I had booked a one hour stay. When I got to the exit barrier and entered my ticket it said that I needed to pay a further 8.43 GBP. I had been parked less than hour. I pressed for assistance which took a very long time to respond. The assistant then said that the charge was correct. I said that it could not be as I had paid a pre-booked space for one hour. She went away and on coming back gave no apology - just said - 'the barrier is opening now". No explanation, no apology - no care. Very Very poor service.
10 years ago
London Luton Airport Operations Limited has a
3.7
average rating
from
2,409
reviews
