LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.38

2.4 Rating 319 Reviews

33 %

of reviewers recommend LUSH Cosmetics

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Metrics

2.4

Based on 319 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete disappointment. I waited all year for the Snow Fairy range. In December, I managed to order 500ml and 275ml, which was already very difficult to do. There were no proper links or clear information about the order. Two weeks later, I had to contact them myself, only to receive a reply saying, “Don’t worry, we are overloaded, your order will arrive soon!” Finally, after all the waiting, the order arrived – but only the 275ml! Why? Tell me, why? No notifications, no explanations. The refund for the missing item hasn’t been processed yet, but the most important thing is that you completely ruined my expectations. I wouldn’t have paid for delivery just for one mini product. The lack of service is disgraceful – a real shame for the company. I will definitely never order from you again.”

Helpful Report

Posted 4 months ago

“One lush face slimming LED massager. This device does not charge, I have complained and received no response from the company. I would never order anything from this company in the future. The device itself is poorly constructed. Save your money do not purchase this device.”

Helpful Report

Posted 4 months ago

“Placed an order on 27/12 during the sale and after chasing have been told on 15/01 that I’m being refunded as the courier ‘returned the package to them’. I received no tracking details and there was no courier card in my door saying anything about a failed delivery - just sounds like they’re lying as they couldn’t fulfil the order.”

Helpful Report

Posted 4 months ago

“I put order on 12/26 but still now don't get the package”

Helpful Report

Posted 4 months ago

“There is no customer service. They put a product on their online boxing day sale at 50% off, but claimed in the fine print it was only discounted in stores not online-- makes no sense why it was online under the sale. Took 3 days to finally get customer service on the phone and spoke to a supervisor named Daniel that only made excuses for all the problems. Was absolutely no help. He also was supposed to call me back at a certain time and called an hour later. On the phone prompt it states to text for a faster response, well 4 days later and 3 texts I still have no response. This company used to be wonderful, but it has gone down to the point where the customer doesn't matter. I will not purchase anything from them again, there are too many other wonderful companies that take care of their customers.”

Helpful Report

Posted 4 months ago

“Similar to many on here - placed a large order on 27/12/24 but not heard anything since, other than confirmation that they received the order. No phones working and the only way to contact is by email. When you do email, you get a response generated by an AI bot. No “real” person. No information provided as to when the order might be received, never mind dispatched. Very disappointing. I’m just glad that I paid using PayPal so at least I should get my money back.”

Helpful Report

Posted 4 months ago

“Absolute joke of a company , made a large order on Boxing Day and nothing received . They don’t respond to emails , the bot is useless and can’t get through on the phone”

Helpful Report

Posted 4 months ago

“Honestly, Lush has just become awful for customer service. I have emailed so many times and phoned to get help with an issue and it's been shocking to have no response.”

Helpful Report

Posted 4 months ago

“The Lush company in Vaughn Mills Mall is amazing. Yasmeen the manager is very helpful in allowing me to choose a product and with a sample. Best customer service I give it 5 stars according to this, but seriously she deserves 10 stars. From: Ruckshan Aloysius”

Helpful Report

Posted 4 months ago

“Terrible customer service”

Helpful Report

Posted 4 months ago

“When placing an order through the Lush app for the boxing day sales, multiple orders went through, they took my money.. 3 days go by with me chasing for my order confirmation, for them to refund my money and to be told it is 'beyond their control' for any errors with online orders.”

Helpful Report

Posted 4 months ago

“Very expensive. Never go on sale.”

Helpful Report

Posted 4 months ago

“The management and employees promote antisemitism. If someone supports Jews or Israel they might be kicked out of the store. Don’t suggest anyone to buy from them!”

Helpful Report

Posted 5 months ago

“Never had a problem with lush their products are great the posh chocolate is amazing and the Congo jelly deliver driver put it somewhere where it got soaking wet destroyed all the bath bombs lush sent me a full replacement rushed delivery in time for Christmas I hope but that's more delivery fault than lush as its the busy time of the year excellent customer service any problems just phone them up it's much quicker than emailing”

Helpful Report

Posted 5 months ago

“The Lush employees saw this group walking by holding Israeli flags and immediately ran out of the store to yell and scream at them. They were disgusting.”

LUSH Cosmetics 1 star review on 11th December 2024

Helpful Report

Posted 5 months ago

“The Employees Stand With People And other bodies that are Racist and are full of Hate I will never buy your product again and I will tell everyone I know. This company is not what us Americans stand for.”

Helpful Report

Posted 5 months ago

“They suck and are quite possibly the worst company ever.”

Helpful Report

Posted 5 months ago

“Let me tell you about the head manager, Adam. He's the sweetest, happiest, most fun being in the store, and the reason I come back. He just knew how to direct me to a scent I would like and I've been super hooked on it. Buy a new product just for that scent every time. Best worker ever~ I have never seen the Baton Rouge location shine this much.”

Helpful Report

Posted 6 months ago

“I recently had a fantastic experience at Lush! The staff David at the Derby City Centre store went above and beyond, showing incredible patience as he walked me through their range of products. He offered thoughtful advice tailored to my needs and took the time to explain each product in detail, from ingredients to how they would benefit my skin. His dedication to customer satisfaction was clear, and I left feeling confident in my purchases. I highly recommend this store for anyone looking for knowledgeable and attentive service”

Helpful Report

Posted 6 months ago

“Snow Fairy lotion is great, but it's almost impossible to leave a review on the website.”

Helpful Report

Posted 6 months ago

LUSH Cosmetics is rated 2.4 based on 319 reviews