COMPLAINT Booking reference JNN51 Short-Term Last-Minute Flexi-Saver. LB60 DDJ 1. I found that the entrance to the short-term car park was not clearly marked and I went the wrong way. Particularly If you are travelling alone, signs which are clear and visible are important. 2. The surface of the car park seemed uneven. 3. I was dismayed to be charged an extra £74 for extra time. I had pre-booked on-line for the period Friday 17th April 0900 until Saturday 18th April 21.00 for the sum of £40.99. This seemed a fair rate. I arrived at Luton Airport earlier than planned on the 17th April as the road conditions were much better than I thought they would be and I entered the car park at 07.17. On my return, the flight had been delayed so I did not exit the car park (via exit 2) until 22.09. I was shocked that I was charged a further £74 for the extra time (receipt 049410) and there was no employee available either in the airport terminal or the car park to discuss this with although I tried to find someone. I was not aware that the extra time would cost so much and this should have been noted more prominently in the booking conditions. I would be very reluctant to ever park at Luton Airport again and I was disappointed with the experience. To pay £114.99 for two days parking is simply too much. Carol J Hughes-Hallett 06/05/15