Thank you for this opportunity to comment on my parking experience. However I am not booked to park until 4 June 2015 AFTER USE OF PARKING REVIEW. I booked by internet and this was fine. I read the instructions and found my arrival process was very straightforward, greeted by name and took my ticket. Departure was more difficult. I expected to insert my ticket at the barrier and leave. This did not happen. It was night time and dark. The barrier is lit but not sufficiently for me to read the notices on the mechanism. After some delay I found the help button and the operator cleared me. On returning home I reread my internet receipt and found the exit procedure details. I suggest these should be high lighted on the print out to make them more obvious. I did note some other drivers had a prepayment card which opened the barrier, but I had no instructions on how to obtain one.