Booking was good and easy. Entry to carpark was clear and easy. Carpark surface was unacceptably poor, uneven and potholes full of water as it was raining, direction to parking spaces was poor. Direction for pedestrians across the carpark was poor, as was lighting (arrived and left in the dark). Exit from carpark was very poor on putting prepaid card, within booked time, in at exit barrier we were asked for £72! not acceptable, yes sorted by pressing button and talking to staff BUT no explanation or apology. An unpleasant experience at the end of a holiday.