LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.38

2.4 Rating 319 Reviews

33 %

of reviewers recommend LUSH Cosmetics

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Metrics

2.4

Based on 319 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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LUSH Cosmetics 1 star review on 17th May 2025

Erica Gray Tilly And Jasmine

Anonymous

Anonymous // 01/01/2019

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“Had wonderful restorative Comforter Spa Treatment today. Exfoliation then massage with Lush unguents ! Very nourishing and moisturising. Definitely made me feel better”

Helpful Report

Posted 6 months ago

“I went to lush a couple of weeks ago Sarai was extremely help full and knowledgeable of the lush line I love the way the soap feel and the Dream Cream”

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Posted 7 months ago

“We had a party at lush Poole! It was out of this world. Holly the party host was fun energetic and the kids absolutely loved her! We knew going in we were going to make something but we didn’t know how much fun we would all have so thank you so much! The kids will be talking about this for year !! I would 100% recommend a party at lush and will book again in the future!!”

Helpful Report

Posted 8 months ago

“I stop in once a month to restock my feel-good goodies. I usually go to the one located in the Tukwila mall. Very nice staff, very helpful, and the products NEVER disappoint! 5 stars!! Keep up the good work!!”

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Posted 8 months ago

“A big vote of thanks and gratitude to Melody in the Milton Keynes branch on Friday. Melody certainly guided me through the maze of Lush scents and potions to the perfect gift for my niece. Very welcoming, knowledgeable, respectful and so patient! Thank you Melody.”

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Posted 8 months ago

“I would like to take the time to give a 5 srar review to one of your sales advisors from the Lush shop located in the Plymouth city centre Mall in Devon England. Sami is one of the best assistants that I have ever came across. She is friendly, helpful and also incredibly informative and is a true asset to your organisation. I will certainly recommend your store to family, friends and colleagues. Thank you Regards Janet Thomson”

Helpful Report

Posted 8 months ago

“Marion in the Hobart Tasmania store was incredibly helpful and passionate about Lush products. She was knowledgeable and went the extra distance to help us find new hair care products. We were so impressed we will be back again to buy more. Thanks Marion.”

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Posted 8 months ago

“I am so disappointed with your customer service. I was a loyal customer of Lush in Raleigh NC. I moved to Margaritaville in Daytona Beach and a few of my friends and I would order online from Lush. I received my order of 3 Peach Massage bars today. They arrived completely melted and made a huge mess on my Lanai where they were delivered. Why would you even offer online ordering without making necessary measures so that your product does not arrive melted! Trust me I will never purchase anything online or in a store ever again! The closest store to me is over an hour away. I am going back to NC in September and was going to purchase some items for me and my friends but would never spend a cent with Lush ever again! I was told I would be refunded but now have a huge mess on my Lanai as the box was leaking! Great Job!!!”

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Posted 8 months ago

“Really disappointed in how expensive Lush has gotten. Love the American Cream hair conditioner but the 16oz bottle is up to $44. I guess it’s one luxury I can do without!”

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Posted 9 months ago

“Liz was extremely helpful at the Stoneridge mall in Pleasanton location. We are definitely going back because she made our experience a great one.”

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Posted 10 months ago

“I use to love lush and how they don't use harsh chemicals, but now it appears they might be getting greedy with pricing and size! A small bar moisturizer cost me over $17.00 plus tax. This bar is the size of the sample containers.”

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Posted 10 months ago

“Honestly i was so excited when i went to try lush for the first time, and it was a huge disappointment!!! Extremly overhyped and overpriced in my opinion.”

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Posted 10 months ago

“Made an order for my daughters birthday present on 30th june, said 2-4 working days, ofcourse it wasn't when I enquired about the tracking on the 3rd day I got a reply on the 4th working day, they said sorry delivery is 5-7 working days. I made a complaint saying I would like my delivery refunded at least as my daughter wouldn't get part of her birthday present and the delivery time says different, I sent a screen shot. I got a reply saying "sorry its taken afew days to reply we are really busy, in the small print it does say in sale time delivery will be longer" they refused to refund my delivery and said hope your daughter has a good birthday! The arrogance of the customer services advisor to say can't refund your delivery you won't get her present in time but happy birthday from us!!!! I'm disgusted and will never shop with them again!!! I can't believe they make all this fuss about we care about the environment and the products and entice you in the shops but they don't care at all about the customers experience when your not face to face. I spent hundreds of pounds in their stores and the 1 small delivery I get the worst experience ever! By the way customer services on the phone cuts off automatically after a 10 minute hold time!”

Helpful Report

Posted 10 months ago

“I went to the Scarborough location and was helped by a great customer service lady named Brianna. My daughter had a great experience and we'll be back again. Thank you for a great customer service experience.”

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Posted 11 months ago

“So I popped in to lush in bournemouth. Staff were very helpful. Grace offer my daughter a free facial. My daughter absolutely loved it and Grace was amazing with her. Thank you and amazing Products”

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Posted 11 months ago

“Me and my girls have a lovely visit we are joined our time in there with Sharvaree my girl's got Pampers and their loved every moment of it even another staff was pampering my arm and the smells are amazing in their hallways we have got free samples of face creams and for teeth I really enjoyed it because I see my girls smiling every second they were there and getting pampered also myself we are so many questions and they gave us the answers lovely staff and gave me so many ideas for my friends birthday and Christmas thank you so much for lovely hour and a half in there 😘😘😘 🧼🫧”

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Posted 11 months ago

“i don't remember his name but i was helped by a boy at the boston (back bay specifically) lush today who was so kind and gave me a free bath bomb that matched the items that i was buying!!! props to them, it really made me smile (also, really excellent bath bomb 😌)”

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Posted 1 year ago

“Lush northland: I was served by Caitlin she was exceptionably helpful and patient in giving me information and recommendations to me. I really appreciated this especially since I had no idea what I wanted. Thank you for the excellent service”

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Posted 1 year ago

“I was never a lush shopper in the past but with inflation I thought I'd get some of their shampoos & conditioners which I thought were cheaper than some high end ones found at Sephora. I was shocked at how small the bottles were! Not only that but the smell was gross and I noticed how much hair fall out I had every time I washed my hair with Lush hair stuff. At first I thought maybe I was stressed but it was chunks of hair. I went to Walmart and got some herbal essence Moroccan shampoo & conditioner and almost ZERO fall out! Not only did the cheap drugstore stuff not give me hair fall out it smelled way better, my hair was shinier, softer and I could detangle better! I also notice the lush conditioner have ZERO slip and took me forever to detangle. I can't believe how horrible their hair products are but that a cheap drugstore product was 100 times better. I will never buy a product again and if they are supporting palestine then they are even worse than their crappy products.”

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Posted 1 year ago

“Smells if racism, violence, abusive style climate fascism.....”

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Posted 1 year ago

LUSH Cosmetics is rated 2.4 based on 319 reviews