical products... I paid a visit to their shop at LobKaw, Pickering, Toronto with an amazing user-friendly ambience and good vives of saying wow fragrances. You may like to visit the stall once, can suggest others ti pay a visit to their chain shops for a first-hand idea, write more and more on how to uplift the manufacture and use of homemade beauty products and services?... Regards @everyone, Devi Prasad Toronto, Canada”

LUSH Cosmetics 5 star review on 14th July 2023

LUSH Cosmetics 5 star review on 14th July 2023

Posted 4 months ago

“I recently had the pleasure of visiting Lush Queen Street West in Toronto, and I must say that the experience was nothing short of extraordinary. This outstanding experience was largely due to the remarkable assistance provided by Sophia, one of the store's incredible staff members. Her exceptional customer service skills, genuine care, and unparalleled dedication truly set her apart. As a long-time customer of Lush, I have visited various locations, but Sophia's level of service was truly unmatched. From the moment I entered the store, she greeted me with a warm smile and a genuine desire to help. Her passion for the products and her knowledge of their ingredients and benefits were evident as she patiently guided me through the store, answering all my questions and providing valuable recommendations tailored to my needs. What truly stood out about Sophia was her attentiveness and ability to listen. She took the time to understand my preferences, concerns, and skincare goals, ensuring that I left the store with products perfectly suited for me. Her expertise extended beyond simply recommending products; she went above and beyond to explain their usage, share application techniques, and even provided samples for me to try at home. Sophia's caring nature and genuine enthusiasm were infectious. She made me feel valued as a customer and went the extra mile to ensure my satisfaction. Her dedication was evident as she seamlessly balanced attending to other customers while still providing me with her undivided attention. Not only did Sophia possess an incredible knowledge of the products, but she also had a deep understanding of Lush's values and initiatives. She effortlessly educated me about their commitment to sustainability and ethically sourced ingredients, allowing me to make conscious choices that aligned with my values. The outstanding experience I had with Sophia has left an indelible impression on me. Her exceptional service, caring demeanor, and unwavering dedication epitomize what customer service should be. I am genuinely grateful for her assistance and cannot thank her enough for going above and beyond to make my visit to Lush Queen Street West an unforgettable one. To anyone visiting Lush Queen Street West in Toronto, I wholeheartedly recommend seeking out Sophia. Her expertise, genuine care, and personalized attention will undoubtedly enhance your shopping experience. Lush is truly fortunate to have such an exceptional individual as part of their team. Thank you, Sophia, for being an extraordinary ambassador of Lush's values and for making my visit truly memorable. Your dedication and passion are a testament to the outstanding service you provide. I will certainly be returning to Lush Queen Street West, eagerly looking forward to receiving your exceptional assistance once again.”

Posted 5 months ago

“My daughter had a birthday party at Lush 1105 wellington Rd at White oaks mall. The party was amazing all the girls loved the games and activity's that were done. The ladies that hosted the party decorated and were very interactive with the kids. I would recommend having a birthday party at lush to anyone no matter the age :) Thanks ladies for making my daughters birthday party one no one will forget :)”

Posted 7 months ago

“Aryah was very friendly and helpful at the Meridian, Idaho store”

Posted 7 months ago

“I went into the Guildford store today to replace my perfume and was helped by Maddie and Grace. They asked if I would like to try a different perfume which I had not even considered, but I decided to go for it. On the strength of the perfumes I already love they recommended three new ones and I tried them all. They said to put some on and go on ahead with my day to see how it smelt on my skin. There was no pressure, no hard sell, I ended up going back half an hour later and buying two perfumes: my old one AND one of the new ones! They were both very calm and very kind, they had as much time as I needed to help me.”

Posted 7 months ago

“I just visited the following store: Forum Shops at Caesars - Las Vegas, NV 89109 Rose was a Rock Star - I have never had such great customer service. You have made a consistent customer as a result!!”

LUSH Cosmetics 5 star review on 10th April 2023

Posted 7 months ago

“Have been using their products for years. Today's demonstration of customer service from Victoria at UTC La Jolla was exceptional and stood out amongst the rest. She went beyond recommending a product, she built personal connection and while I stood in a long line as only 1 register was open she asked me if there were any products I would interested in sampling. I've never felt so patient to stand in line. Thank you Victoria!”

Posted 8 months ago

“I would like to say a huge thank you to Jessie and Toni from the Southampton store . They were both kind and helpful and went above and beyond what you could expect . Exceptional customer service and they are both a credit to Lush”

Posted 10 months ago

“Today I visited the Ipswich Lush shop to seek out some suitable hair conditioner for grey hair. I am growing out the hair colour to my natural colour. This is quite a feat at 67 after colouring for over 30 years. I was served by Sally who gave me wonderful care and assistance. She made me feel great straight away saying how 'stunning' my newly growing silver hair was. She's the first person other than my husband who has made a positive comment. Thank you Sally. She spent a good amount of time explaining the various hair conditioners and wrote down the names and types and how they should be used. I left with a variety of samples and will return to discuss my fabourite and buy next time. Lush you have a wonderful assistant with Sally and she was very knowledgeable and helpful.”

Posted 11 months ago

“I recently got lip injections from Lush Cosmetics and I couldn’t be happier! They were professional and totally strive for perfection! I am so absolutely thrilled I don’t have the words to describe this amazing business! I recommend them to anyone who is thinking about cosmetic surgery on their face :-) kudos to you Lush Cosmetics for making me feel like a whole new woman!”

Posted 11 months ago

“Taylor the employee at Fairview mall was a very welcoming, kind, amazing, generous and kind hearted person who offered us lots of help! She made lush experience extremely fantastic and we thank her a lot. We’ll be coming back soon because of her!”

Posted 1 year ago

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LUSH Cosmetics is rated 2.1 based on 232 reviews