LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.51

2.5 Rating 364 Reviews

37 %

of reviewers recommend LUSH Cosmetics

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2.5

Based on 364 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Email

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LUSH Cosmetics 1 star review on 17th May 2025

Erica Gray Tilly And Jasmine

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friday I visited the Lush store in Westfield Montgomery mall. Laura was amazong. She was very knowledgeable, kind, and her customer service was beyond great. Though, I always receive great customer service whenever I visit Lush Laura was exceptionally awesome and I love the products.”

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Posted 8 months ago

“When I visited your Bristol store today a really friendly lady helped me and my daughter look around the store. She wasn't at all pushy but incredibly knowledgeable about the products and I was really pleased with the bath bombs, make up and stocking fillers that I brought. The shop smells so good. Thank you Claire for having the time for us, excellent customer service.”

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Posted 8 months ago

“Went to lush dubai mall yesterday for the first and can i just comment on the sales person raya on that branch she is so nice and patient regarding my questions, she explained nicely how all the other products work and how their products everything works perfectly on my skin issues, her conversational skills is top notch, she is just kind overall, and that made me want to come back to lush and buy more. Thank you raya i hope i hot your name right - dubai mall branch.”

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Posted 8 months ago

“I normally purchase in store where soap is wrapped in paper & other items put on bags. Di to bad health & not being able to get out placed an online order. I was horrified when this arrived as all items being tossed around in a box fill with some sort of white eco flo chips, not one thing was wrapped or put in a bag! How disgusting & unhygienic! You are using these things on your skin, in the bath etc God knows how clean these boxes and the white eco chips are!!! I’m all for reducing packaging but not where it compromises hygiene & safety. Will never purchase online again! Also this box has sat on my doorstep for over 24hrs as it was left as no one was home. It’s been out in the rain. Just disgusting was to deliver any cosmetics.”

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Posted 9 months ago

“Kayla was super professional and caring. Greet customer service.”

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Posted 9 months ago

“I ordered a variety of Christmas soaps from Lush Meadowhall whilst on the phone to Jack. He gave excellent customer service and more. Dorothy Ann Wragg”

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Posted 9 months ago

“Went into Liverpool Lush shop today!. Met the fantastic Dillon who showed me all the latest sticky dates products!. No pressure selling, just a lovely little chat before deciding on my purchases!. Perfect shop, fabulous displays. All in all a fab shopping experience. Would definitely recommend the Liverpool shop and its staff, will definitely be going again soon XX.”

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Posted 9 months ago

“It’s a very good shop, with lots of variety of scents. I love how you could see samples of how your product would work. And that you could wash your hands with a sample to test it out. Staff was extremely friendly and helpful. Only feedback would be that there needs to be more shops, especially in the Western Sydney Area.”

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Posted 9 months ago

“Lush Liverpool. Tyler absolutely made both my girls day! It was my youngest daughter's 6th birthday and they gave them a skincare masterclass, it was really fun and informative! We loved it! Thank you so much x”

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Posted 10 months ago

“Lynn in the Liverpool branch made My 5 yr old and her friend very happy, made a big deal of them and gave them a bath bomb demo in the sink letting them get involved thanks so much we will Be back”

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Posted 10 months ago

“Renee was fabulous and knowledgeable about all the products. She demoed the face mask and was very friendly.”

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Posted 10 months ago

“Spent $465 on my online order (only 5 items), and they can't even send a tiny free sample. Insanely overpriced products, and the reason I ordered online was because their in-store service is beyond arrogant.”

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Posted 10 months ago

“Horrible customer service. Website does not allow contact with customer service. Still waiting for my $50 body wash. Live and learn, NEVER again!”

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Posted 10 months ago

“loved it.”

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Posted 10 months ago

“Immediately after use I got a bad rash, is there something in this you aren't telling???”

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Posted 10 months ago

“I realize now that Lush products smell like 1939 antisemitism.”

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Posted 10 months ago

“Great company”

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Posted 10 months ago

“Great stuff I can’t live with this shop I love all products from there .😘😘”

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Posted 10 months ago

“The staff at the Oshawa Ontario store wete so helpful! Offered me a tutorial of the Dream Cream for my eczema ridden hands! Helped me navigate my purchase and were very kind when i asked for a sample. I tend to feel bad asking, but they didnt make me feel uncomfortable at all. I always have a positive experience when i go there!”

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Posted 11 months ago

“Disappointed, their products literally made my skin turn red and the product was barely even full when I got it! Do not recommend”

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Posted 1 year ago

LUSH Cosmetics is rated 2.5 based on 364 reviews