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LUSH Cosmetics Reviews

2.3 Rating 303 Reviews
32 %
of reviewers recommend LUSH Cosmetics
2.3
Based on 303 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 52%
Accurate And Undamaged Orders
Greater than 51%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
2.3 out of 5

Write Your review

LUSH Cosmetics 1 star review on 11th December 2024
Galina
LUSH Cosmetics 5 star review on 29th May 2024
Erica Gray Tilly And Jasmine
LUSH Cosmetics 5 star review on 29th May 2024
Erica Gray Tilly And Jasmine
LUSH Cosmetics 5 star review on 29th May 2024
Erica Gray Tilly And Jasmine
LUSH Cosmetics 5 star review on 15th April 2024
Ms.Moxy
LUSH Cosmetics 5 star review on 15th April 2024
Ms.Moxy
LUSH Cosmetics 5 star review on 15th April 2024
Ms.Moxy
32
Anonymous
Anonymous  // 01/01/2019
The management and employees promote antisemitism. If someone supports Jews or Israel they might be kicked out of the store. Don’t suggest anyone to buy from them!
Helpful Report
Posted 1 month ago
Never had a problem with lush their products are great the posh chocolate is amazing and the Congo jelly deliver driver put it somewhere where it got soaking wet destroyed all the bath bombs lush sent me a full replacement rushed delivery in time for Christmas I hope but that's more delivery fault than lush as its the busy time of the year excellent customer service any problems just phone them up it's much quicker than emailing
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Posted 1 month ago
The Lush employees saw this group walking by holding Israeli flags and immediately ran out of the store to yell and scream at them. They were disgusting.
LUSH Cosmetics 1 star review on 11th December 2024
Helpful Report
Posted 2 months ago
The Employees Stand With People And other bodies that are Racist and are full of Hate I will never buy your product again and I will tell everyone I know. This company is not what us Americans stand for.
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Posted 2 months ago
They suck and are quite possibly the worst company ever.
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Posted 2 months ago
Let me tell you about the head manager, Adam. He's the sweetest, happiest, most fun being in the store, and the reason I come back. He just knew how to direct me to a scent I would like and I've been super hooked on it. Buy a new product just for that scent every time. Best worker ever~ I have never seen the Baton Rouge location shine this much.
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Posted 3 months ago
I recently had a fantastic experience at Lush! The staff David at the Derby City Centre store went above and beyond, showing incredible patience as he walked me through their range of products. He offered thoughtful advice tailored to my needs and took the time to explain each product in detail, from ingredients to how they would benefit my skin. His dedication to customer satisfaction was clear, and I left feeling confident in my purchases. I highly recommend this store for anyone looking for knowledgeable and attentive service
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Posted 3 months ago
Snow Fairy lotion is great, but it's almost impossible to leave a review on the website.
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Posted 3 months ago
Had wonderful restorative Comforter Spa Treatment today. Exfoliation then massage with Lush unguents ! Very nourishing and moisturising. Definitely made me feel better
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Posted 3 months ago
I went to lush a couple of weeks ago Sarai was extremely help full and knowledgeable of the lush line I love the way the soap feel and the Dream Cream
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Posted 4 months ago
We had a party at lush Poole! It was out of this world. Holly the party host was fun energetic and the kids absolutely loved her! We knew going in we were going to make something but we didn’t know how much fun we would all have so thank you so much! The kids will be talking about this for year !! I would 100% recommend a party at lush and will book again in the future!!
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Posted 4 months ago
I stop in once a month to restock my feel-good goodies. I usually go to the one located in the Tukwila mall. Very nice staff, very helpful, and the products NEVER disappoint! 5 stars!! Keep up the good work!!
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Posted 4 months ago
A big vote of thanks and gratitude to Melody in the Milton Keynes branch on Friday. Melody certainly guided me through the maze of Lush scents and potions to the perfect gift for my niece. Very welcoming, knowledgeable, respectful and so patient! Thank you Melody.
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Posted 5 months ago
I would like to take the time to give a 5 srar review to one of your sales advisors from the Lush shop located in the Plymouth city centre Mall in Devon England. Sami is one of the best assistants that I have ever came across. She is friendly, helpful and also incredibly informative and is a true asset to your organisation. I will certainly recommend your store to family, friends and colleagues. Thank you Regards Janet Thomson
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Posted 5 months ago
Marion in the Hobart Tasmania store was incredibly helpful and passionate about Lush products. She was knowledgeable and went the extra distance to help us find new hair care products. We were so impressed we will be back again to buy more. Thanks Marion.
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Posted 5 months ago
I am so disappointed with your customer service. I was a loyal customer of Lush in Raleigh NC. I moved to Margaritaville in Daytona Beach and a few of my friends and I would order online from Lush. I received my order of 3 Peach Massage bars today. They arrived completely melted and made a huge mess on my Lanai where they were delivered. Why would you even offer online ordering without making necessary measures so that your product does not arrive melted! Trust me I will never purchase anything online or in a store ever again! The closest store to me is over an hour away. I am going back to NC in September and was going to purchase some items for me and my friends but would never spend a cent with Lush ever again! I was told I would be refunded but now have a huge mess on my Lanai as the box was leaking! Great Job!!!
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Posted 5 months ago
Really disappointed in how expensive Lush has gotten. Love the American Cream hair conditioner but the 16oz bottle is up to $44. I guess it’s one luxury I can do without!
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Posted 6 months ago
Liz was extremely helpful at the Stoneridge mall in Pleasanton location. We are definitely going back because she made our experience a great one.
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Posted 6 months ago
I use to love lush and how they don't use harsh chemicals, but now it appears they might be getting greedy with pricing and size! A small bar moisturizer cost me over $17.00 plus tax. This bar is the size of the sample containers.
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Posted 6 months ago
Honestly i was so excited when i went to try lush for the first time, and it was a huge disappointment!!! Extremly overhyped and overpriced in my opinion.
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Posted 7 months ago
LUSH Cosmetics is rated 2.3 based on 303 reviews