LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.31

2.3 Rating 268 Reviews

31 %

of reviewers recommend LUSH Cosmetics

Company Reviews

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Metrics

2.3

Based on 268 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5

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LUSH Cosmetics 5 star review on 29th May 2024

Erica Gray Tilly And Jasmine

LUSH Cosmetics 5 star review on 15th April 2024

Ms.Moxy

Anonymous

Anonymous // 01/01/2019

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“Untrustworthy company poor quality products”

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Posted 8 months ago

“Ripped off!!! Ordered a £68 gift set and send £27 one instead. Customer service is non existent.Tried phone , web chat and email without any response. Contacted PayPal to get my money back”

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Posted 8 months ago

“Eddy at the Lush in Mall of Georgia was absolutely phenomenal. We took my 3 year old son into the Lush store to entertain him. Eddy greeted us, helped us with the bathbombs, and filled up the sink to show my son a demonstration with their bathbombs and bubble bars. As a mom who struggles to keep their chill during temper tantrums, I was so grateful for Eddy today.”

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Posted 8 months ago

“Bad service”

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Posted 8 months ago

“I've just recently ordered many soaps to gift. I have to also say that I haven't ordered from Lush in quite awhile (2 years) all the soaps came in the box stuck together since I just found out that Lush does not wrap their bars of soap. so it was a sticky soft mess. How did they think this was a good idea. I cannot gift them any longer and was told to bring them to my nearest Lush store so maybe someone can wrap these. How did someone think this was a good idea? Especially in gifting season. This was such a bad experience that it left a very bad taste in my mouth. Don't get me wrong I understand the reason ( waste ) but the buying experience is not good anymore. What was once a unique shopping experience is now not worth it for me, it has cheapen the experience and I will no longer be shopping there again. Also things are not as they use to be. they hardly smell the same and all their prices are much higher imo. It was a very expensive lesson because I got many soaps. This company's a Nope for me.”

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Posted 8 months ago

“Other than expensive bad products and bad shipping, This store is bringing back the holocaust. Nazis.”

LUSH Cosmetics 1 star review on 29th October 2023

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Posted 8 months ago

“I found a small stone insuide my lipbalm. abseloutly gross do not recommend”

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Posted 9 months ago

“Over priced junk.”

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Posted 9 months ago

“I ordered from their about a month and a half ago and the order only came today. Their bath bombs were completly crushed and broken. Also bought their "Lush Cosmetics Karma Kream" and the bottle was broken and everything spilled out.... When I went to the shop they refused to exchange it.”

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Posted 9 months ago

“Bad store. Do not go to this store”

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Posted 9 months ago

“Bought from the online store 3 times in the past, two times some shower gel bottles leaked. I sent them pictures and they told me to go to a store if I wanted an exchange. Why would I spend time driving when it's not my fault? I suggested I can mail it back for an exchange. It's a gift for a friend I will bring with me on a road trip so now I don't think it's going to be on time. I don't want to shop here again because it's just too much trouble and customer service is always unhelpful.”

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Posted 9 months ago

“I absolutely love lush cosmetics, they are becoming more and more affordable, the price inflation is around to this world in 2 year my absolute favourite hair conditioner, candy rain 250g has gone from £12 which is fairly expensive anyway to £18, what used to be my monthly treat has now become something I only do on special occasions, and I know everything is natural and hand made it takes time and money, but it’s just greediness now.”

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Posted 9 months ago

“Assisted by Nicole in Canterbury store. Nicole was excellent. Very knowledgeable and gave really useful advice. She could not have done more to help us, and at no point was pushy. 5stars.”

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Posted 9 months ago

“I order a few their bath bombs and it came a month and a half later. also the bath bombs were broken. do not recomment ordering from there.”

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Posted 9 months ago

“I have been to their shops around the world and in every shop I got such terrible customer service.”

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Posted 9 months ago

“Worst quality out there. I provided newly bought samples of several items to researchers in our lab and the tests showed clearly they there all contaminated! It’s disgusting! That’s why their leaving such harsh cold sores with their lip products, and their bath bins leaving people with the worst rashes of their lives. Beware!!!”

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Posted 9 months ago

“Chip prodacts”

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Posted 9 months ago

“Bad products for extreemly high price”

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Posted 9 months ago

“many Lush products are chock-full of chemicals that are so bad for ur skin. makes ur skin worse and not better I bought one of their lip bakms and it made my lips soooo dry and numb”

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Posted 9 months ago

“The worst products I ever used .”

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Posted 9 months ago

LUSH Cosmetics is rated 2.3 based on 268 reviews