While I love these products, the customer service is the absolute worst! I received an order 3 days ago that was missing half the order even though it was clearly marked in the order sheet. Since then I have spend multiple hours each day trying to get in contact with the customer service to fix the issue. However I have not been able to get through. I have tried their online chat, twice. Both instances I was in the queue for more than an hour and then kicked out and placed back at the end. I have called, waited an hour before I chose their call back option. Never got a call back. I am now back on the phone waiting, again. I have never had such a terrible experience.