it's great when you receive your package, it's a headache when you lost/someone stole your package, and the insurance company route makes it more difficult. If i did not file a claim in UPS, i won't even get an email back from route, Now a police report is needed, already filed a police report and just waiting for the outcome... this is so upsetting. honestly. i did love luxie, and this is the first time i had a problem with them and is not handled well by route, if route is an option for your packages don't waste your money, it causes more problem for situation like this. Luxie replied to me immediately though but since i have the route, route took over.