Considered it excellent service in ordering and leaving car on outward journey from Luton airport despite missing the bus by seconds. (Could it have waited as we ran to the stop?) Disappointed on the return to have to wait longer than ten minutes for arrival of bus to mid term car park. The previous bus had left well before we exited the airport building - there were people already queueing before we reached the bus stop. Perhaps you should make the labels for the bus stops clearer e.g. not clever having 'mid-term' written vertically on the end of the bus shelter easily covered by a person stood against it.