Thank you for sending this information can I just ask please, when I put my ticket in the machine, it requested £148.00 first of all I need to know how this happened,it was luck that we had the paper work in the car FPV37 Number, in fact I was having to argue in to this machine before they let me go from the Disabled Bays at Luton. As lady could not find the reference number. My Wife and I followed these instructions by getting a ticket in the correct car park, I need to know why the machine asked for £148.00. Why did this happen, more vulnerable people might have to had to pay it. I would like an explanation as to why I nearly had to pay that money, I also would like a copy of your report please. I would say a reasonable time of 7 days would be order. I think in America you would fleeced for such an error. Thank You Mr Gareth Thomas